Redeeming 1500 Rewards Points for 2GB Data

[Kyasha]

I was wondering if once you redeem it, is the amount viewable anywhere? And how can I know for sure it was activated?

I redeemed the 1500 point 2Gb Data reward before my actual data plan ran out, couple days before hand.

However, I still got the messages saying I'm over my limit.

I only have one phone line with rogers and nothing else.

****Edit Labels****

[RogersAliciaG]

@Kyasha

Welcome to the community! 

The Extra 2gb of data is great!.

To confirm it was activated you should have got a confirmation email.

Also you can choose the date that you wish to activate this reward once you click 'redeem' in the Rogers first rewards window. 

If you still have concerns let us know and I can help a expert from Community Helps reach out to you via PM. 

Thanks 

Rogers Aliciag

[ShakTiburon]

Hello @Kyasha

You will still get the message you are over the limit.
Because your plan tracks your regular data.
However, your next 2GB will be without charge, so you won't have to worry about Overage or Charges of any kind.

You are fine and this is normal. 🙂 Rogers rewads redemption does not modify your plan, it adds a Data code on your account to prevent billing impact, service and features wise your plan never changed. That is why you can't see it online. Just follow your "Total Usage" for current cycle and know that you can just +2 on your limit.

Hope this helps. ^__^

[llewis29003]

I tried getting the 2Gb data a second time and now I don't have the 2Gb data as an option. Why???

[RogersMay]

Hello @llewis29003,

Are you redeeming the reward for a second time in the same billing cycle?

When redeeming for a reward, only one redemption is permitted per a billing cycle for the same reward.

Regards,

RogersMay

[llewis29003]

Yes. I thought that might have been the issue but I tried this morning and it didn't give me to option to select it. Then I tried again this afternoon and there it was!!! So I was able to select it! Not sure why it didn't give me the option and then a few hours later it.

[RogersSannecia]

@llewis29003

Thank you so much for updating the Community.

We are happy to know that your issue has been resolved .

RogersSannecia

[jkha]

Hello...

Today I tried to redeem my points online for 2GB data, and I received this error message:

So I tried both online chat and calling 1888ROGERS1 for help, but neither were able to help me.  The phone agent told me that the reward is only applicable to customers w/ the Share Everything plan, but I don't see that stipulation anywhere in the terms and conditions. 

Please help!

[RogersSannecia]

Hello @jkha

We understand the inconvenience of not being able to redeem your points for the 2 GB of data.

Please note that points cannot be redeem if:

• Your account has a past due balance of $50 or more, owing for over a billing cycle. This can block redemption on any of the account under the same account holder.
• The account has a pending deactivation

Let us know if you would like us to take a deeper look into this.

Our @CommunityHelps team would have the ability to reach out to you directly !

RogersSannecia

[jkha]

Hi @RogersSannecia

As far as I know, neither of those apply to me.  If you wouldn't mind taking a deeper look, that would be much appreciated!

Thanks!