So, my problem seems simple enough on the surface, but most complicated things usually do. Step by step, I'll walk through what I have to do every time I want to watch a game.
Step 1 - Attempt to log in. Receive the following message: "Your profile does not appear to have a wireless or internet account associated to it yet."
Step 2 - Confusion, followed by attempting to link my account information. Receive the following message: "Account already associated to another profile."
Step 3 - Frustration, followed by disconnecting the same service from MyRogers account and reconnecting it.
Step 4 - Finally watch some hockey.
If I log out, I have to repeat steps 1 through 4 every time I want to watch a game.
To answer the obvious question, I only have on MyRogers account, and it IS the same one I use for NHL GameCentre. It doesn't matter whether I reconnect my account number through the MyRogers service, or through the GameCentre link account page. Both work... for a limited time.
Between this and the stream lagging out 4 to 5 times during each period of a game, I'm not exactly thrilled with the service.
Thoughts? Solutions? Similar experiences?
I have the same problem but the steps you do to get it working don't work for me. I am still getting the same error message. The only thing that semi-works is when I disassociate the account. Then re-associate through the gamecentre login. It takes me to a screen where I can purchase gamecentre, rather than just giving me an error message and not letting me in. So I guess that is progress. Still no hockey though. Let me know if you get that fixed.
A few days ago I went to LiveChat for assistance with the problem. They didn't even mention a potential password problem. So, while they couldn't fix it immediately, it was kicked up the chain for someone more senior to deal with. A ticket was submitted and I am currently awaiting results.
Sadly, my workaround no longer functions in the meantime. My bill is still connected to my account, but when I go to view my services, they are no longer visible to me. I guess asking for assistance means I'm not allowed to watch hockey until they get around to my request.
Gotta say, I wouldn't throw $200 away hoping it would fix this problem. I'd just expect more frustration.
Same problem and error messages in MyRogers when trying to watch NHL Gamecenter: "Your profile does not appear to have a wireless or internet account associated to it yet". I've been with Rogers for years and I can still see my account and billing. I've reset my password, reset my browser and cookies, tried another computer, tried to re-link my account, removed and re-added my account number and talked to two Livechat agents who could do nothing. Re-linking the account gives me the error of "Account already associated to another profile."
Now I'm told I could be waiting up to 48 hours to resolve it.
And why, all of a sudden, did it just stop working? I did talk on the phone to a Rogers agent on an unrelated matter the day before, and I wonder if somehow the agent accidentally changed something. Whether the reason, I'm not impressed. First there was problems initially getting the MyRogers to sync with Gamecenter in October, which took a few chats with agents, now, out of the blue, my MyRogers keeps coming up with errors.
Not impressed, Rogers. You know how many problems I had logging in and watching Gamecenter before Rogers took over? Zero. None. It worked before - how did you screw that up? You'd think with a 5 billion dollar contract you'd be able to have people actually watch the games. This is known and recurring problem, Rogers. Fix it.
I have talked to Rogers 4-5 times now. And it has happened yet again today.
I login through the standard My Account screen, select NHL Gamecentre and get the message:
Congratulations! You’re now signed in and can enjoy your 2014-15 subscription.
Visit NHL.com or download the app, and sign in using your MyRogers™ login. Please allow a couple of minutes for your account to take effect.
Bookmark the NHL homepage for quick access to Rogers GameCentre LIVE™
To learn more please visit the Getting Started Guide.
I then click 'START WATCHING NOW', it goes to Gamecentre, which then asks me to login. Which brings back the message:
Thank you for logging in with your MyRogers™ credentials. Your profile does not appear to have a wireless or internet account linked to it. Please link one of these Rogers accounts to your MyRogers profile or subscribe to Rogers NHL GameCentre LIVE™. Visit rogers.com/support for more information.
Oi Vey! This the same login I used in the first step. And on and on we go. On top of this, I am a business customer, and their help line closes at 5pm EST. That's great when you live in Vancouver.