10-22-2014
12:15 AM
- last edited on
03-27-2015
12:07 PM
by
RogersCassandra
So, my problem seems simple enough on the surface, but most complicated things usually do. Step by step, I'll walk through what I have to do every time I want to watch a game.
Step 1 - Attempt to log in. Receive the following message: "Your profile does not appear to have a wireless or internet account associated to it yet."
Step 2 - Confusion, followed by attempting to link my account information. Receive the following message: "Account already associated to another profile."
Step 3 - Frustration, followed by disconnecting the same service from MyRogers account and reconnecting it.
Step 4 - Finally watch some hockey.
If I log out, I have to repeat steps 1 through 4 every time I want to watch a game.
To answer the obvious question, I only have on MyRogers account, and it IS the same one I use for NHL GameCentre. It doesn't matter whether I reconnect my account number through the MyRogers service, or through the GameCentre link account page. Both work... for a limited time.
Between this and the stream lagging out 4 to 5 times during each period of a game, I'm not exactly thrilled with the service.
Thoughts? Solutions? Similar experiences?
***Edited Labels.***
10-24-2014
11:17 AM
- last edited on
10-24-2014
05:11 PM
by
RogersMargaret
Hello @holmanadam ,
If you're still having this issue, try having your password reset by a member of our LiveChat team here. I ran into the same issue myself. Once changed everything lines up 🙂
RogersDarrell
10-24-2014 03:36 PM
10-25-2014 04:01 AM
I have the same problem but the steps you do to get it working don't work for me. I am still getting the same error message. The only thing that semi-works is when I disassociate the account. Then re-associate through the gamecentre login. It takes me to a screen where I can purchase gamecentre, rather than just giving me an error message and not letting me in. So I guess that is progress. Still no hockey though. Let me know if you get that fixed.
10-26-2014 11:52 AM
Quick update.
A few days ago I went to LiveChat for assistance with the problem. They didn't even mention a potential password problem. So, while they couldn't fix it immediately, it was kicked up the chain for someone more senior to deal with. A ticket was submitted and I am currently awaiting results.
Sadly, my workaround no longer functions in the meantime. My bill is still connected to my account, but when I go to view my services, they are no longer visible to me. I guess asking for assistance means I'm not allowed to watch hockey until they get around to my request.
Gotta say, I wouldn't throw $200 away hoping it would fix this problem. I'd just expect more frustration.
12-10-2014 01:12 AM
Same problem and error messages in MyRogers when trying to watch NHL Gamecenter: "Your profile does not appear to have a wireless or internet account associated to it yet". I've been with Rogers for years and I can still see my account and billing. I've reset my password, reset my browser and cookies, tried another computer, tried to re-link my account, removed and re-added my account number and talked to two Livechat agents who could do nothing. Re-linking the account gives me the error of "Account already associated to another profile."
Now I'm told I could be waiting up to 48 hours to resolve it.
And why, all of a sudden, did it just stop working? I did talk on the phone to a Rogers agent on an unrelated matter the day before, and I wonder if somehow the agent accidentally changed something. Whether the reason, I'm not impressed. First there was problems initially getting the MyRogers to sync with Gamecenter in October, which took a few chats with agents, now, out of the blue, my MyRogers keeps coming up with errors.
Not impressed, Rogers. You know how many problems I had logging in and watching Gamecenter before Rogers took over? Zero. None. It worked before - how did you screw that up? You'd think with a 5 billion dollar contract you'd be able to have people actually watch the games. This is known and recurring problem, Rogers. Fix it.
12-18-2014 10:12 PM
12-18-2014 10:12 PM
12-19-2014 07:18 AM
02-24-2015 08:20 PM
I have talked to Rogers 4-5 times now. And it has happened yet again today.
I login through the standard My Account screen, select NHL Gamecentre and get the message:
Congratulations! You’re now signed in and can enjoy your 2014-15 subscription.
Visit NHL.com or download the app, and sign in using your MyRogers™ login. Please allow a couple of minutes for your account to take effect.
Bookmark the NHL homepage for quick access to Rogers GameCentre LIVE™
To learn more please visit the Getting Started Guide.
I then click 'START WATCHING NOW', it goes to Gamecentre, which then asks me to login. Which brings back the message:
Thank you for logging in with your MyRogers™ credentials. Your profile does not appear to have a wireless or internet account linked to it. Please link one of these Rogers accounts to your MyRogers profile or subscribe to Rogers NHL GameCentre LIVE™. Visit rogers.com/support for more information.
Oi Vey! This the same login I used in the first step. And on and on we go. On top of this, I am a business customer, and their help line closes at 5pm EST. That's great when you live in Vancouver.
02-24-2015 08:38 PM - edited 02-24-2015 08:42 PM
@bobbyclobber Welcome to the Community
Sorry to hear about the troubles. Did they run through some troubleshooting, such as trying to remove the application and then reinstalling it and seeing if you can login. Also trying to see if you can access Game Center Live from a PC for example?
Try these things out if you haven’t.If your issues still aren't resolved comment below and we will have someone reach out to you via PM.Hope this helps
02-24-2015 08:44 PM
It doesn't work anywhere, app or PC. I have gone through the support process at least three times now. After the last 'reset' it worked for a few weeks and has now failed again.
02-24-2015 08:48 PM
@bobbyclobber Ill have someone reach out to you via PM. Look out for the message in your inbox!
03-12-2015 04:34 PM
...and....
did it work?
03-12-2015 06:19 PM
Welcome to the community @Prrebel
Are you asking if @bobbyclobber got his issue resolved? If so, to my knowledge he did end up getting his issue resolved. Are you having a similar issue and need some help? Let the community know
RogersAsif
03-12-2015 09:40 PM
yes, i am getting the exact same issues. though I have a access to NHL Game Centre, I am unable to log in.
I get the following error:
"Thank you for logging in with your MyRogers™ credentials. Your profile does not appear to have a wireless or internet account linked to it. Please link one of these Rogers accounts to your MyRogers profile or subscribe to Rogers NHL GameCentre LIVE™. Visit rogers.com/support for more information."
03-12-2015 10:19 PM
Seems to be an issue with your profile. I will have someone reach out to you via PM(Private Message) so they can assist with this. Look out for the message in your inbox!
RogersAsif
03-30-2015 12:15 AM
i'm getting this same issue as well:
I get the following error:
"Thank you for logging in with your MyRogers™ credentials. Your profile does not appear to have a wireless or internet account linked to it. Please link one of these Rogers accounts to your MyRogers profile or subscribe to Rogers NHL GameCentre LIVE™. Visit rogers.com/support for more information."
Game center was working fine for me upto last week when i'm getting this error message. I tried unlinking and relinking my account and still no go. Any suggestions?
03-30-2015 09:29 AM
Hi @Maxpower2 ,
Are you still having this Log In issue at this time?
Have you tried multiple browsers and assured all Pop Up blockers have been disabled?
03-30-2015 12:00 PM
03-30-2015 12:23 PM
Hi, @Maxpower2
I’d like to help look into your log issue for Rogers GameCentre Live. I’m going to have someone reach out to you in Private Message, please check our Messages from the Envelope icon in the top right hand side of your screen.
Thanks!