Reaching my data allowance but no text received

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jdiolakis
I've Been Here Awhile
Posts: 2

Reaching my data allowance but no text received

Hello. I have a data plan but I never receive text messages when I am nearing my allowance and I am constantly going over my limit. Does anyone know how I can fix this? Thank you very much!

 

 

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RogersDarrell
Community Manager
Community Manager
Posts: 3,394

Re: Reaching my data allowance but no text received

@jdiolakis SMS notifications for data usage ceased for any plan older than August 2011. All plans afterwards must view usage from either the Rogers MyAcct. app or from your MyRogers profile online.

 

RogersDarrell

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Gdkitty
Resident Expert
Resident Expert
Posts: 14,328

Re: Reaching my data allowance but no text received

Is this for cellular? Or for home Internet?

You won't receive a text for your home Internet usage.


jdiolakis
I've Been Here Awhile
Posts: 2

Re: Reaching my data allowance but no text received

Thank you for your reply. It is for cellular.
Meowmix
I'm a Trusted Advisor
Posts: 32,103

Re: Reaching my data allowance but no text received

Hello jdiolakis

You don't get a text message telling you that you went over. That is only if they add it on ur account and even then i haven't heard of it really.

The only way you can really look at your data is if u download the My Rogers app and if u have a android or iPhone they have a section in the settings which tells u which app uses the most data and how much data u have used.

RogersDarrell
Community Manager
Community Manager
Posts: 3,394

Re: Reaching my data allowance but no text received

@jdiolakis SMS notifications for data usage ceased for any plan older than August 2011. All plans afterwards must view usage from either the Rogers MyAcct. app or from your MyRogers profile online.

 

RogersDarrell

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reezer
I've Been Here Awhile
Posts: 4

Re: Reaching my data allowance but no text received

On my corporate Rogers phone I get a text when I get to 80% of my data usage for the month. I don't get the text with my personal account. How do I get the notifications turned on for the personal account. I can't find an option in MyRogers.

Meowmix
I'm a Trusted Advisor
Posts: 32,103

Re: Reaching my data allowance but no text received

Hello reezer

Unfortunately Rogers stopped this a few years ago. So there is no text warning to let you know when i went over ur data ur data warning.


You can always use My Rogers app and view ut data.

reezer
I've Been Here Awhile
Posts: 4

Re: Reaching my data allowance but no text received

That's strange because I still get the messeges on my work phone and it is also Rogers.

Meowmix
I'm a Trusted Advisor
Posts: 32,103

Re: Reaching my data allowance but no text received

Hello reezer


That is because corporate and business accounts still use this feature and also have features that regular customers accounts don't get and vise versa.


So with regular customer accounts, you won't be able to get them.  SMS notifications for data usage ceased for any plan older than August 2011. Anything after that date you will either need to use My Rogers app vis your phone to monitor your data usage or some phones have a built in Usage app in the settings.