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ROGERS FIX YOUR GUIDE!

OLDYELLR
I'm a Senior Advisor

My daughter just called me asking if the Bones episode on Global at 9:00 was a new one.  I have it set to record all first run episodes and it wasn't recording because the Rogers Guide does not say "New". Turns out it IS a new episode, the season 11 premier. it says so on Zap2it and Epguides. Fortunately, I can record it in HD on Global Vancouver at midnight.

 

Wake up Rogers! Maybe it's time you switched to a more reliable TV listings provider, and while you're at it, get one that provided season and episode numbers.

 

***Edited Labels***


Rogers PayGo. Location: S-W Ontario
54 REPLIES 54

Re: ROGERS FIX YOUR GUIDE!

roxandtreez
I'm a Senior Contributor

@OLDYELLR I guess I should have included the channel names.  I did not know that there was no standardization throughout the Rogers network, but I should have guessed.

 

Here in Mississauga 3- Global, 8-CTV, 17-NBC,  44-Comedy.

 

This would seem to mean that different servers are delivering the guide to different geographic areas, so individual results may vary.  I think my channel layout applies to all of Toronto as well.

 

This takes me back to an old problem with my previous 8300HD box, when the guide would only display descriptions for the first two days and the 6th day.  I worked with second level tech support since not everyone was having the problem.  They gave me a second 8300HD so I could watch or copy via firewire the programs from the first box and return it to them to use in their testing.  Just before I had the box cleared off, they reported that they had finally been able to reproduce the problem in their lab, which led me to believe it was a server problem, not the PVR.

 

It may be the same in this case, that customer in different geographic areas getting the guide from different servers may get different results.  It may also be that the supplier of guide info detects some of the issus and generates an update to correct the errors.

 

 

Re: ROGERS FIX YOUR GUIDE!

OLDYELLR
I'm a Senior Advisor

Rogers uses a particular third party source for listings. It has long been a bone of contention that Rogers listings don't include season and episode information we see on Zap2it.  As for the "new" flags, that's a bit of a mystery. I suppose they exist on the original listings from the originating networks, but appear to get stripped when ported to Canadian networks with a different date and time. Maybe there's human intervention and human errors happen, especially at the start of a new season. Those late night talk shows with ever changing hosts must be really confusing. I've come to rely on the "new" flags when networks began randomly shifting start times off the hour by a minute, but obviously that's not foolproof.


Rogers PayGo. Location: S-W Ontario

Re: ROGERS FIX YOUR GUIDE!

squirrelqueen
I Plan to Stick Around

I see I'm not the only one having this annoying problem!!!   What's up with Rogers and their programming the guide properly?!!!  I'm also missing shows because the guide isn't labelling them as NEW and as such the PVR isn't recording them.  Luckily for me I'm sometimes able to catch the show as I'm recording the shows in case I miss them because of my kids.  I did miss 10minutes of my show the other day because I thought the PVR was taping when it wasn't.  After I checked the guide didn't label the episode as NEW. 

 

GET YOUR ACT TOGETHER ROGERS OR I'M SWITCHING PROVIDERS!!!!!

Re: ROGERS FIX YOUR GUIDE!

Cap07
I'm a Reliable Contributor
I've seen this problem too here in the wilds of Mississauga. Program doesn't record because not marked as new in guide. I've ended up, in some cases, watching it on the interweb. Not an ideal situation considering how much we all pay for TV viewing.

Re: ROGERS FIX YOUR GUIDE!

OLDYELLR
I'm a Senior Advisor

I've come to depend a lot on the "New" tag.  If you go back to the beginning of this thread, you'll see that Bones was not tagged as "New" on Global on Wednesday, but was tagged "New" on Fox on Thursday.  After that got fixed, I scheduled first run recordings on Global. It's a good thing I did, because the last 2 weeks Global moved it to Friday and I would have missed it if I'd set a time slot recording instead.  Now it's back to Wednesday again.


Rogers PayGo. Location: S-W Ontario