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ROGERS FIX YOUR GUIDE!

OLDYELLR
I'm a Senior Advisor

My daughter just called me asking if the Bones episode on Global at 9:00 was a new one.  I have it set to record all first run episodes and it wasn't recording because the Rogers Guide does not say "New". Turns out it IS a new episode, the season 11 premier. it says so on Zap2it and Epguides. Fortunately, I can record it in HD on Global Vancouver at midnight.

 

Wake up Rogers! Maybe it's time you switched to a more reliable TV listings provider, and while you're at it, get one that provided season and episode numbers.

 

***Edited Labels***


Rogers PayGo. Location: S-W Ontario
54 REPLIES 54

Re: ROGERS FIX YOUR GUIDE!

hansm0leman
I Plan to Stick Around

I wish the 'new' feature worked. I missed Big Bang season premier because of it. No 'new' icon...i always have to look show schedules up online because I have lost trust in the guide.

Re: ROGERS FIX YOUR GUIDE!

roxandtreez
I'm a Senior Contributor

@hansm0leman  I was hoping that if people would report specific guide errors in this thread, then perhaps a pattern would emerge.  At least Rogers would get some idea of the extent of the issues and might be able to use it as leverage with their information supplier.  It might also serve as a "heads up" to other forum members so they can look out for possible missed recordings.

 

I know the guide can be fixed for specific errors because of a problem from another thread that was corrected recently.

Re: ROGERS FIX YOUR GUIDE!

billmcintyre
I'm a Trusted Contributor

This box is NOT reliable.   My NB3 (without the garburator Navikrap interface) has NOT been recording programs that WERE in my scheduled recordings list.

 

Of course, I've missed The Daily Show, as others have, but I've also had other programs not record, like CBC news.  I checked, and the program was on at the normal time.

 

I wonder if this is somehow related to the fact that my PVR was only showing Scheduled Recordings for 24 to 48 hours ahead of time for much of the last week.

 

It is now showing me programs set to record 7 days ahead - but this box STINKS.

 

I long ago gave up on trusting the TV listings to accurately show which programs are New - and which are not - but that is NOT the only problem with this PVR reliably recording shows.  And it's NOT JUST that the title of the show changes.  And its NOT just that the time of the beginning of the show changes.

 

I don't know why CBC News didn't record today.  But there are other problems with the scheduled recording of programs.  This PVR cannot be trusted - and needs to be watched like a hawk.

 

For this reason, I've spent hour after hour after hour typing up a list of all the programs I want to record, and carefully listing which programs I want to record on which day, and at what time, and on what channel.  This has taken me dozens upon dozens of hours to keep this current.

 

BUT I SHOULDN'T HAVE TO WASTE MY TIME IN THIS MANNER.

 

The technology exists in other PVRs (like Tivo), to RELIABLY record what we tell it to - with much, much less effort than we have to expend with this pathetically designed piece of junk.

 

It is possible to tell a PVR what programs we want to watch - and then trust the box to reliably do that for us.  This is the case even if the starting times of the program change, and even if the name in the guide changes. 

 

But Rogers doesn't seem to care enough to give us a PVR that works reliably, or a website that works reliably, or a billing system that works reliably. 

 

Do you see a pattern here?  Oh - and when there are billing 'errors' - who do you think benefits most of the time?  And don't you think Rogers KNOWS that many people almost never check their bills - and check that they are only paying what they should, and Rogers also knows that most people WON'T spend an hour on the phone to correct an error that is costing them a small amount of money.

Re: ROGERS FIX YOUR GUIDE!

jays77
I'm a Trusted Contributor

@hansm0leman wrote:

I wish the 'new' feature worked. I missed Big Bang season premier because of it. No 'new' icon...i always have to look show schedules up online because I have lost trust in the guide.


 

I too wish it was reliable.  I thought I had only missed one new episode, but now find out two new episodes have been shown.

 

No proiblem I thought.  Went to On Demand and saw them listed there and decided to watch.  Ah, but not so fast.  The first time I clicked on the listing my box rebooted and did a sownload.  The next time I tried, the box rebooted.  Same thing happened when I tried to watch the season premiere (which I had missed because it wasn't marked NEW) of Bones. 

 

Update:  On Demand is now working for me  and I happily got to watch at least one of the shows I had missed.

 

I hope On Demand will co-operate tomorrow. 

Re: ROGERS FIX YOUR GUIDE!

OLDYELLR
I'm a Senior Advisor

@roxandtreez wrote:

@hansm0leman  I was hoping that if people would report specific guide errors in this thread, then perhaps a pattern would emerge.  At least Rogers would get some idea of the extent of the issues and might be able to use it as leverage with their information supplier.


The pattern I see from my example is that when there is a new episode on Global a day ahead of the same new episode on Fox, only the episode on Fox is flagged "new".  It's as if the flag gets stripped from the Canadian network listing.


Rogers PayGo. Location: S-W Ontario