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ROGERS FIX YOUR GUIDE!

OLDYELLR
I'm a Senior Advisor

My daughter just called me asking if the Bones episode on Global at 9:00 was a new one.  I have it set to record all first run episodes and it wasn't recording because the Rogers Guide does not say "New". Turns out it IS a new episode, the season 11 premier. it says so on Zap2it and Epguides. Fortunately, I can record it in HD on Global Vancouver at midnight.

 

Wake up Rogers! Maybe it's time you switched to a more reliable TV listings provider, and while you're at it, get one that provided season and episode numbers.

 

***Edited Labels***


Rogers PayGo. Location: S-W Ontario
54 REPLIES 54

Re: ROGERS FIX YOUR GUIDE!

RogersHassam
Retired Moderator
Retired Moderator

Hi @OLDYELLR,

 

I'll investigate this with our second level support to see if this a known issue. 

 

Thanks, 

RogersHassam 

Re: ROGERS FIX YOUR GUIDE!

OLDYELLR
I'm a Senior Advisor

Thank you. I'm sure it's not the first time a new episode has not been flagged as "new", but it defeats scheduling first run shows. In fact, it used to be so common in past years that I would schedule shows only by day, channel and time slot, but then some networks began randomly changing the start times by one minute, so they wouldn't record. Scheduling "first run" got around that, but only if the shows were flagged as new.


Rogers PayGo. Location: S-W Ontario

Re: ROGERS FIX YOUR GUIDE!

roxandtreez
I'm a Senior Contributor

@OLDYELLR, @RogersHassam

 

There are so many problems with the guide, you couldn't keep up with them.  Here are a three examples:

 

Saturday October 3 at 11:29 - Saturday Night Live - Channel 17 does not show it as new, channel 3 shows it as new.

 

Tues October 6 at 8:00 PM - Best time ever with Neil Patrick Harris:  channel 17 does not show it as new, channel 20 shows it as new.

 

Friday October 2 at 8:00 PM - Last Man Standing -channel 18 has the description "Mike wants Boyd to walk home from school ..."  Channel 11 has the description "A freestyle-motocross competition".

 

I did notice that you (RogersHassam) were able to get the schedule overlap fro Breakfast Television and Cityline corrected, so Kudos to you!

 

I was consdering setting up a new thread just to report guide errors, but I don't know if you have the resources to do anything about it.  However, maybe getting all the errors reported would show some patterns.  For example, maybe channel 17 is not reporting the information correctly to the guide provider.  What do you think?

Re: ROGERS FIX YOUR GUIDE!

Hello @roxandtreez,

 

Thanks for sharing and your idea about creating a thread to report guide problems sounds really good. We have the same access as technical support and customer service here in @CommunityHelps. We monitor the posts and check our tech alerts board to see if what is being discussed on the forums is a known reported issue (Multiple users are reporting the same problem). Usually the norm is if we don't see the issue on the tech alerts board or receive communication that an issue is being reported by multiple users, we treat it as a single fault issue and troubleshoot accordingly. Do share the issues here and we will do our best to pass the information to the appropriate teams and provide assistance wherever needed :). 

 

RogersHassam 

Re: ROGERS FIX YOUR GUIDE!

billmcintyre
I'm a Trusted Contributor

@OLDYELLR The problem with inaccurate TV listings may be a symptom of Rogers switching the company it gets its TV listings from a few years ago.  I'm sure there are people who post here who know much more about this, but didn't Rogers switch the source where it gets its TV listings about (approximately) 2 years ago?

 

And what I find particularly galling about this change, is the listings USED to be accurate and reliable and honest. 

 

NOW - the listings are just ADVERTISING.  The show descriptions, especially when describing movies, are all compliments and fluff and have glowing descriptions like 'hilarious' and 'riotously funny,' etc.

 

I'll bet you anything that this change was to increase the SALES of VOD movies.  The listings are no longer accurate realistic descriptions of the movies - they are ADVERTISEMENTS for these movies - so that Rogers can make MORE money from On Demand sales of movies.

 

And this might not bother me so much, except, that during the transition, the movie listings became MUCH less useful, especially because with the old listings, the stars of the movie WERE LISTED - but the new listings usually do NOT list who is in the movie - and - I don't know about your memory, but mine is so bad, that if the stars are not listed, I have a HUGE difficulty remembering whether I saw the movie before - or not.

 

I don't know about you guys - but I'm sick and TIRED of Rogers making 'our viewing experience' WORSE - so that they can make more profit.

 

---- end of rant ----

 

Re: ROGERS FIX YOUR GUIDE!

gregneff
I Plan to Stick Around

Also Big Bang Theory earlier this week.  I recall it being the 7:30 pm timeslot on CTV.  The guide needs to be accurate, and it simply is not.  We still pay for Saturday Toronto Star delivery in order to get their guide, simply because the Rogers guide is unreliable.  We are growing very tired of Rogers unreliable products and services.  (I still can't sign in to Rogers Community Forums directly from Rogers Community Forums without getting stuck in an endless "loading" loop in the website).

Re: ROGERS FIX YOUR GUIDE!

jimboden
I'm an Advisor

@OLDYELLR wrote:

My daughter just called me asking if the Bones episode on Global at 9:00 was a new one.  I have it set to record all first run episodes and it wasn't recording because the Rogers Guide does not say "New". Turns out it IS a new episode, the season 11 premier. it says so on Zap2it and Epguides. Fortunately, I can record it in HD on Global Vancouver at midnight.

 

Wake up Rogers! Maybe it's time you switched to a more reliable TV listings provider, and while you're at it, get one that provided season and episode numbers.

 

***Edited Labels***


@OLDYELLR

I never use the new episode feature because it has never been reliable in all the years I've had my SA8300HD PVR.

Re: ROGERS FIX YOUR GUIDE!

OLDYELLR
I'm a Senior Advisor

Originally I never used the "First Run only on this channel" option because I didn't quite understand what it meant, but after start times began randomly changing by a minute and the Time Slot option missed shows, I found the First Run choice very useful and it worked so long as shows were flagged "new".

 

Incidentally, I now see next week's Bones on Global not flagged as "new" either. However, it's on Fox tonight and is flagged as "new", so it would be more reliable to set the recording for Fox a day later. I wonder if the listing providers ignore new shows if they're on a Canadian network a day ahead of the originating American network.


Rogers PayGo. Location: S-W Ontario

Re: ROGERS FIX YOUR GUIDE!

roxandtreez
I'm a Senior Contributor

@OLDYELLR, @jimboden

 

You two have it easier because you are not on Navigatr.  Navigatr is much more dependent on Guide information.  For example, if you watch all recorded episodes and there are no scheduled episodes, the tile for the series disappears.  This often happens when you watch the last recorded episode on the night it is recorded.  The Guide does not yet have next week's episode available, so no tile is created.  It should show up again once the Guide is updated, but I am not sure that this may cause some episodes to be dropped.  I have to track it a bit longer to see if I can find a pattern.

Re: ROGERS FIX YOUR GUIDE!

mfait
I'm a Reliable Contributor

For the most part, the shows I watch have been flagged correctly.

 

While on the subject of the GUIDE, here in Ottawa we were supposed to get the new NAVIGATR guide in early August.  Now, 2 months later, still hasn't happened.  I think the outcry with all the issues from the people that got it, delayed deployment until they coud fix it.

 

I get the impression a lot of people are leaving Rogers.  In the spring I was looking at adding a used 4642HD box to my account and could only see 2-3 available on Kijiji.   Now there are almost 20, many with comments "have left Rogers and don't need them anymore".

Re: ROGERS FIX YOUR GUIDE!

jays77
I'm a Trusted Contributor
thanks for starting this thread. I see I have missed at least two season premieres. I wonder if there were others??? I guess I'm going to have to start use Zap2 it on a more regular basis.

Pity because I usually set up my recordings for the next day while watching the night time news. I know can do two things at once now will have to see if I can do three.

Re: ROGERS FIX YOUR GUIDE!

OLDYELLR
I'm a Senior Advisor

That is where the Rogers Guide can be improved.  It only shows 6 days, wheras the programming is available for 14 days on Zap2it, for example. It's frustrating to watch a show and not be able to schedule next week's episode until the next day.


Rogers PayGo. Location: S-W Ontario

Re: ROGERS FIX YOUR GUIDE!

billmcintyre
I'm a Trusted Contributor

This is ANOTHER item that suggests the person at Rogers who actually makes the decisions about how the PVR interface works never actually USES a PVR in real life. (I'm sorry - some of you will be tired of hearing me gripe about this.)

 

It would be such a tiny bit more work for Rogers to give us TV listings for 8 days, and then, when you discover a TV program that you want to start recording weekly, you will have the listings for that show next week available for you to select it to record the Series.   (I agree with Oldyellr that it is just way to likely that if you have to wait until the next day to set up a recording for a show you discover to record the same day next week - that you are very LIKELY to forget about it when tomorrow arrives.)

 

And again, I suggest, that Rogers DOESN'T WANT TO give us a PVR that gives us the power to watch programs when WE want to.   Rogers loses money if we have the POWER to simply select what we want to watch and record it - and thus, avoid being COERCED into watching commercials.

 

Oh - and Rogers, if you are listening, there are a few shows that play only once a month.  I'm sure you don't give a hoot about adding useful features, but for those reading this who might, maybe, design a better PVR, it would be nice to occasionally be able to set recording for shows that happen just once a month.  An option for this in the Series Recording settings would be nice (although it is something that might be hidden from the average user, but just made visible if you choose to have more control over your PVR, by selection the Power User option to let you customize your PVR more to your liking.)

Re: ROGERS FIX YOUR GUIDE!

roxandtreez
I'm a Senior Contributor

Reporting a problem from the Navigatr thread.

 

All next week at midnight on channel 8 The Daily Show with Trevor Noah does not show as new episodes.  Zap2it says they are new.

 

Similarly on channel 44 at 11:00 PM, Guide shows The Daily Show with Jon Stewart.  Zap2it shows the same as for channel 8 - Trevor Noah.

Re: ROGERS FIX YOUR GUIDE!

hansm0leman
I Plan to Stick Around

I wish the 'new' feature worked. I missed Big Bang season premier because of it. No 'new' icon...i always have to look show schedules up online because I have lost trust in the guide.

Re: ROGERS FIX YOUR GUIDE!

roxandtreez
I'm a Senior Contributor

@hansm0leman  I was hoping that if people would report specific guide errors in this thread, then perhaps a pattern would emerge.  At least Rogers would get some idea of the extent of the issues and might be able to use it as leverage with their information supplier.  It might also serve as a "heads up" to other forum members so they can look out for possible missed recordings.

 

I know the guide can be fixed for specific errors because of a problem from another thread that was corrected recently.

Re: ROGERS FIX YOUR GUIDE!

billmcintyre
I'm a Trusted Contributor

This box is NOT reliable.   My NB3 (without the garburator Navikrap interface) has NOT been recording programs that WERE in my scheduled recordings list.

 

Of course, I've missed The Daily Show, as others have, but I've also had other programs not record, like CBC news.  I checked, and the program was on at the normal time.

 

I wonder if this is somehow related to the fact that my PVR was only showing Scheduled Recordings for 24 to 48 hours ahead of time for much of the last week.

 

It is now showing me programs set to record 7 days ahead - but this box STINKS.

 

I long ago gave up on trusting the TV listings to accurately show which programs are New - and which are not - but that is NOT the only problem with this PVR reliably recording shows.  And it's NOT JUST that the title of the show changes.  And its NOT just that the time of the beginning of the show changes.

 

I don't know why CBC News didn't record today.  But there are other problems with the scheduled recording of programs.  This PVR cannot be trusted - and needs to be watched like a hawk.

 

For this reason, I've spent hour after hour after hour typing up a list of all the programs I want to record, and carefully listing which programs I want to record on which day, and at what time, and on what channel.  This has taken me dozens upon dozens of hours to keep this current.

 

BUT I SHOULDN'T HAVE TO WASTE MY TIME IN THIS MANNER.

 

The technology exists in other PVRs (like Tivo), to RELIABLY record what we tell it to - with much, much less effort than we have to expend with this pathetically designed piece of junk.

 

It is possible to tell a PVR what programs we want to watch - and then trust the box to reliably do that for us.  This is the case even if the starting times of the program change, and even if the name in the guide changes. 

 

But Rogers doesn't seem to care enough to give us a PVR that works reliably, or a website that works reliably, or a billing system that works reliably. 

 

Do you see a pattern here?  Oh - and when there are billing 'errors' - who do you think benefits most of the time?  And don't you think Rogers KNOWS that many people almost never check their bills - and check that they are only paying what they should, and Rogers also knows that most people WON'T spend an hour on the phone to correct an error that is costing them a small amount of money.

Re: ROGERS FIX YOUR GUIDE!

jays77
I'm a Trusted Contributor

@hansm0leman wrote:

I wish the 'new' feature worked. I missed Big Bang season premier because of it. No 'new' icon...i always have to look show schedules up online because I have lost trust in the guide.


 

I too wish it was reliable.  I thought I had only missed one new episode, but now find out two new episodes have been shown.

 

No proiblem I thought.  Went to On Demand and saw them listed there and decided to watch.  Ah, but not so fast.  The first time I clicked on the listing my box rebooted and did a sownload.  The next time I tried, the box rebooted.  Same thing happened when I tried to watch the season premiere (which I had missed because it wasn't marked NEW) of Bones. 

 

Update:  On Demand is now working for me  and I happily got to watch at least one of the shows I had missed.

 

I hope On Demand will co-operate tomorrow. 

Re: ROGERS FIX YOUR GUIDE!

OLDYELLR
I'm a Senior Advisor

@roxandtreez wrote:

@hansm0leman  I was hoping that if people would report specific guide errors in this thread, then perhaps a pattern would emerge.  At least Rogers would get some idea of the extent of the issues and might be able to use it as leverage with their information supplier.


The pattern I see from my example is that when there is a new episode on Global a day ahead of the same new episode on Fox, only the episode on Fox is flagged "new".  It's as if the flag gets stripped from the Canadian network listing.


Rogers PayGo. Location: S-W Ontario

Re: ROGERS FIX YOUR GUIDE!

hansm0leman
I Plan to Stick Around
I agree...I just went through all my series and set them up on the original network and not the Canadian equivalent.

Managing TV series on the nextbox 3.0 is a pain. Need an online management area.