Thanks for your post and welcome to the Rogers Community!
Being able to use everything that is included in your plan, with your new unlocked device, is a goal we want to help you achieve. We haven't had reports of users experiencing issues with that particular device, however, we don't officially support non-Rogers phones.
You indicated that you were unable to access Rogers LTE and 4G network. Therefore, if I understand correctly, you're able to connect to 3G, plus, you also have the ability to send and receive MMS.
If it is the case, the only thing you should edit is the specific APN input (all of the other settings should be fine).
These settings are to be programmed to a wireless device for LTE functionality on the Rogers Wireless Network.
For further assistance, please specify what has been entered in the APN Settings of your phone, so we can help you identify the cause of the problem.
Hope this helps!
My APN settings are correct.
but still not working.
I can see 'Rogers 4G' in my available network but it's not connecting.
The phone specs says '4G/LTE 800(B20) / 900(B8) / 1800(B3) / 2100(B1) / 2600(B7)'
I should connect on B7 just like my Huawei P10 was doing but the P20 doesn't.
Elsewhere I see LTE (FDD TDD) and using https://www.frequencycheck.com/ it says the phone won't get 4G anywhere in the world despite been an international version.
How can 2 phones with the same bands have different connectivity to LTE?
Thanks for sharing the information.
Please take a look at the links below where you will find our LTE APN settings
here: Click Here
Our Core APN settings here: Click Here
If you still run into issues then you may need to reach out to the manufacturer of this device for further assistance as we can only offer direct help for official Rogers devices.
Thank you for your understanding and hope this helps.
Intermittent connectivity can certainly get in the way of productivity! There are data only APN's for rocket hubs/sticks. The APN setting itself though wouldn't likely be causing an issue. Have you reached out to technical support yet to determine if the intermittency is being caused by a signal related issue, be it distance from the nearest tower or attenuation. Also, does the intermittency only occur in a particular place or anywhere and at random?
So you can confirm the APN settings you're using the following are the data only APN settings available:
LTEDATA.APN | 268
LTEINTERNET.APN | 267
adding vpn info of rogers on other android phone already active with koodo
is it possible for me to setup a new APN to my lg k40 that it already on prepaid plan but with telus? *** i've taked the ROGERS infinite plan yesterday and did not received my sim card.. im wait before it **** There is a way to use my roger data now ????
Good evening @jo9008,
Welcome to the Community!
Glad to hear you're looking to activate a new line with Rogers. Your device should work as long as it's not locked to a specific network. You can check out the APN settings as indicated in the Accepted Solution post.
Typically it takes about 3-5 business days to receive a shipment, in case of a SIM card it can be quicker than that. Just as an FYI you do need a SIM card to connect to the Rogers network.
Hope this helps!