Over the past two weeks now the RAZR HD LTE (2 months old) has developed screen issues where the screen starts to show faded colors (see URL link below). The only way to make the phone useable again is by restarting it.
A few others I know who have the same phone have experienced this exact issue. A call to Motorola Support suggested that I need to take this up with Rogers.
Kindly, advice what route I need to take to get a device which works and doesnt have these issues. Having signed-up to a 3 year contract with this phone, I dont want to be stuck with a defective device for 3 years.
The video below shows the issue, which others have claimed to have happen with the RAZR HD.
Solved! Solved! Go to Solution.
I have not yet spoken to Rogers Support. However, I fail to understand why they would replace it with a refurbished device, when I purchased this device brand new?
I'll speak with Rogers Support and see what they suggest.
I've had my Razr HD for almost 2 months now and only experienced the funky green screen once. Rebooted and everything was good again. Haven't experienced any issues lately. If this were to happen again, I would bring it to Rogers repair and have them try to fix the issue. If they can't fix the issue, I wouldn't want a refurb as it's not a new phone, period. Why would you trade in a new phone for a refrib, I don't know. Anyway, let us know if Rogers can fix this problem.
i have that issue as well it only happens when its cold out, i just dont understand the cost associated with a hardware issue that is beyond my control