RAPTV Home Edition for pad crashes in iOS9

[mvannie]

Since upgrading to iOS 9'my app crashes every time I try to use it. 

I have deleted the the app and reinstalled with the same results. 

App starts and and logs in then returns tv listings. If I tap on any element of the UI to try to use beyond that it crashes. 

Anyone else seeing this behaviour?

***Edited Labels***

[RogersDarrell · Accepted solution]

Hey everyone,

Updates have been approved and are availble via iTunes app store.

See the below links for your respective app.

Anyplace TV Home Mobile 2.4.1: https://itunes.apple.com/ca/app/rogers-anyplace-tv-home-edition/id422672671

Anyplace TV Home Tablet (ON) 3.2.0: https://itunes.apple.com/ca/app/raptv-home-edition-tablet-on/id482996471

Rogers Live TV Tablet (ATL) 101.6.0: https://itunes.apple.com/ca/app/rogers-live-tv-tablet-at/id666406973

[RogersArthur]

Hi @mvannie,

Thank you for your post and Welcome to the Community Forums!

 
I can imagine how frustrating it must be to have a recent iOS upgrade disrupt the use of the Rogers Anyplace TV Home Edition app. Have you tried power cycling the iPad?

RogersArthur

[mvannie]

I have tried all your suggestions except the backup and restore. 

Seems a a little extreme for an app issue but I will try it when I have time. 

[mvannie]

I have now tried all suggestions and have the exact same results.

[RogersAliciaG]

Hi @mvannie

Thank you for doing this testing. 

I am going to take this away and see if I can get some answers.  

To get some more information  from you I am going to reach out to you via @CommunityHelps PM. 

Regards, 

RogersAliciaG

[Gdkitty]

Perhaps you can post which model of phone you have as well??

Updated my iphone 6 to iOS9 last night.

RAPTV Home does appear to work for me.
I am able to log in.
I am able to go to the PVR page, and view the recording list there. 

I am able to select a channel and it bring ups the details, etc for that program.

[mvannie]

Sorry, i thought I had that im my message title but autocorrect got the better of me 😉

It is not on my phone but my ipad mini.  The app works on my phone works.

Marc

[Gdkitty]

Thats good to know.
So it may be ipad.. or specific age of ipad & ios9 & the app?

Which mini exactly is it? Just so they can pass the correct info along 🙂

[mvannie]

iPad Mini Retina (iPad Mini 2)

As of now, I have tried deleting the app and reinstalling, resetting the ipad, and finally a factory reset on the ipad.

All result in the same behavior.

[Shawnieboy]

The ipad app has been broken ever since the ios 9 betas. Rogers needs to do an app update to fix it. There is a workaround to watch live tv without crashing just don't press on the show in the guide, choose the channels separately.