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RAPTV Home Edition for pad crashes in iOS9

mvannie
I Plan to Stick Around

Since upgrading to iOS 9'my app crashes every time I try to use it. 

 

I have deleted the the app and reinstalled with the same results. 

 

App starts and and logs in then returns tv listings. If I tap on any element of the UI to try to use beyond that it crashes. 

 

Anyone else seeing this behaviour?

 

***Edited Labels***

186 REPLIES 186

Re: RAPTV Home Edition for pad crashes in iOS9

Billhodgkinson
I Plan to Stick Around

I see that the any place tv works just not the home edition 

Re: RAPTV Home Edition for pad crashes in iOS9

Billhodgkinson
I Plan to Stick Around

Yup, knew all that, thanks

Re: RAPTV Home Edition for pad crashes in iOS9

bullzie
I Plan to Stick Around

@57 wrote:

Let me clarify a few things.

 

1. This thread is about RAPTV Home Edition (sometimes called AnyPlace) and the iPad, not the iPhone.


5. It should work fine on your iPhone, regardless of if you have iOS8 or iOS9


 

I would also like to clarify.  RAPTV does NOT work on either iPad or iPhone.  It is the exact same behaviour as on the iPad.  It crashes on either device as soon as you try to select anything but pulling up the virtual remote works fine.  This is true for both of us in the house and will not work on either iPad or iPhone running iOS 9.x.  This thread should be for both devices as it is obviously the same bug affecting each device.

Re: RAPTV Home Edition for pad crashes in iOS9

RogersDarrell
Community Manager (Retired)
Community Manager (Retired)

Hey Community,

 

We do apologize for the delay in releasing the fix for iOS 9.

 

I can confirm we are expecting the patch to be released early February.

 

Again, thank you for your patience.

 

 

RogersDarrell

Re: RAPTV Home Edition for pad crashes in iOS9

Qdriver
I Plan to Stick Around

^^ I Agree 100% As I mentioned not long ago it's happening on my iPhone as well just not as bad or frequent as the iPad...it's an iOS9 thing for sure. Funny thing is practically every single app that I have on both devices have been updated either after or even before iOS9 became available....everyone that is except for Rogers!!!!

Re: RAPTV Home Edition for pad crashes in iOS9

Madassa
I've Been Here Awhile

I have a new iPad mini 4 with updated iOS9. No matter what I do I am unable to watch anything on the iPad other than view the guide. Very disappointing as this is my TV in the bedroom so been without since September 2015. Any help would be appreciated. I have uninstalled and reinstalled many times with the same result with no workarounds.

Re: RAPTV Home Edition for pad crashes in iOS9

Madassa
I've Been Here Awhile

I have the same problem with no fix yet.

Re: RAPTV Home Edition for pad crashes in iOS9

bobbysk
I Plan to Stick Around

On my ipad I am able to watch TV...  once you log in if you hit the Live TV button at the bottom of the screen, you should be able to watch channels.  Don't try it from the guide this will crash.  Of course this does not absolve Rogers...  The app definitely DOES NOT WORK AND CRASHES REGULARLY!!!

Re: RAPTV Home Edition for pad crashes in iOS9

canuckrep
I Plan to Stick Around

It's Jan. 14, 2016 and iOS 9.2 still has Home Edition crashing on iPad Air. I'm fine on iPhone 6 with iOS 9.2

Re: RAPTV Home Edition for pad crashes in iOS9

canuckrep
I Plan to Stick Around
Sept, Oct, Nov, Dec, Jan.14 now... how are we doing with this Darrell? Any news?

Re: RAPTV Home Edition for pad crashes in iOS9

canuckrep
I Plan to Stick Around
Looks like even this option is gone now. Check link and you will see...

Re: RAPTV Home Edition for pad crashes in iOS9

canuckrep
I Plan to Stick Around

 Should have read further. My Bad. Thanks for this update Darrell.

Re: RAPTV Home Edition for pad crashes in iOS9

Chanson01
I've Been Here Awhile

I'm experiencing the very same problem. Just can't understand why Rogers is taking forever to fix this issue! 

Re: RAPTV Home Edition for pad crashes in iOS9

pmcsplaza
I'm a Trusted Contributor
See RogersDarrell response on previous page.
Peter
Toronto

Re: RAPTV Home Edition for pad crashes in iOS9

pmcsplaza
I'm a Trusted Contributor

@RogersDarrell no hope of speeding up that App update I trust?

Peter
Toronto

Re: Please fix the Anyplace TV Home Edition App

Warthog729
I've Been Here Awhile

I have the anyplace TV app on my iPad Air and my iPhone 5s. The iPad is running iOS9 and the phone iOS8. The app runs fine on the phone but crashes on the iPad whenever you do anything other than just open it to check listings. Ant attemp to change date, do a search, access the PVR, etc. Crashes the app. It ran fine on theiPad until iOS9 was installed. The spears to be an incompatibility with iOS 9. It would be very nice if Rogers would address this issue. If you check the reviews of the app on the App Store, ther are near 400 negative reviews from frustrated users. This is alienating Rogers customers which is not the best situation for a company that expresses customer satisfaction as its major goal. 

Re: Please fix the Anyplace TV Home Edition App

pmcsplaza
I'm a Trusted Contributor

They will soon...read my post above.

Peter
Toronto

Re: RAPTV Home Edition for pad crashes in iOS9

bobbysk
I Plan to Stick Around

Maybe it's taking soooo long because they are redesigning an ALL NEW app that works properly and they can update efficiently when problems arise.  Here's Hoping!

Re: RAPTV Home Edition for pad crashes in iOS9

pmcsplaza
I'm a Trusted Contributor

Read the thread, there is an update coming in Feb to deal with it.

Peter
Toronto

Re: RAPTV Home Edition for pad crashes in iOS9

Gemoelle
I've Been Around

I have exactly the same problem. Same IPad mini version, same IOS 9. It worked before but no more.

 

Re: RAPTV Home Edition for pad crashes in iOS9

TheArcher
I Plan to Stick Around

@RogersDarrell

 

Can we finally get this "early February" fix this coming week?