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RAPTV Home Edition for pad crashes in iOS9

mvannie
I Plan to Stick Around

Since upgrading to iOS 9'my app crashes every time I try to use it. 

 

I have deleted the the app and reinstalled with the same results. 

 

App starts and and logs in then returns tv listings. If I tap on any element of the UI to try to use beyond that it crashes. 

 

Anyone else seeing this behaviour?

 

***Edited Labels***

186 REPLIES 186

Re: RAPTV Home Edition for pad crashes in iOS9

mvannie
I Plan to Stick Around

Thanks @RogersAsif for finally providing an update.  While I agree with some that the timeframe seems exceptionally long, it is nice to finally have some news.

 

@smithery that is a very intersting perspective, and I suppose we will never know what the issue really is, I just hope they can deliver on a solution.

Re: RAPTV Home Edition for pad crashes in iOS9

when will it be fixed for iOS9?

Re: RAPTV Home Edition for pad crashes in iOS9

57
Resident Expert
Resident Expert

@arthurdonin: Read message 99 of this thread, but don't count on the date being accurate.



Re: RAPTV Home Edition for pad crashes in iOS9

smithery
I'm Here A Lot

That is the message I am referring to.

 

I am just suggesting one plausible cause to the delay. Remember, if it is Apple's fault and you are dependent on them providing you product, you aren't about to slag them publically, otherwise, they will prevent you from getting supply. It is not a nice dance if it is the case.

 

Re: RAPTV Home Edition for pad crashes in iOS9

Mko
I Plan to Stick Around

I just installed the latest update to IOS 9 (IOS 9.2) and the Home Edition still crashes.

 

I guess it is up to you guys now!

 

 

 

mike

Re: RAPTV Home Edition for pad crashes in iOS9

smithery
I'm Here A Lot

Mko, I am not associated with Rogers in any way.

 

Even with the update, they may still need to update their app before submitting to Apple for approval and release. I know that this process is a real pain because when I was working on a magazine app, one of the Apple updates broke our app and we were scrambling to find a fix without having to resubmit it back to Apple. Apple can take up to a week to review and release the app to the iTunes store.

Re: RAPTV Home Edition for pad crashes in iOS9

wdohnson2
I'm Here A Lot

Same here

Re: RAPTV Home Edition for pad crashes in iOS9

When will this issue be resolved????? It has been months and still no update to address this issue.

Re: RAPTV Home Edition for pad crashes in iOS9

57
Resident Expert
Resident Expert

@User1612536 wrote:

When will this issue be resolved????? It has been months and still no update to address this issue.


.

Please read messages 99, 105 of this thread, but don't count on the dates being accurate.  If we don't have it by mid-January, perhaps then we can start complaining again.



Re: RAPTV Home Edition for pad crashes in iOS9

smithery
I'm Here A Lot

I have also noticed that Apple has not released any updates for the last couple of weeks. So, that could throw a monkey wrench into the works. I too hope they get this fixed soon as a lot of specific events are starting up again and the best way to find them and set them up for recording is through the app.

Re: Please fix the Anyplace TV Home Edition App

Please keep the pressure on for a fix. Still crashes on my iPads. Live tv works but if you try an search the guide or check the pvr it crashes.

Re: RAPTV Home Edition for pad crashes in iOS9

One can only hope...

 

I downloaded a new iPhone version a few days ago; seems to work well and a couple of new features

Re: RAPTV Home Edition for pad crashes in iOS9

bobbysk
I Plan to Stick Around

Well unfortunately there were no promises made.  They implied they would fix this by a certain date but they didnt guarantee it...  They also didn't say what year LOL

Re: RAPTV Home Edition for pad crashes in iOS9

Eferrier
I Plan to Stick Around

It is simply unbelievable that they cannot fix this quickly in order to not . off their customers. Rogers cannot be taken seriously as a technology company if they cannot manage to allocate the proper resources to immediately fix a part of their ecosystem that is broken. It is quite shameful and they deserve bad press over this.

Re: RAPTV Home Edition for pad crashes in iOS9

Qdriver
I Plan to Stick Around

@wdohnson2 wrote:

One can only hope...

 

I downloaded a new iPhone version a few days ago; seems to work well and a couple of new features



How did you get a new iPhone version? Anyone else get the iPhone app update? Nothing has come through yet for both iPhone and iPad for me. 

Re: RAPTV Home Edition for pad crashes in iOS9

Billhodgkinson
I Plan to Stick Around

iPhone app has always worked for me, just iPad version is the issue

Re: RAPTV Home Edition for pad crashes in iOS9

Qdriver
I Plan to Stick Around

No not for me, It'll still crash on my phone just not as often or catastrophically. For expample I'll go to the guide select a program, hit record and the app crashes. I'll go back into the app again and find that it accepted my record command..I mean in this case I guess it works but it's annoying as . . 

Re: RAPTV Home Edition for pad crashes in iOS9

Billhodgkinson
I Plan to Stick Around

I hear ya, if I touch anything it crashes, sad that this has been happening for so long with little to no response from rogers

Re: RAPTV Home Edition for pad crashes in iOS9

Poylywog
I Plan to Stick Around

It is obviously designed for the iPhone screen. The difference in video protocol is messing it up on the iPad. It's a hardware thing!

Re: RAPTV Home Edition for pad crashes in iOS9

It used to work fine. Don't think it is a hardware thing. Never used it to watch tv only to remotely control my pvr and search for programs.

 

Re: RAPTV Home Edition for pad crashes in iOS9

Billhodgkinson
I Plan to Stick Around

The iPad app worked up until May or June, I used it to watch tv ( second hockey game )