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RAPTV Home Edition for pad crashes in iOS9

mvannie
I Plan to Stick Around

Since upgrading to iOS 9'my app crashes every time I try to use it. 

 

I have deleted the the app and reinstalled with the same results. 

 

App starts and and logs in then returns tv listings. If I tap on any element of the UI to try to use beyond that it crashes. 

 

Anyone else seeing this behaviour?

 

***Edited Labels***

186 REPLIES 186

Re: RAPTV Home Edition for pad crashes in iOS9

Gibbi
I've Been Here Awhile

I used the Home Edition app to manage my PVRs but now the app doesn't work on either my ipad or iphone6.  Ipad just crashes when you try and tap on a show.  Iphone6 you can pull up the show but the "record" option is now missing.

 

could you please tell me when somebody will address this?

Re: RAPTV Home Edition for pad crashes in iOS9

Cmrc
I'm Here A Lot

Why bother, they have your money and don't give a crap about it . Getting ready to move all of my services to Bell..

Re: RAPTV Home Edition for pad crashes in iOS9

Dharrisonreid5
I've Been Here Awhile

I have been having this issue forever. App crashes, PVR will not connect, controller does nothing. How can they advertise for this feature charge you up the bum and then not deliver?!?! They need to be investigated for fraudulent advertising, and over billing!

Re: RAPTV Home Edition for pad crashes in iOS9

ruinband
I Plan to Stick Around

Agree. It's worse using an Android 5 appliance. It's been broken since June 25, 2014, the release date of Androide 5....!

 

Re: RAPTV Home Edition for pad crashes in iOS9

Rogers staff, what is going on with the Home Edition app?

No updates from anyone for along time now.???

Re: RAPTV Home Edition for pad crashes in iOS9

garygwill
I've Been Here Awhile

The app loads my username and password without any problems.

As soon as I click "live" TV then the app closes.

 

This happens in iOS and android!!

 

This worked fine until I upgraded to iOS 9 & android "M".

 

whay has this app stopped working?

What is Rogers doing to fix the problem?

How soon will it be working?

Re: RAPTV Home Edition for pad crashes in iOS9

I have been using the Home Edition app to find and record new programs on my PVR. This has been working for me until this new TV season. Now, whenever I start typing in the search box, try to change the date on the main guide screen, or click the settings button, the app just crashes instantly.

 

I even re-installed the app (uninstalled from all devices and from iTunes, then re-installed), and still the crashes remain.

 

iPad: iOS 9.1

PVR: Cisco 8642HD

Location: Oshawa ON

Re: RAPTV Home Edition for pad crashes in iOS9

50sreader
I Plan to Stick Around

At least twice in this thread Rogers employees have indicated that this problem was being escalated. Guess what? No fix, no explanation, no anything. The number of negative customer reviews for the Home Edition app on the iTunes App Store speaks volumes. This is an insult to those that had previously enjoyed this product  but now no longer can. As a twenty year subscriber to Rogers services this tilts me towards realizing that it's time to move on.

Re: RAPTV Home Edition for pad crashes in iOS9

Cmrc
I'm Here A Lot

App keeps crashing fix it fix it  fix it fix it fix it fix it

Re: RAPTV Home Edition for pad crashes in iOS9

Pam-c
I've Been Around

I too have this issue on my iPad and see that the thread is more than a month old an no solution.  Rogers hasn't fixed the app yet?  

Re: RAPTV Home Edition for pad crashes in iOS9

ymoboy
I've Been Here Awhile
I have the same issue on my iPhone 5 and ipad2 with ios9 and this app

Re: RAPTV Home Edition for pad crashes in iOS9

mvannie
I Plan to Stick Around

Every time I ask for an update on the original issue I reported I am told they are working on it and will update this conversation when they have more to offer.

RAPTV Home Edition for pad crashes in iOS9

gawright
I've Been Around

I share the concerns of many before me in this message string. I had been using the Home Edition App quite nicely for a long time (years?) and now, for the past 6-8 weeks perhaps, it no longer works at all. It will load, but the second I touch it to select a program, it crashes. I have tried everything suggested in previous notes; rebooting, uninstalling and reinstalling, etc etc etc.

 

The truth is --- when it worked --- it was a very useful app for managing TV access, especially remotely.

 

I should mention that I access the app through an iPad mini. (I have tried to access it through a 2nd iPad mini AND through an iPad Touch with EXACTLY the same bad result.)

 

I am beyond frustrated. I want that app back please!! Help!

Re: RAPTV Home Edition for pad crashes in iOS9

It is now Nov 3rd, previously it was stated that an update would be available at the end of September. Neither app works for me on the iPhone 6 or iPad 2. Other than noting these problems here, there seems to be no other way to get Rogers to further acknowleged that there is a problem with a product that they advertise and clients pay for using. Calling tech or any other support results in no help.

 

So Rogers, and moderators, and community support specialists... what is happening with these apps?

 

Marc Charbonneau

Re: RAPTV Home Edition for pad crashes in iOS9

Cmrc
I'm Here A Lot

Well it's still not fixed , same as always it keeps crashing.

Re: RAPTV Home Edition for pad crashes in iOS9

Cmrc
I'm Here A Lot

Guess what ?? Still not working!!!!! Same old thing CRASH CRASH CRASH and more CRASH

Re: RAPTV Home Edition for pad crashes in iOS9

Lbanton
I've Been Here Awhile

Me too. Very frustrating!

Re: RAPTV Home Edition for pad crashes in iOS9

Lbanton
I've Been Here Awhile

The app works on my iPhone but not the iPad.  It crashes if I try to access the pvr

Re: Please fix the Anyplace TV Home Edition App

Qdriver
I Plan to Stick Around

K this thing crashes consistently on my iPad Air 2 as soon as I touch anything on the screen and crashes frequently on my iPhone 6. Both are using iOS 9.1. I've deleted the app from both devices and reinstalled and nothing! I've submitted a ticket with support but I don't expect anything from that angle! Is this a simple app update issue or what's going on?

 

I think this has been ongoing for me since 9 came out and I've been pretty patient till now. I mean I've lost track on how many times now I've had to call the wife while I'm out to record stuff for me which is some pretty cheesy garbage!

Re: Please fix the Anyplace TV Home Edition App

DCB316
I Plan to Stick Around

Exact same thing is happening to me as well.  Repeatedly...annoyed beyond belief!  It also tells me I must connected to my Rogers Internet to make a scheduled recording or whatever else I wish to do with the app.  I cannot schedule anything over my data connection on my cellphone.  Ugh!

Re: Please fix the Anyplace TV Home Edition App

remaxman
I'm a Reliable Contributor
Same with mine. Constantly. Takes forever to sign in then it locks up. Been going on for months now.
Steve