Since upgrading to iOS 9'my app crashes every time I try to use it.
I have deleted the the app and reinstalled with the same results.
App starts and and logs in then returns tv listings. If I tap on any element of the UI to try to use beyond that it crashes.
Anyone else seeing this behaviour?
Solved! Solved! Go to Solution.
I used the Home Edition app to manage my PVRs but now the app doesn't work on either my ipad or iphone6. Ipad just crashes when you try and tap on a show. Iphone6 you can pull up the show but the "record" option is now missing.
could you please tell me when somebody will address this?
I have been having this issue forever. App crashes, PVR will not connect, controller does nothing. How can they advertise for this feature charge you up the bum and then not deliver?!?! They need to be investigated for fraudulent advertising, and over billing!
The app loads my username and password without any problems.
As soon as I click "live" TV then the app closes.
This happens in iOS and android!!
This worked fine until I upgraded to iOS 9 & android "M".
whay has this app stopped working?
What is Rogers doing to fix the problem?
How soon will it be working?
I have been using the Home Edition app to find and record new programs on my PVR. This has been working for me until this new TV season. Now, whenever I start typing in the search box, try to change the date on the main guide screen, or click the settings button, the app just crashes instantly.
I even re-installed the app (uninstalled from all devices and from iTunes, then re-installed), and still the crashes remain.
iPad: iOS 9.1
PVR: Cisco 8642HD
Location: Oshawa ON
At least twice in this thread Rogers employees have indicated that this problem was being escalated. Guess what? No fix, no explanation, no anything. The number of negative customer reviews for the Home Edition app on the iTunes App Store speaks volumes. This is an insult to those that had previously enjoyed this product but now no longer can. As a twenty year subscriber to Rogers services this tilts me towards realizing that it's time to move on.
I share the concerns of many before me in this message string. I had been using the Home Edition App quite nicely for a long time (years?) and now, for the past 6-8 weeks perhaps, it no longer works at all. It will load, but the second I touch it to select a program, it crashes. I have tried everything suggested in previous notes; rebooting, uninstalling and reinstalling, etc etc etc.
The truth is --- when it worked --- it was a very useful app for managing TV access, especially remotely.
I should mention that I access the app through an iPad mini. (I have tried to access it through a 2nd iPad mini AND through an iPad Touch with EXACTLY the same bad result.)
I am beyond frustrated. I want that app back please!! Help!
It is now Nov 3rd, previously it was stated that an update would be available at the end of September. Neither app works for me on the iPhone 6 or iPad 2. Other than noting these problems here, there seems to be no other way to get Rogers to further acknowleged that there is a problem with a product that they advertise and clients pay for using. Calling tech or any other support results in no help.
So Rogers, and moderators, and community support specialists... what is happening with these apps?
K this thing crashes consistently on my iPad Air 2 as soon as I touch anything on the screen and crashes frequently on my iPhone 6. Both are using iOS 9.1. I've deleted the app from both devices and reinstalled and nothing! I've submitted a ticket with support but I don't expect anything from that angle! Is this a simple app update issue or what's going on?
I think this has been ongoing for me since 9 came out and I've been pretty patient till now. I mean I've lost track on how many times now I've had to call the wife while I'm out to record stuff for me which is some pretty cheesy garbage!
Exact same thing is happening to me as well. Repeatedly...annoyed beyond belief! It also tells me I must connected to my Rogers Internet to make a scheduled recording or whatever else I wish to do with the app. I cannot schedule anything over my data connection on my cellphone. Ugh!