RAPTV Home Edition for pad crashes in iOS9

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I Plan to Stick Around
Posts: 10

Re: RAPTV Home Edition for pad crashes in iOS9

At least twice in this thread Rogers employees have indicated that this problem was being escalated. Guess what? No fix, no explanation, no anything. The number of negative customer reviews for the Home Edition app on the iTunes App Store speaks volumes. This is an insult to those that had previously enjoyed this product  but now no longer can. As a twenty year subscriber to Rogers services this tilts me towards realizing that it's time to move on.

I'm Here A Lot
Posts: 7

Re: RAPTV Home Edition for pad crashes in iOS9

App keeps crashing fix it fix it  fix it fix it fix it fix it

I've Been Around
Posts: 1

Re: RAPTV Home Edition for pad crashes in iOS9

I too have this issue on my iPad and see that the thread is more than a month old an no solution.  Rogers hasn't fixed the app yet?  

I've Been Around
Posts: 1

Re: RAPTV Home Edition for pad crashes in iOS9

I have the same issue on my iPhone 5 and ipad2 with ios9 and this app
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I Plan to Stick Around
Posts: 20

Re: RAPTV Home Edition for pad crashes in iOS9

Every time I ask for an update on the original issue I reported I am told they are working on it and will update this conversation when they have more to offer.

I've Been Around
Posts: 1

RAPTV Home Edition for pad crashes in iOS9

I share the concerns of many before me in this message string. I had been using the Home Edition App quite nicely for a long time (years?) and now, for the past 6-8 weeks perhaps, it no longer works at all. It will load, but the second I touch it to select a program, it crashes. I have tried everything suggested in previous notes; rebooting, uninstalling and reinstalling, etc etc etc.

 

The truth is --- when it worked --- it was a very useful app for managing TV access, especially remotely.

 

I should mention that I access the app through an iPad mini. (I have tried to access it through a 2nd iPad mini AND through an iPad Touch with EXACTLY the same bad result.)

 

I am beyond frustrated. I want that app back please!! Help!

I'm Here A Lot
Posts: 5

Re: RAPTV Home Edition for pad crashes in iOS9

It is now Nov 3rd, previously it was stated that an update would be available at the end of September. Neither app works for me on the iPhone 6 or iPad 2. Other than noting these problems here, there seems to be no other way to get Rogers to further acknowleged that there is a problem with a product that they advertise and clients pay for using. Calling tech or any other support results in no help.

 

So Rogers, and moderators, and community support specialists... what is happening with these apps?

 

Marc Charbonneau

I'm Here A Lot
Posts: 7

Re: RAPTV Home Edition for pad crashes in iOS9

Well it's still not fixed , same as always it keeps crashing.

I'm Here A Lot
Posts: 7

Re: RAPTV Home Edition for pad crashes in iOS9

Guess what ?? Still not working!!!!! Same old thing CRASH CRASH CRASH and more CRASH

I've Been Here Awhile
Posts: 2

Re: RAPTV Home Edition for pad crashes in iOS9

Me too. Very frustrating!