At least twice in this thread Rogers employees have indicated that this problem was being escalated. Guess what? No fix, no explanation, no anything. The number of negative customer reviews for the Home Edition app on the iTunes App Store speaks volumes. This is an insult to those that had previously enjoyed this product but now no longer can. As a twenty year subscriber to Rogers services this tilts me towards realizing that it's time to move on.
I too have this issue on my iPad and see that the thread is more than a month old an no solution. Rogers hasn't fixed the app yet?
Every time I ask for an update on the original issue I reported I am told they are working on it and will update this conversation when they have more to offer.
I share the concerns of many before me in this message string. I had been using the Home Edition App quite nicely for a long time (years?) and now, for the past 6-8 weeks perhaps, it no longer works at all. It will load, but the second I touch it to select a program, it crashes. I have tried everything suggested in previous notes; rebooting, uninstalling and reinstalling, etc etc etc.
The truth is --- when it worked --- it was a very useful app for managing TV access, especially remotely.
I should mention that I access the app through an iPad mini. (I have tried to access it through a 2nd iPad mini AND through an iPad Touch with EXACTLY the same bad result.)
I am beyond frustrated. I want that app back please!! Help!
It is now Nov 3rd, previously it was stated that an update would be available at the end of September. Neither app works for me on the iPhone 6 or iPad 2. Other than noting these problems here, there seems to be no other way to get Rogers to further acknowleged that there is a problem with a product that they advertise and clients pay for using. Calling tech or any other support results in no help.
So Rogers, and moderators, and community support specialists... what is happening with these apps?
Well it's still not fixed , same as always it keeps crashing.