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RAPTV Home Edition for pad crashes in iOS9

mvannie
I Plan to Stick Around

Since upgrading to iOS 9'my app crashes every time I try to use it. 

 

I have deleted the the app and reinstalled with the same results. 

 

App starts and and logs in then returns tv listings. If I tap on any element of the UI to try to use beyond that it crashes. 

 

Anyone else seeing this behaviour?

 

***Edited Labels***

186 REPLIES 186

Re: RAPTV Home Edition for pad crashes in iOS9

Mko
I Plan to Stick Around

I have the same problem with a third gen ipad.  Talked with someone at rogers and he was not aware of ios 9 problems.

Re: RAPTV Home Edition for pad crashes in iOS9

SharkBait
I've Been Around

I have the exact same problem as everyone has described. iOS9 on a 3rd gen iPad. Tried rebooting iPad, restarting app, it crashes every time I chose a channel or perform any other function. 

Re: RAPTV Home Edition for pad crashes in iOS9

Hello Community, 

 

We have escalated this issue and are awaiting a response from the appropriate teams. We will update the Community as soon as we hear something back.

 

Thank you for your continued patience,

RogersHassam  

Re: RAPTV Home Edition for pad crashes in iOS9

RogersDarrell
Community Manager (Retired)
Community Manager (Retired)

Hey Community,

 

Just a follow up here;

 

We are working on a fix for the crashing as we speak and hope to have it out to you all by the end of September.

 

 

RogersDarrell

Re: RAPTV Home Edition for pad crashes in iOS9

TheArcher
I Plan to Stick Around

A strange problem has developed on this app. starting about 2 or 3 days ago. When I open the app and the programming guide appears, if I tap momentarily on any program, the iPad immediately reverts to the Home page. If I tap and hold on any program, it will be set to Record as normal but any momentary tap kicks out of the app. Anyone else notice this?

Re: RAPTV Home Edition for pad crashes in iOS9

End of September is in 2 days.  Do they still expect to have a fix?  The ability to remotely set up recordings on a PVR has been removed from the website.  This app was the only other option and now even it is not working.

 

Shenan

Re: RAPTV Home Edition for pad crashes in iOS9

Hi @Shenan,

 

Thank you for your post and Welcome to the Community Forums! Smiley Happy

 

 
We can definitely understand the inconveniences of not being able to remotely set up recordings on a PVR, we are still expecting to have a fix. Once we have the ETA and any further information we'll post it here.

 


Thank you for your patience, it's much appreciate,
RogersArthur

Re: RAPTV Home Edition for pad crashes in iOS9

Par1
I've Been Here Awhile

Good to know you are working on it.   I have the same problem with Home Edition.

Re: RAPTV Home Edition for pad crashes in iOS9

jnardari
I Plan to Stick Around

The ability to manage the PVR via the website has returned so you can use that until the app is fixed.

 

You now can access it on the web at www.rogersondemand.com

Re: RAPTV Home Edition for pad crashes in iOS9

Just tried online and get the following message:

 

"We seem to be experiencing some difficulties. Please try signing in again at a later time. We apologize for the inconvenience."

 

So not only does it not work on iPad, iPhone, but even on the web. Have to say this is so "Rogers". Get disappointed often!

 

Marc Charbonneau

Re: RAPTV Home Edition for pad crashes in iOS9

ruinband
I Plan to Stick Around

Just tried the WEb version.... it's working for me. I didn't even know this existed.

Hoperfuly the portable apps are fixed soon though.........

Re: RAPTV Home Edition for pad crashes in iOS9

 

Hi @marccram

 

I would like to have a look into the error message that you have received.

As this would involve access to your Rogers account, I will need to reach out to you Via PM from communityHelps.

Please keep an eye on your inbox for my message. 

 

Regards, 

 

RogersAliciaG

 

Re: RAPTV Home Edition for pad crashes in iOS9

Sorry AliciaG, was not at my computer to respond to the time sensitive message.

 

Cannot use any device iPhone iPad iMac or RogersonDemand site to utilize Home Edition functions

 

Waiting for updates??

 

Thanks,

Marc Charbonneau

Re: RAPTV Home Edition for pad crashes in iOS9

 

Hello, @marccram

 

Please message CommunityHelps when you are online, we will gladly send out the secure form again, thank you.

 

Cheers,

RogersMoin

Re: RAPTV Home Edition for pad crashes in iOS9

Mabyrne
I've Been Here Awhile

My Rogers anyplace tv app crashes as well. It's very frustrating. Has anyone come up with a solution for the crashing?  Reloading hasn't worked, as mentioned in the other post. Power cycling does not make a difference. 

Re: RAPTV Home Edition for pad crashes in iOS9

Pgcairo
I've Been Here Awhile

Same exact behaviour - iPad Air, ios9, blanks out on any screen touch

Re: RAPTV Home Edition for pad crashes in iOS9

Hi @Mabyrne and @Pgcairo,

 

Thank you for your post and Welcome to the Community Forums!

 

I can imagine how frustrating it must be for you and wish I could provide you with a workaround to the crashing. We have escalated this issue and are awaiting a response from the escalation team. Once an appropriate fix is in place we will promptly post the information here on the Community Forums.

 


Thank you for your patience, it's much appreciate,
RogersArthur

Re: RAPTV Home Edition for pad crashes in iOS9

Par1
I've Been Here Awhile
Sep 30 has come and gone... Still no fix.

Re: RAPTV Home Edition for pad crashes in iOS9

mvannie
I Plan to Stick Around

Still no word on the progress of escalation, however as has been mentioned in this thread, the iPhone app still works, and you can also access your PVR programming from a desktop browser by going to www.rogersondemand.com

 

Until we get word otherwise, we wait...

 

Re: RAPTV Home Edition for pad crashes in iOS9

bobbysk
I Plan to Stick Around

If you want to only watch tv on the ipad you can goto the live tv button at the bottom and watch the channels.  Only stipulation is Dont touch any buttons as the app will close...  also there is Closed Captioning. 

 

I wouldn't hold your breath for a fix.  I have had an android phone for 5 months now waiting for the app for that and it's been coming soon for all that time from Rogers.

 

Rob

Re: RAPTV Home Edition for pad crashes in iOS9

ruinband
I Plan to Stick Around

Have to agree on the Android 5 issue.... Rogers is not the best provider of software.

Man they erased my PVR when they did the latest OS upgrade improvement.

"We thought that might happen in some older units" direct quote from the tech.

Nice, could have told me in advance.....

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