RAPTV Home Edition for pad crashes in iOS9

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I'm Here A Lot
Posts: 5

Re: RAPTV Home Edition for pad crashes in iOS9

Just tried online and get the following message:

 

"We seem to be experiencing some difficulties. Please try signing in again at a later time. We apologize for the inconvenience."

 

So not only does it not work on iPad, iPhone, but even on the web. Have to say this is so "Rogers". Get disappointed often!

 

Marc Charbonneau

I Plan to Stick Around
Posts: 30

Re: RAPTV Home Edition for pad crashes in iOS9

Just tried the WEb version.... it's working for me. I didn't even know this existed.

Hoperfuly the portable apps are fixed soon though.........

Retired Moderator RogersAliciaG
Retired Moderator
Posts: 235

Re: RAPTV Home Edition for pad crashes in iOS9

 

Hi @marccram

 

I would like to have a look into the error message that you have received.

As this would involve access to your Rogers account, I will need to reach out to you Via PM from communityHelps.

Please keep an eye on your inbox for my message. 

 

Regards, 

 

RogersAliciaG

 

I'm Here A Lot
Posts: 5

Re: RAPTV Home Edition for pad crashes in iOS9

Sorry AliciaG, was not at my computer to respond to the time sensitive message.

 

Cannot use any device iPhone iPad iMac or RogersonDemand site to utilize Home Edition functions

 

Waiting for updates??

 

Thanks,

Marc Charbonneau

Moderator
Moderator
Posts: 1,534

Re: RAPTV Home Edition for pad crashes in iOS9

 

Hello, @marccram

 

Please message CommunityHelps when you are online, we will gladly send out the secure form again, thank you.

 

Cheers,

RogersMoin

I've Been Here Awhile
Posts: 2

Re: RAPTV Home Edition for pad crashes in iOS9

My Rogers anyplace tv app crashes as well. It's very frustrating. Has anyone come up with a solution for the crashing?  Reloading hasn't worked, as mentioned in the other post. Power cycling does not make a difference. 

I've Been Here Awhile
Posts: 2

Re: RAPTV Home Edition for pad crashes in iOS9

Same exact behaviour - iPad Air, ios9, blanks out on any screen touch

Retired Moderator RogersArthur
Retired Moderator
Posts: 385

Re: RAPTV Home Edition for pad crashes in iOS9

Hi @Mabyrne and @Pgcairo,

 

Thank you for your post and Welcome to the Community Forums!

 

I can imagine how frustrating it must be for you and wish I could provide you with a workaround to the crashing. We have escalated this issue and are awaiting a response from the escalation team. Once an appropriate fix is in place we will promptly post the information here on the Community Forums.

 


Thank you for your patience, it's much appreciate,
RogersArthur

I've Been Here Awhile
Posts: 2

Re: RAPTV Home Edition for pad crashes in iOS9

Sep 30 has come and gone... Still no fix.
I Plan to Stick Around
Posts: 20

Re: RAPTV Home Edition for pad crashes in iOS9

Still no word on the progress of escalation, however as has been mentioned in this thread, the iPhone app still works, and you can also access your PVR programming from a desktop browser by going to www.rogersondemand.com

 

Until we get word otherwise, we wait...