RAPTV Home Edition for pad crashes in iOS9

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I Plan to Stick Around
Posts: 20

RAPTV Home Edition for pad crashes in iOS9

Since upgrading to iOS 9'my app crashes every time I try to use it. 

 

I have deleted the the app and reinstalled with the same results. 

 

App starts and and logs in then returns tv listings. If I tap on any element of the UI to try to use beyond that it crashes. 

 

Anyone else seeing this behaviour?

 

***Edited Labels***

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Retired Moderator RogersArthur
Retired Moderator
Posts: 385

Re: RAPTV Home Edition for pad crashes in iOS9

Hi @mvannie,

 

 

Thank you for your post and Welcome to the Community Forums! Smiley Happy

 
I can imagine how frustrating it must be to have a recent iOS upgrade disrupt the use of the Rogers Anyplace TV Home Edition app. Have you tried power cycling the iPad?

 


RogersArthur

I Plan to Stick Around
Posts: 20

Re: RAPTV Home Edition for pad crashes in iOS9

I have tried all your suggestions except the backup and restore. 

 

Seems a a little extreme for an app issue but I will try it when I have time. 

I Plan to Stick Around
Posts: 20

Re: RAPTV Home Edition for pad crashes in iOS9

I have now tried all suggestions and have the exact same results.

Retired Moderator RogersAliciaG
Retired Moderator
Posts: 235

Re: RAPTV Home Edition for pad crashes in iOS9

Hi @mvannie

 

Thank you for doing this testing. 

I am going to take this away and see if I can get some answers.  

To get some more information  from you I am going to reach out to you via @CommunityHelps PM. 

 

Regards, 

RogersAliciaG

Resident Expert
Resident Expert
Posts: 13,946

Re: RAPTV Home Edition for pad crashes in iOS9

Perhaps you can post which model of phone you have as well??

Updated my iphone 6 to iOS9 last night.

RAPTV Home does appear to work for me.
I am able to log in.
I am able to go to the PVR page, and view the recording list there. 

I am able to select a channel and it bring ups the details, etc for that program.



I Plan to Stick Around
Posts: 20

Re: RAPTV Home Edition for pad crashes in iOS9

Sorry, i thought I had that im my message title but autocorrect got the better of me 😉

 

It is not on my phone but my ipad mini.  The app works on my phone works.

 

Marc

Resident Expert
Resident Expert
Posts: 13,946

Re: RAPTV Home Edition for pad crashes in iOS9

Thats good to know.
So it may be ipad.. or specific age of ipad & ios9 & the app?

Which mini exactly is it? Just so they can pass the correct info along 🙂



I Plan to Stick Around
Posts: 20

Re: RAPTV Home Edition for pad crashes in iOS9

iPad Mini Retina (iPad Mini 2)

 

As of now, I have tried deleting the app and reinstalling, resetting the ipad, and finally a factory reset on the ipad.

 

All result in the same behavior.

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I Plan to Stick Around
Posts: 8

Re: RAPTV Home Edition for pad crashes in iOS9

The ipad app has been broken ever since the ios 9 betas. Rogers needs to do an app update to fix it. There is a workaround to watch live tv without crashing just don't press on the show in the guide, choose the channels separately.