RAPTV Home Edition for pad crashes in iOS9

[mvannie]

Since upgrading to iOS 9'my app crashes every time I try to use it. 

I have deleted the the app and reinstalled with the same results. 

App starts and and logs in then returns tv listings. If I tap on any element of the UI to try to use beyond that it crashes. 

Anyone else seeing this behaviour?

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[RogersArthur]

Hi @mvannie,

Thank you for your post and Welcome to the Community Forums!

 
I can imagine how frustrating it must be to have a recent iOS upgrade disrupt the use of the Rogers Anyplace TV Home Edition app. Have you tried power cycling the iPad?

RogersArthur

[mvannie]

I have tried all your suggestions except the backup and restore. 

Seems a a little extreme for an app issue but I will try it when I have time. 

[mvannie]

I have now tried all suggestions and have the exact same results.

[RogersAliciaG]

Hi @mvannie

Thank you for doing this testing. 

I am going to take this away and see if I can get some answers.  

To get some more information  from you I am going to reach out to you via @CommunityHelps PM. 

Regards, 

RogersAliciaG

[Gdkitty]

Perhaps you can post which model of phone you have as well??

Updated my iphone 6 to iOS9 last night.

RAPTV Home does appear to work for me.
I am able to log in.
I am able to go to the PVR page, and view the recording list there. 

I am able to select a channel and it bring ups the details, etc for that program.

[mvannie]

Sorry, i thought I had that im my message title but autocorrect got the better of me

It is not on my phone but my ipad mini.  The app works on my phone works.

Marc

[Gdkitty]

Thats good to know.
So it may be ipad.. or specific age of ipad & ios9 & the app?

Which mini exactly is it? Just so they can pass the correct info along

[mvannie]

iPad Mini Retina (iPad Mini 2)

As of now, I have tried deleting the app and reinstalling, resetting the ipad, and finally a factory reset on the ipad.

All result in the same behavior.

[Shawnieboy]

The ipad app has been broken ever since the ios 9 betas. Rogers needs to do an app update to fix it. There is a workaround to watch live tv without crashing just don't press on the show in the guide, choose the channels separately.