09-16-2015
07:33 PM
- last edited on
09-16-2015
09:14 PM
by
RogersHassam
Since upgrading to iOS 9'my app crashes every time I try to use it.
I have deleted the the app and reinstalled with the same results.
App starts and and logs in then returns tv listings. If I tap on any element of the UI to try to use beyond that it crashes.
Anyone else seeing this behaviour?
***Edited Labels***
Solved! Solved! Go to Solution.
02-02-2016 09:34 AM
Hey everyone,
Updates have been approved and are availble via iTunes app store.
See the below links for your respective app.
Anyplace TV Home Mobile 2.4.1: https://itunes.apple.com/ca/app/rogers-anyplace-tv-home-edition/id422672671
Anyplace TV Home Tablet (ON) 3.2.0: https://itunes.apple.com/ca/app/raptv-home-edition-tablet-on/id482996471
Rogers Live TV Tablet (ATL) 101.6.0: https://itunes.apple.com/ca/app/rogers-live-tv-tablet-at/id666406973
09-16-2015
09:09 PM
- last edited on
09-23-2015
12:44 PM
by
RogersAsif
Hi @mvannie,
Thank you for your post and Welcome to the Community Forums!
I can imagine how frustrating it must be to have a recent iOS upgrade disrupt the use of the Rogers Anyplace TV Home Edition app. Have you tried power cycling the iPad?
RogersArthur
09-16-2015 09:55 PM
I have tried all your suggestions except the backup and restore.
Seems a a little extreme for an app issue but I will try it when I have time.
09-17-2015 10:30 AM
I have now tried all suggestions and have the exact same results.
09-17-2015 12:09 PM - edited 09-17-2015 12:12 PM
Hi @mvannie
Thank you for doing this testing.
I am going to take this away and see if I can get some answers.
To get some more information from you I am going to reach out to you via @CommunityHelps PM.
Regards,
RogersAliciaG
09-17-2015 12:34 PM
Perhaps you can post which model of phone you have as well??
Updated my iphone 6 to iOS9 last night.
RAPTV Home does appear to work for me.
I am able to log in.
I am able to go to the PVR page, and view the recording list there.
I am able to select a channel and it bring ups the details, etc for that program.
09-17-2015 12:40 PM
Sorry, i thought I had that im my message title but autocorrect got the better of me 😉
It is not on my phone but my ipad mini. The app works on my phone works.
Marc
09-17-2015 12:44 PM
09-17-2015 01:49 PM - edited 09-17-2015 01:51 PM
iPad Mini Retina (iPad Mini 2)
As of now, I have tried deleting the app and reinstalling, resetting the ipad, and finally a factory reset on the ipad.
All result in the same behavior.
09-17-2015 02:49 PM
The ipad app has been broken ever since the ios 9 betas. Rogers needs to do an app update to fix it. There is a workaround to watch live tv without crashing just don't press on the show in the guide, choose the channels separately.