2 days ago, the new internet was installed by rogers technician, but there is no connectivity. Then, I contacted with the rogers support team. They defined as provisioning error and created a ticket for the "real tech guys" to resolve the problem. She said it would be resolved in 24-48 hours. However, until now, it has been about 57 hours. Does anyone know how long rogers actually needs to resolve the problem like this? You know, for current time, it suffers from without internet.
4-5 Days!!!!! It definitely is an extremely horrible nightmare for me! Ok, I will do something unethical. Playing the computer in the uoft library in the final exam period. For me, I have finished all the exams.
Thank you for sharing the information!
It has been over a month and there seems to be a problem with my account, now because of account provisioning issue. I have NO INTERNET, NO CABLE AND NO HOME MONITORING ISSUE. They told me to wait for another 24 - 48 hours in order to resolve the issue. This is VERY FRUSTRATING, i should have not move from my original provider. The cable line is still not buried underground.
Welcome to Rogers Community Forums!
I appreciate your patience; it certainly should not take that long to provision your service. We are happy to investigate the issue and escalate as required. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
We look forward to seeing the provisioning completed at the earliest!