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Programming issues incorrect guide

shootthepuck_78
I Plan to Stick Around

Ongoing long term problems that Rogers will not address or fix. Several times over the months I plan family events usually around major sports events. I find them in the guide and begin to make plans for the events. I.E., today was the Breeders Cup horse racing. It was listed on TSN2 channel 98 and 407 for 3:30 Pm on both channels. We all got around the TV and it was not on either channel, instead it was Nascar. This has happened at least 5 other times in the last couple months. They have no answer or way to correct it as a matter of a fact they don't even suggest its out of the ordinary and are quite casual about it. They tell me to go online and research who the programming is coming through as they don't get paid to do that! Are you KIDDING? I have spent hours on the phone with several reps and managers and was actually told by a manager in confidence and he said, "if I was you I would cancel my service" as it wasn't going to change!!!! YIKES. Forget even trying to deal with the CRTC as they are in the back pocket of Rogers and Bell. Its the old story of GREED and imbalance of the treatment of Canadian people. Another clear case of a society that conforms and does nothing for their rights. Rogers should be disgraced and accountable. Pay and over pay these big companies while they rob us in plain site and we have no voice. I am certain there are many if not thousands of customers that have similar issues daily. When I call in they say its an isolated occurrence. LOL I suppose that s what they are trained to say right???? I feel sick!!!! Who cares right??????

 

 

***Edited labels***

36 REPLIES 36

Re: Programming issues incorrect guide

OLDYELLR
I'm a Senior Advisor

@Gdkitty wrote:

 

MOSTLY that i have seen programming errors like this, tends to often revolve around sports, oddly enough... never seems to be for the normal TV shows, etc.


That's because sports is so unpredictable, especially the North American variety, where a nominally 1-hour football game can last 4 hours because of time-outs, etc. Hockey playoff series can go 4 to 7 games and so on. Auto races can drag out for hours or get rescheduled due to weather.

 

As for networks switching events to another channel, maybe at some point the NB3 software will be able to search the Guide and even figure that one out.


Rogers PayGo. Location: S-W Ontario

Re: Programming issues incorrect guide

Teo4
I Plan to Stick Around

PBS or WNED here in Toronto is our main station. Everything from the British mysteries to BBC World News, Opera broadcasts and wellness shows.

 

For some reason the listings in the PVR seem really whacky lately! I was so lucky, thought I was recording "Last of the Summer Wine" a silly comedy show but at least I got the first 1/2 hour of Julie Andrews and the Vienna New Years show! 🙂

 

I thought I had recorded Father Brown, a great mystery, but instead, luckily, we caught the latest Miss Fisher Mysteries and so enjoyed it!

 

Why are the listings in the PVR so wrong for PBS lately? Any ideas? Suggestions?

 

Thanks googols in advance!

Re: Programming issues incorrect guide

 

Good Evening @Teo4,

 

As @Gdkitty mentioned on page one of this thread, unfortunately we do not provide the content descriptions for our guide. 

 

Although we do our best to ensure the information is up to date and accurate, there may be times when the broadcaster decides to do a last minute change that we are not notified of.

 

We apologize for any confusion this may cause and will certainly forward your feedback to the appropriate party.

 

@RogersGabrielle

Re: Programming issues incorrect guide

Teo4
I Plan to Stick Around

http://www.local.ca/on/toronto/tv/

 

Then I'll choose Rogers Toronto Digital and see the TV listings there.

 

Thanks so much Gabby! OK Gabrielle (I like the name!).

 

Then I can see if they're just sending Rogers bad data or everyone! He he..

 

Thanks googols!

 

Teo

😉

Spoiler
 

Re: Programming issues incorrect guide

OLDYELLR
I'm a Senior Advisor

@Teo4 wrote:

http://www.local.ca/on/toronto/tv/

 



Spoiler
 

That gives the same wrong channel listings the Rogers site does.


Rogers PayGo. Location: S-W Ontario

Re: Programming issues incorrect guide

Honor
I've Been Here Awhile

Can you tell me who posts the information for the TV listings on the menu?  Many - and I mean many - times I have either gone to a channel to watch a specific programme listed, or indeed taped a specific programme, only to find that was not the programme at all and was something entirely different! For example the Australian programme 'A Place To Call Home' is listed as a place for buying a house....it is an Australian soap!!!  Get with it Rogers as this is getting very frustrating.

Re: Programming issues incorrect guide

OLDYELLR
I'm a Senior Advisor

@Honor This subject has been brought up for years. We don't know which service Rogers uses, but it's obvious there are better ones. Zap2it Guide on the web, for instance, gives series and episode numbers, which Rogers lacks. But even Zap2it can be wrong. However, sometimes the errors come from the originating network and there's nothing Rogers or the service can do about it.


Rogers PayGo. Location: S-W Ontario

Re: Programming issues incorrect guide

Honor
I've Been Here Awhile

I cannot believe that BBC - the orinating network of A Place To Call Home - would make that error. Can Rogers not change anything on their listings in this wonder age of technology??

Re: Programming issues incorrect guide

I see things that are clearly wrong in the program guide. Is there a way to get it to update? I'm trying to record the Bahrain Grand Prix and it doesn't show up, though TSN's site clearly lists the schedule. 

Re: Programming issues incorrect guide

57
Resident Expert
Resident Expert

@leichtroom wrote:

I see things that are clearly wrong in the program guide. Is there a way to get it to update? I'm trying to record the Bahrain Grand Prix and it doesn't show up, though TSN's site clearly lists the schedule. 


F1 Bahrain is not until April 1-3, Rogers only has a 7 day guide.

 

http://www.tsn.ca/2016-formula-one-racing-on-tsn-1.431562



Re: Programming issues incorrect guide

theClubHopper
I'm a Reliable Contributor

There's been sign-in issues here on the forums recently and right now is the first time I've been able to sign-in, but I'd been wanting to post since last Sunday:

 

Once again, because of incorrect Guide data, I missed a Formula 1 race - this time, the European Grand Prix, from Baku Azerbaijan. Did anyone else miss it for the same reason?

 

As Series Recordings don't work for F1 broadcasts because of the way they're titled (in format: "SPORT NAME: Event Name", instead of Event Name being in the Description), last Wednesday night I did a Guide Search for "Formula One" and found the weekend's practice, qualifying and race broadcasts, as well as a few other items like Pre-Qualifying, Post-Qualifying, Pit Lane Live(Pre-race), Drivers' Parade and Post-Race. I went into whatever items were found, hit Record, then Exit to go back to the Results, then Down, then in to the next one, and so on. I was ready for a weekend of racing!

 

- On Friday evening, I watched Friday's Practice-2, which had recorded as intended.

- On Saturday evening, I watched Saturday's recorded Pre-Qualifying and Qualifying and Post-Qualifying.

- On Sunday evening, I watched Sunday's Pit Lane Live and Drivers' Parade. And then I clicked OK on the remote to watch the race. Instead of F1 racing, I saw TSN SportsCentre. I fast-forwarded. Yep, all 2 hours of it was SportsCentre, on re-runs. Smiley Mad

 

Thankfully, Rogers puts the races on VOD a few days after the event, so although I am not happy about what happened, I could certainly be less happy. But that does not mean no action is required.

 

Anyhow, having FFW'd to the end of what wasn't the race, I deleted it. As I did so, I noticed across the top of the screen the words "Australian Grand Prix". Weird, the Australian race was held in March! So for this week's race broadcast, it was wrong program/wrong channel, and wrong title.

 

And I don't believe I was mistaken about the "Australian" thing in the title, either, because I still have on my box (from this past weekend) a title: "Formula One Racing Post Race: Australian Grand Prix", recorded Jun 19 2016. This is actually the Post Race for the European Grand Prix - so it's right program, wrong title.

 

Photo of my tv screen, showing the wrong title for the European Grand Prix Post Race broadcast:

F1GP_EuropeanGP_Title_Says_Australian.jpg

 

Anyhow, because the stupid IPG doesn't report what channel it recorded on for one-off programs (though strangely it does for Series Recordings), I can't tell which of the 5 TSN channels it recorded on. Had ch# data been present, I would have know what channel my unwanted SportsCentre recording had been on, so I could have (after the fact) checked against the schedule on TSN.ca.

 

I do know that the (pre-race) Pit Lane Live and Parade broadcasts aren't typically shown on one channel with the race uniquely on another -- one of the TSNs will show everything --  and I also know that the race(only) is sometimes aired live on more than 1 (TSN) channel.

 

You'd think that all my Search Results for race-day broadcasts should have been on the same channel #, but that's not necessarily the case. When a specific 'episode' title is found by the Guide in multiple timeslots or on multiple channels, Search ONLY offers ONE option, the lowest channel # at the earlier time. This is a major flaw in NAVIGATR,  and not exclusively an issue relating to sporting events - it affects lots of programming, in particular 'time-shifted' broadcasts such as news and prime-time programming.

 

So in summary, this goof-up has once again exposed a number of serious Guide Data and NAVIGATR issues that need to be addressed. How old is this thread now?

 

Re: Programming issues incorrect guide

OLDYELLR
I'm a Senior Advisor

I've never had any problem recording the Formula 1 races, the hardest part is finding which TSN channel. Using the search function I search for "FORMULA". But I'm only interested in the Qualifying and Race. I don't have enough time to watch the pre-race and post-race stuff.  I also find it faster and easier to set my recordings using the RAPTV web app.  But thanks for mentioning ROD. I never knew it was available there, just awkward to find. You have to go to Sports & UFC > TSN > Formula One. Searching for "FORMULA" won't find it because the title is the date, like "2016.06.18 ...".

 

Mind you, I don't have Navgatr, so I'm not seeing quite what you see. But agree with not seeing channel numbers for recorded programs, only for scheduled ones is a nuisance, as is guessing which TSN channel to look for.


Rogers PayGo. Location: S-W Ontario

Re: Programming issues incorrect guide

@theClubHopper

 

For Baku the coverage was different than normal:

 

Practice on TSN1 instead of TSN2 Friday
Qualifying on TSN1 only
Race & the full Sky's coverage on TSN5

 

Usually Practice is on TSN2 and race coverage (along with Pre/Post programming) on TSN5

 

If you wish to follow F1 discussions, check out the following:

 

http://www.digitalhome.ca/forum/160-whats-sports/253034-official-2016-f1-discussion-thread-see-post-...

 

Lately I've been waiting a few days before scheduling my recordings because they have been changing around. Even after waiting until say Wednesday, I always check again the day before via "AnyPlace" because any "last minute" deviations will show up there.



Re: Programming issues incorrect guide

duffo1
I've Been Here Awhile

North Carolina basketball game on schedule at 6:00 PM on Channel 440. Starting time of game has been moved up to 4:00 PM. I hope this change will be noted in the programming schedule so I won't miss this game.

Re: Programming issues incorrect guide

Cando
I've Been Around

Just wanted to see if anyone else has noticed the programming errors in the guide - mistakes in the show titles/descriptions/"new" labels etc. mean that my scheduled shows are not taping!

 

Here are two recent examples:

 

"The Daily Show" versus "The Daily Show with Trevor Noah": even if I set it to record the same time slot on any day of the week, changing the title of the show means it is not recognized and so not recorded.

 

"@midnight" versus "Midnight": same problem, and it is also incorrectly categorized as a Drama! I get that this show has been moved from its original timeslot, but that was months ago.

 

On top of this, frequently new episodes are not being labelled NEW, and so will not record (sometimes, even when I have set "all episodes" to record!).

 

I've heard that Rogers has out-sourced the guide - please look into fixing these unnecessary errors! What's the point of scheduling a weekly or daily recording if I have to check up on it nearly every day?

Re: Programming issues incorrect guide

57
Resident Expert
Resident Expert

@Cando:  I started the following thread a while back on the IPG issues:  Your issues and many more are discussed there.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/thread-...

 

The "new" modifier works for some programming and doesn't work for others.  Based on experience I have some of my recordings set for "new" (either because they usually work, or because I don't care if I miss one, or if I know it will air again later that week and I can catch it then).  However, for many of my recordings I do not use the "new" modifier because it is often incorrect and set it for "All Episodes".

 

The IPG has been outsourced by Rogers for a long time and the supplier was changed a few years back making some things better, some things worse.  You need to use your experience for series recordings.

 

For some recordings that are often "messed up" (due to changes in programme title, etc)  I set single recordings instead of series recordings.  It's more work, but single recordings are rarely messed up.

 

Another link below that may be useful and explain a bit about why the IPG is the mess it is:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

 



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