Program episode descriptions are a joke

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I'm a Trusted Contributor
Posts: 304

Program episode descriptions are a joke

About a year ago Rogers changed the supplier of Program Guide information to another company.

In my opinion Rogers is being ripped off by this new company who often provide either plain incorrect program episode desriptions, or resort to "generic" descriptions (especially for Talk Shows & Soaps like Coronation Street and EastEnders).

 

The generic ones are particularly annoying.  I don't need to read a description of WHO David Letterman, Jimmy Fallon, Seth Meyers or Jon Stewart are and when they took over the program or how long it has been on the air, I  want the list of guests on a particular episode.  This problem is especially annoying when sometimes the East Coast airings of some of these shows have a generic description, yet the West Coast broadcasts have a correct list of guests (or vice versa).

 

Also recently (Jan 20-24) there was a whole week of reruns of The Late Show With David Letterman, each correctly listing the guests, yet all flagged as NEW episodes (they correctly listed the guests, therefore knew it was a rerun, yet listed the show as NEW).  I NEVER use the option to record only New episodes for a series because this useless bunch can't be trusted with their episode listing information.

 

One really bad example of a totally useless/wrong episode description was Conan on Jan 1, 2015 (02:32-03:31a on Ch.12 CTVSH).  The description was:

(2011) Prof. Charles Xavier and Magneto assemble a team of superpowered mutants in order to save mankind from nuclear annihilation in this comic-book prequel, which depicts the formation of the X-Men. (Talk Shows)

 

It's about time Rogers fired this company and gave the contract for Program Guide information to an outfit that knows what they're doing.  (Or maybe the problem is Rogers DID fire a previous external supplier and took this in house - and they are responsible fo these lousy episode descriptions now).

 

 

PS - I find it very interesting that this forum software has been programmed to remove certain words.

It must have been used so often to describe the RTN programmers or Guide Information Provider (or Rogers themselves) that this was deemed necessary.  Now if they could only put as much effort into fixing all the PVR related software programming issues we might be a happier bunch of customers.

 

 

 

***Edited labels***

 

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Social Media Specialist
Social Media Specialist
Posts: 80

Re: Program episode descriptions are a joke

Hey neilpalmer400!

 

Really do appreciate this feedback.  For what it's worth, the descriptions are outsourced to an external vendor.  I have passed along your feedback internally to the team who manages that relationship.

 

Thanks again, and have a great day.

 

~RogersMichaelT

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I'm a Trusted Contributor
Posts: 304

Re: Program episode descriptions are a joke

A few weeks ago I scheduled a new series of 'Yes, Prime Minister!' to record - as a Series, and it recorded the first episode on Jan 16. The second episode did NOT record on Jan 23) I see that was because the useless guide information provider Rogers uses decided to change the program title from 'Yes, Prime Minister!' to 'Yes, Prime Minister' - removing the exclamation mark '!' so the title didn't match the subsequent episodes. In the past they've broken other Series recordings by changing program titles back and forth, for example:

'The Daily Show' to 'The Daily Show With Jon Stewart'

'The Colbert Report' to 'Colbert Report'

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I'm a Reliable Contributor
Posts: 201

Re: Program episode descriptions are a joke

Way to go Rogers and your Guide supplier!   The Kitchener Rangers Hockey Game today vs Belleville was scheduled for 2 hours??     From my experience watching Jr hockey for the last 20  years, I have NEVER seen a game under 2 hours!!

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I'm a Trusted Contributor
Posts: 676

Re: Program episode descriptions are a joke

Unfortunately you cant count on the " NEW " designation, I have noticed that a few times It will say New for one channel but not for another that is showing the same program on the same day and time. For example, Tues, night Person of Interest is a new episode. It is marked as NEW on CBS but not on CTV.
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I'm a Senior Advisor
Posts: 3,600

Re: Program episode descriptions are a joke


@jays77 wrote:
Unfortunately you cant count on the " NEW " designation, I have noticed that a few times It will say New for one channel but not for another that is showing the same program on the same day and time. For example, Tues, night Person of Interest is a new episode. It is marked as NEW on CBS but not on CTV.

Good catch! I believe I have it set to record first run on CTV and would have missed it. I usually try to set my recordings on the originating U.S. networks, not the Canadian simulcast ones for that very reason. That's how I have set 60 Minutes, except it always skips a few seconds at the beginning switching to CHCH, which is annoying.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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Resident Expert
Resident Expert
Posts: 14,170

Re: Program episode descriptions are a joke

While its obviously ROGERS responsibility to track it down in the long run as to where the break is..

I wonder WHERE its happening.

Is it just the channel info supplier just not adding it where it should?

Or is the STAION not providing that information out, on weither its new or not?



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I'm a Trusted Contributor
Posts: 304

Re: Program episode descriptions are a joke

As RogersMichaelT says above, Rogers outsource guide info to an external vendor.  I think it's past tiime they cancelled that contract and put it up for tender againn  Also a tip for Rogers - this time DON'T go with the lowest bidder.

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I'm a Senior Advisor
Posts: 3,600

Re: Program episode descriptions are a joke

The Zap2it TV guide shows Person of Interest as NEW on both CTV and CBS. Clearly Rogers is using a substandard source. Zap2it also shows season and episode numbers for all series, something else sadly lacking from Rogers.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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I'm a Trusted Contributor
Posts: 304

Re: Program episode descriptions are a joke

Another example of lousy program episode descriptions. The Top Gear Xmas Special on BBC Canada has been airing for the last few weeks. I almost missed the second part/conclusion because the episode description is EXACTLY the same for both part 1 & 2.
Come on Rogers - fire this company and hire an outfit that know what they're doing.