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Problems with Roger's new bill format

hopetindall
I Plan to Stick Around

Hello,

 

is anyone else have problems with their Roger's Bill after they made a switch to the a format which launched this month?  

 

I received a notification email that my bill was ready, so I signed in as usual to download my bill.

 

There is no detailed usage appearing in the bill anymore. (calls, data, long-distance, etc. don't appear).

 

Support told me that "Okay, so we just changed the bill format, so it might be still going through the changes" and also " so the system is still trying to update, so I would suggest you try again in a few days."

 

Bill contains BAN Summary, notices/contact info, Shared Services Summary, CTN1 Summary, CTN2 Summary, Blank page. Bill just has no detailed usage pages on it like it usually does.

 

Since the rest of the bill is complete. I'm skeptical that just checking again is magically going to have a correct pdf. I hope Rogers fix this and send out a notification.

 

Anyone else having this same problem?

 

thanks,

PHT

 

 

**Edited Labels***

208 REPLIES 208

Re: Problems with Roger's new bill

BS
I'm a Senior Advisor

Which print feature are we talking about - on a mobile device, or PC, or a particuar browser - I can print bill on my PC on all browsers now, but can't do it on mobile browsers or the myaccount app.

 

One of the challenges I am finding following this issue right now is that we have a lot of issues going on ;

 

* removal of e-post and implications for user is really not fully clear. Do you get a mailed bill, does it go online, what if you don't even have internet (yes there are some out there who have just cable and get the other services elsewhere or just don't want or need Internet). This includes the natural frustration and other feelings of dealing with change, as well as loosing important convenient features - loss of seven years storage access, loss of ability to have the bill alongside all your bills, and your banking information, all in one place and other important features for people, not commented on in the change, or maybe not even considered. 

 

* concepts of a paper bill and what is a detail - details of changes, usage, call details are all different things and meet the users needs in different ways.  We gained more access to easy view of usage, overages, understanding changes, but lost easy viewing of call details, extremely critical for our billing to our customers, CRA, or our employers, or just being able to know how much we call a certain person  to provide a way to fairly satisfy our need to balance our correspondence via phone calls with family and friends.  We all have specific purposes, and finding it in the common place in the bill has been standard and legal practice for ever.  A good complete bill has always had complete details included.

 

* on line billing - the access to the information in the browser with all of its clicks and wandering, if you can even access the page since it keeps going down as of late versus the ability to print the bill/save view  pdf on various devices

versus the online pdf version of the bill which you may save, and/or print.

 

We have confusion between the concept of being able to see our current usage and what would be on the bill by wandering through the web site, not keeping permanent copies, versus finding it all on the bill (paper, PDF, or printed from PDF).

 

The bill meets many needs in many different ways, and I don't think it was fully considered.  The response was to CRTC's demand for an easier to understand bill on usage, changes, etc, but in meeting those needs, they seem to forgot the traditional needs that were being met.  I have never had an issue with my bill, except that once in a while I had to call in to get an explanation of charges or changes on my bill - not because I didn't understand the change, but because in the month between the agreement on the phone and my understanding, the bill had something different, or it actually turns out that the charge was a "computer glitch, as I have been told is a result of the spurious charges", or dealing with sitting on the border and resulting in roaming.  The increased detail has not removed any of these calls.

 

But they are trying, just a general note though, I am not sure they really do an extensive review of the implications for a broad range of customers when a legislative, or business change is forced on them with short notice.

 

Bruce

Re: Problems with Roger's new bill format

cwrb
I Plan to Stick Around

Slight change to my previous reply.

 

The PDF file is now available via computers with Chrome browser only (on the myRogers Account Overview page).

It may be available with Microsoft IE browser but I don't use it ... nor do any Rogers web pages advise me to use it.

It is not available with Opera or Firefox, at this time (with or without pop-up blocker enabled) on computers.

It is not available via smartphones on any browser.

Rogers still does not COMMUNICATE any details on how to access their website for smartphones or computers.

If you call support, they will advise the PDF file is available via the Microsoft IE browser on computers with pop-up blocker disabled only. They do not understand that most Web users have pop-up blocker disabled and don't use IE.

 

Summary - Rogers Communication does NOT communicate any user helpful information on their website to assist in understanding how to access their website from computers or smartphones (which browsers work, pop-up blocker must be disabled, only available via computers).

 

 

In my opinion, this is very bad practice for a communications company that sells smartphones. 

 

All Community Forum users should realize the forum is for users to help each other and no support is expressed or implied from Rogers support personel.

 

Re: Problems with Roger's new bill format

daveirm
I've Been Around

My online bill doesn't have the icon to download it to a Pdf. file. How do I go about installing ons?

Re: Problems with Roger's new bill format

BS
I'm a Senior Advisor

Some people have reported that they could get the print/view pdf on firefox on a smart phone, but in my own experience, I have never been able to get other than the mobile view of MyRogers.  The mobile view and mobile app do not have the ability to print the pdf.  This has been reported many times, with some indication that it was being looked at, but it is not new.

 

 

IOthers have found that if they brought up a web view of firefox on a mobile device, they could get it, but I am using android Firefox on BB, and although I can view in web view, the MyRogers has been not coming up in full web view when I went to the billing section where the print pdf button would be.

 

In general, I agree, having to turn off popups, Rogers should provide the instruction for all popular browsers on how to allow only Rogers popups, because in general, I don't want popups, and well designed websites do not use popups, except for advertising, which is why I turn them off with an ad blocker and popup blocker.  Plus it prevents HTML attacks from rogue sites.

 

On my computer, which is a pretty large screen I will see the print pdf on the right hand side of the billing and payments section, you have to scroll down until you find the four tabbed welcome and key highlights, and under that should be the hyperlink to print the bill.

 

I have found though that depending upon the screen size, on my 17" screen, if I go to 150% zoom, it disappears.  When the site was first rolled out, you had to be on 75% to have firefox and chrome show everything.  They fixed this by adding a horizontal scroll bar in the code, so you had the whole screen available horizontally.

 

On my 14" screen, if I am at 125%, it switches into the mobile view without the print bill button available.

 

So someone along the way has removed the code to either automatically resize depending upon zoom, or to show the horizontal scroll bar when screen view exceeds physical size of browser verticallly.  Browsers no longer show a horizontal scroll by default, because most writers of web user interfaces, include either to turn on the horizontal bar, or to resize the screen view to physical screen size.  This is probably also why I can't see the full web view on my phone.  My screen is only 4 inches square - BB Q10 with keyboard.  Some larger smartphones and tablets may actually be able to show the full screen when in web view.

 

So not promising this will work, but reduce your zoom and see if that leads to being able to see the print button.  The other thing you will notice if it won't fit on the screen size and you need to try reducing the size is that the 4 highlight boxes with tabs will turn into four separate boxes that you scroll down to see.

 

I am guessing that when they did some code changes again lately, they goofed and lost the ability to deal with large zoomed browsers.  At least that is the case on my computers I have handy.

 

Let  us know what you found out, but at a minimum, the loss of the horizontal scroll bar is an issue again.  Some of us have visual impairment, and when I am on smaller screens (wonder what happens on a surface, or 10 inch monitor), I have to zoom up to see everything and this page switches to mobile view as soon as it doesn't fit.

 

Not a new problem, they should be able to fix it easily.  It is only a couple lines of code.

 

Bruce

 

 

 

 

Re: Problems with Roger's new bill format

OLDYELLR
I'm a Senior Advisor

@BS wrote:

 In general, I agree, having to turn off popups, Rogers should provide the instruction for all popular browsers on how to allow only Rogers popups, because in general, I don't want popups, and well designed websites do not use popups, except for advertising, which is why I turn them off with an ad blocker and popup blocker.  Plus it prevents HTML attacks from rogue sites.


Why should we even have to do anything special? In this day and age of everything being made user friendly so anybody who can pay for Internet access can get anytthing they want, why do people have to become tech gurus and jump through hoops, deleting cookies, browser history, etc? I don't have to do anything like that to access my online banking sites and would be outraged if I did. Come on, Rogers, this is 2015, not 1985.


Rogers PayGo. Location: S-W Ontario

Re: Problems with Roger's new bill format

BS
I'm a Senior Advisor

I was able to produce the missing print icon on all browsers by pushing the zoom, depending upon size of monitor, 17 inch to 150, and 14 inch to 120%.  It then flips to like you see on a mobile browser.

 

Same problem as back in the start of this site when you had to put the firefox and chrome on 75%, they in a few weeks, added the code to display horizontal scroll bar, rather than shrink to screen size, it solved the problem.

 

In their ongoing effort to improve th site, guess someone disabled the code to display horizontal scroll when site is wider than the current view.  It was there, guess someone commented it out, took it out, or put something in that took it away.

 

I have had tech support open a ticket.

 

The one suggestion was that I take it to 100% or lower, and it is recommended that it be viewed at those levels.

 

I pointed out that was an unacceptable solution and in violation of standards of  The Accessibility for Ontarians with Disabilities Act in terms of accommodating the visually impaired.  She is passing up to the team, and I hope it is made a priority, since I am visually impaired.  Can use my 17 inch screen at 125% and I will be ok, just don't go to 150%.  Screen resolution and screen size will impact this issue of how the page is displayed on the screen.

 

I pointed out that testing protocols should include testing on different resolution and screen sizes and zoom levels, and that this is the second time they have missed this one, so I suggested that it is not part of the testing protocol since it has happened twice now.

 

I also directed her to give the team my notes where I direct them to their troubleshooting and developmental and coding notes for July and August, and now probably somewhere around October and they should be able to find the solution fairly quickly.

 

Ticket opened.

 

Bruce

 

Re: Problems with Roger's new bill format

barndoor
I'm a Trusted Contributor

OLDYELLR wrote:

BS wrote:

 In general, I agree, having to turn off popups, Rogers should provide the instruction for all popular browsers on how to allow only Rogers popups, because in general, I don't want popups, and well designed websites do not use popups, except for advertising, which is why I turn them off with an ad blocker and popup blocker.  Plus it prevents HTML attacks from rogue sites.


Why should we even have to do anything special? In this day and age of everything being made user friendly so anybody who can pay for Internet access can get anytthing they want, why do people have to become tech gurus and jump through hoops, deleting cookies, browser history, etc? I don't have to do anything like that to access my online banking sites and would be outraged if I did. Come on, Rogers, this is 2015, not 1985.


Amen to that !!!! ....  

 

 

Re: Problems with Roger's new bill format

BS
I'm a Senior Advisor

@lensman It was fixed, I just noticed the other day that we were back with the zooming issue again because my eyes were bugging me and I zoomed up and found that I was now seeing what others were reporting about the missing print button.

 

Guess someone "unfixed it".  Happens when you are constantly changing up a web interface, section by section. As the expert in charge of all this stuff, they started with top level use items and still are working to add other items in and make the pages more efficient.

 

Which they have in terms of viewing older bills - rather than having two sections, they just put an "older bills" in the view bills drop screen which then takes you back to the old coded screens.  So having done this stuff before, you begin to get a bit of a dog's breakfast of new code, old code, well designed code, interacting with older obsolete code, commenting out a relevant code during testing and forgetting to take the comment out.

 

I am currently scanning the coding on the user interface, and it is currently on build 7, and the user client was dated Dec 8th, 2015, so my guess given timing, that is when the scroll bar disappeared.

 

They can find it easily, if they keep their build notes and change notes,

 

Just found the coding error:

 

<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no" name="viewport"/>

 

If I remember my coding, they have scaled the view to 1 to width - device width, and maximum scale of 1 and not user scalable.  This would make it adjust in size depending upon the size of the device width, which seems logical to make it scalable across many different devices, as they said they were working on, but it removes the ability for the view to scale to meet the needs of a zoomed screen, thereby, what you will get is the screen will become squeezed to fit the device width, moving the element layouts all over the place.

 

Thank you Rogers programmers and project leaders.  Someone drove an objective to provide a common experinece against all types of devices and device widths, and admirable goal, but there is a limit to this when either the screen width becomes too small to display everything at a reasonable level, which will then lead to the user zooming, and rather than just letting the size of text and elements being made bigger, with the ability to scroll the width, things go weird.

 

So one objective interfered with the real life experience of users who may need to zoom due to visual accuity, or they just want to see a bigger view, say on small print legal items.

 

If you go up on zoom level on this forum, you will see that eventually an horizontal bar appears, and there is not movement of elements when you finally exceed the scaling size that has been programmed in.

 

I had notice that the whole display size on my 17 inch screen was fitting nicely, but on my 14 inch, it seemed very crowded, almost off the edges, but still all elements were accessible.

 

So yes, fixed before, a new objective was met to made it common across devices and browsers, but the reality of zoom level, once again got missed, same as it was when first implemented.

 

Looking forward to seeing how long this fix takes.

 

 

Bruce

Re: Problems with Roger's new bill format

OLDYELLR
I'm a Senior Advisor

There is definitely something lacking in the display coding. It works fine on my laptop with a 1280 x 800 screen at 100%, but on my desktop with a 1024 x 768 screen there is no way I can get the Rogers site or forum to fit without scrolling, no matter what resolution I change it to either. Works fine with just about every other site on the Internet, except Rogers.


Rogers PayGo. Location: S-W Ontario

Re: Problems with Roger's new bill format

BS
I'm a Senior Advisor

Thanks @OLDYELLR for validating that for me - I  have an open ticket on this one, not that I have any confidence in tickets anymore.

 

I wonder if Rogers and their very senior staff realize that at the moment any effort they made to improve the customer experience such as training their staff better, trying to improve some products, is getting eaten away, one bite at a time as we live with all of these issues.

 

Or wonder if they even care.  I begin to wonder.

 

By the way, I read a reivew of the current CEO, he came from England originally and he was absolutely anti-paper - he had a clear desk policy, at the end of the day, if employees had paper in the desk, it went into the garbage.

 

I think this attitude has moved its way into the whole corporate culture, but their efforts at making a viable paperless solution has been less than steller.

 

Interestingly, the original code in some areas of the Rogers pages go back to 2007, and found no references of changes, until 2014.

 

It is actually farily well documented, and you can see where they are building in changes, as well as see the miss mash of references to IE11, the code that tells you what browsers don't work, references to EDGE, and Chrome coding as well, and HTML5, with some lingering HTML4 kicking around in there.

 

For those interested, just right click on the page, and inspect or view source - you will see all the code.  You can't break anything.  You can also inspect an element like the print button and see how that code is referencing external database sources to build your bill and services.

 

Hey, I may not know how to code anymore, but coding has not really changed that much, just has become too much graphical click and drag to drop modules and elements in leading to many programmers not fully understanding how the code functions and interacts.  I can still spot a really good programmer, they are still writing in raw text or HTML, and occasionally using a click and drag routine, just to refresh themselves, then strip it out and redo it so they relearn it.

 

Yes, definitely coding objectives are at cross objectives at the moment, and they have certainly forgotten the user experience in that they do change font sizes, they zoom up and down, and it is admirable to try to uniformly code it so that it is the same experience across all devices and screen sizes, keyboard, versus mouse, versus touch screen, etc, but one can never forget that for some people, a uniform experience is not going to accommodate the person's needs for working in a different manner. It is not a concept they don't know - if I order bills, I get large print because of my visual acuity issues, so somewhere in their experience, they did go along with the whole idea of making things accessable for hearing and visually impaired people.

 

Like I said, this is not a tough one to deal with to deal with the zoom issue, but it may interfere with the common experience across all devices.  That has always been a tough one to do.  Typically, if you want to do that, you write code to adjust based upon the detection of the browser, device, and browser resolution.

 

Thanks for you input,  Bruce

Re: Problems with Roger's new bill format

cwrb
I Plan to Stick Around
Let's be clear why myRogers is in very poor shape. Mgmt has decided to de-empathize customer support on their website.
If they wanted to minimize cost and still support their customers, they would provide full support for one browser and outline to the users how best to access the things outlined on the site.

Re: Problems with Roger's new bill format

BS
I'm a Senior Advisor

Yes, I would agree with you on supporting only one browser, but the reality is that multiple browsers have been used for years now and is a reality of the industry.  Within a corporate setting, it is much easier to standardize everything onto one browser. I agree they have deemphasized support on the site, but I would also suggest that they have taken on a huge overall - if you see the quarterly reports, they talk a lot about a simplified, easier to work with bill and services page (MYROGERS), with a uniform experience on all devices, which is also a huge task in itself, which very few organizations, other than banks have taken on and they  have been very careful and slow about doing that - consider online banking and online banking apps. I have one from a major bank that is extremely intuitive, even works on Blackberry 10 native, as well as Android and Apple, Mac, and Microsoft phones.

 

The only issues currently with the websites is not really the browsers, other than their need to move to current protocols, such as HTML5 which is compatable across all broswers pretty seemlessly.  

 

Your last point is dead on - they need to make the sites easy to use, reliable with simple visual tutorials and videos to show how to work with the various functions on the site, since they have also placed a huge load on the site itself to attempt to turn it into a self serve location where they can advertise, sell devices, online, check your services, usage, billing, payments, profile information.  All doable, and was generally stable up until they decided to make the major change in so many different areas, such as single sign in to the multiple services, including the forums, dealing with changing standards and protocols which would have to be done anyway.

 

Once you design a web interface in HTML5, in general, the look and feel of the workings of the site will be identical, as the browser is just the shell that the user interface and network connection is operating in.  That is why we see most of the site moving to HTML 5.  The challenge I believe is that they have taken on a huge project, which involves multiple outside apps and internal dabase interfaces, and they have misjudged the amount or resources, and time to do it successfully and seamlessly for the customer.

 

As an example, when my bank changed over their on line banking interface, there was a good tutorial on using the whole thing, highlighting what had changed and how to work with it, advance notice of the changes before the implementation, a weekend of down time while they successfully rolled it out with lots of notice, and only one minor changes was requested by users (a filter for 30 days that had been on the previous bill - they initially felt it was unessary, but about two weeks in, enough feedback was received that it was wanted and they put it back - it is their next build). They rolled it out in sections so it was easy to rollback if necessary, and had a highlevel of online and phone support available during the rollout and for about a month afterwards.  Staff dedicated just to this change over, nothing else.

 

Their introduction of phone apps was also pretty seamless and was highly successful, and they are currently about to rollout another change, 2 years after the past one, that brings them in line with new HTML5 standards and security standards, and while they are at it, they made some changes on layout and access with advice from a user group - the layout out lives up to the claim of less clicks and cleaner layout, and simplifying it to keeping most relevant single services on each linked page.  I was just looking at the site and they are currently doing the changess, and three implementations have gone into place already, and there is a very specific timeline on each change and how it will impact access to different parts of the site. You know exactly what your downtime is going to be and they have done an an amazing job of sticking to it, which means they have done a solid test bed test before they tried going live.

 

This is the coordination and care that I just don't see in this major Rogers implementation.

 

 

As a final example, online access sites have been successfully applied that I have experienced with Canada Student Loans services, Services Canada, library accesses, and the list goes on.  Never have I observed this much difficulty in getting changes implemented, both as a leader in large IT integration and user access projects, and as a consumer.

 

So I agree with everything you have said about this implementation, about resources, and education and guides, but I disagree with the issue of browsers - that is just a matter of them not staying up with current standards, some of which are over a decade out of use (eg. SSL certificate access to the voice mail online for home phone, and the Netscape NPAPI standards that have been known for over two years, and were actually reported the first time on this forum very early this year).  There is absolutely no reason why their interfaces shouldn't run the same on all current browsers. It is just the way menus, and layout of the browser tools differ, not the interface, when programmed properly using current standards.

 

The only reason they keep pushing over to certain browsers and zoom sizes is just poor design and engineering to current standards.  Standards on phones is a different story though, it is a bigger challenge, but not really since most comapnies only provide apple and android apps, and Blackberry and Microsoft are moving to supporting either android or apple, or both.  That one will take more time to stabalize.

 

The big changes in browsers these days, is things like being able to write and put notes on a web view and save it for others to see, allowing for collaboration, changing the view to a reader view, like we would see on a KOBO with text only and a cleaner look with all ads removed, they are all using tabs now, and the process of bookmarking frequent pages on the home page.  But the apps we pull from the web sites, are pretty much identical no matter what browser you are on.  

 

The browser companies have moved to competing on security, speed, use of tabs, implementation of voice control, lists of pages, and dropping all legacy standards - microsoft is the only company to maintain the legacy standards in place, on IE 11 only, and they just dropped all support for previous IE, which means that Vista is also basically dead too because they can only use IE8 as its highest browser. Microsoft actually has a lot of default restrictions on protocols, pop-ups and so forth which the Rogers site requires, but IE has chosen to give us the choice of taking the security risks involved in turning these off.  With Edge, they have removed the suppport for legacy standards, and are consistent with all standards for add-ons, extensions, application interfaces, based on HTML5 and other HTML5 consistent Java and also sandboxing the browser from the OS so that trojans, viruses and hacks imbedded in the code or site, cannot access the operating system or root.

 

I know that was long winded, but basically I am saying, 

 

"


@cwrb wrote:
Let's be clear why myRogers is in very poor shape.
Mgmt has decided to de-empathize customer support on their website. -  
"I agree totally on this, but would also say, that they don't know how to support it because they have carried out such a poor implementation.  There are two types of support on the IT side of things, the most important one is always customer support by making it very user friendly and "dummy proof", and providing well skilled support with access to step by step instructions, visuals and videos to guide the user, usually done in advance of the implementation and support for the natural bugs that show up or odd user interface that support decidees to make the change to support the user experience.  Currently, Rogers can do neither, because it doesn't have a stable implementation, so there are no answers to give to us."

 


If they wanted to minimize cost and still support their customers, they would provide full support for one browser
"my position is that this is exactly what they are doing is saving money by neglecting current standards in maintaining their apps, and web interfaces, and they end up left on the only "legacy browser that still works (imposing the choice of us taking major security risks due to old insecure protocols and code) with their refusal to stay up with recommended security programming and design practices in the field, and as a result create problems like incompatability between browsers, that need not exist, and apps that don't play friendly with all browsers, which again does not need to exist if they just stayed on top of the current standards in programming - or their suppliers are also trying to stay cheap and change things without looking to the future.
and outline to the users how best to access the things outlined on the site.

 

This last one is an absolute and is the most important missing thing, is very good up to date FAQ's available directly from the sections of the web site, not imbedded in their poorly desinged help tool with its poor search and many out of date references.  They are trying by providing visual presentations and some tutorials, but these are limited and also restricted because a lot of the support being provided right now is debugging problems, that currently do not have easy solutions. They have provided links to the forum and FAQ's in some place, but being referred to these threads, unfortunately will provide little suppport or comfort to any user struggling with their access to the desired application.

 

But definitely I have been ranty today.  I am disappearing for the weekend.  I have been here too much as of late and am getting very annoyed with the company again, and that isn't good for my health, isn't changing anything, providing no immediate solutions, and most of what I am writing has been said before.

 

We all have our own perspective on how to fix this whole mess across almost all product lines from Rogers, but the problem is that we are not seeing solutions, so support is silent, we hear nothing on tickets, the forum staff are unable to provide much support, nor are any of the staff at rogers, as there really is no answers right now.

 

Bruce

 

Re: Problems with Roger's new bill format

cwrb
I Plan to Stick Around
Just checked again with 5 android browsers. All had ad-blocking disabled.

Warning still presented on initial page indicating Internet Explorer should be used.
In other words, do not use an android device to view myRogers.

No indication ad-blocking should be disabled.

No way to download the PDF bill file.

Yet this text is still presented:
Thanks for your feedback!
We’ve made it easier for you to access information about your bill. Click on the “Save / Print this bill” link to find your usage details

None of this has to do with their programmers.

Obviously, mgmt has decided to not spend any time or money supporting their smartphone customers!

Re: Problems with Roger's new bill format

cwrb
I Plan to Stick Around

Just checked Win10 Opera and Chrome browsers:

 

1. Opera works when you press pdf bill.jpg

2. Chrome shows a msg that you cannot download the PDF, when you mouse over pdf bill.jpgbut the file does download.

 

Small point, but I am wondering if the developers are lazy or just told not to spend any time on the myRogers site.

 

From my experieince managing approx 20 web developers for about 5 years, it was difficult to ensure they didn't fix something they knew was incorrect or not professional.

Re: Problems with Roger's new bill format

efkirby
I've Been Around

I would like to be able to see & print out my L/D usage each month.  This also applies to cell phone usage.

Re: Problems with Roger's new bill format

Well cell phone usage would be the only thing you can print off anyway. Just access the .PDF version of the bill, if you can, and print it off. It should have all of your usage on that bill.

Re: Problems with Roger's new bill format

imross
I've Been Here Awhile

With the new Rogers bill design (again!), I cannot view anything on my telephone bill--not a word.  It all appears in source code.  The only way I can pick up my due date and amount is in the email sent by Rogers.  I like to view the bill in totality and then print it.  I cannot get any help on line--nobody to talk to as usual.

 

Frustrated customer.

IMR

Re: Problems with Roger's new bill format

Hi @imross

 

Welcome to the Community Forums!

 

You stated you can only see source code? I am unsure what that entails to.

But I can definitely understand the frustration that can cause. Please send @CommunityHelps a private message and we can look into seeing what is causing the issue.

 

To learn about Private message click here.

 

Cheers,

RogersShakir

Re: Problems with Roger's new bill format

imross
I've Been Here Awhile

All I get on the Account Overview page is a bunch of coloured balls jumping up and down.  No account number comes up.

On the Billing and Payment Page this is what I get (looks la bit ike computer source code to me):

$

{ptb.abdf.billingD

 ptb.abdf.Details.balanceAmo

decimals:ptb.lang}}$

 

Help!!!

Re: Problems with Roger's new bill format

rsimmons
I've Been Around

I was having the same problem and just figured it out.  Somewhat related to ad-blocking, I block a lot of tracking sites in my hosts file (actually using Hostsman).  When I disable my hosts file (rename it) then I can see the bill.

 

Called support to see if there is any way to find out which sites are needed so I can just unblock those, but they can't submit tickets to IT. 

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