I switched my plan after my contract ran out to the 1yr pay-as-you-go setup, to save money. After I switched, they pulled a payment for my closed account and it's been sitting there with a credit since September.
I have contacted Rogers Customer Care twice now and have been told I would be receiving a cheque both times. It's now the end of January and I still see the credit on my account, with no cheque.
Does anyone know what the next step would be to escalate this? It seems like I'm getting no where with the typical customer service.
We can definitely assist you with your request. Since this is an account specific request and Community is a public platform, I'd recommend you to reach out to us via PM @CommunityHelps so we can help resolve this for you.
To learn more about our Private Messaging system, you can visit here.