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Primary line - "downgrade fee" for additional lines

SS52
I've Been Around

If I want to upgrade my primary phone ($0 devicetab), and take a premium plus plan which is $20/month more expensive than my existing plan (with higher data overage), why do I have to pay off all of the devicetabs for the other phones on my Share Everything plan? I have to pay for a more expensive plan, for less included (i.e. higher overages for data) AND pay off 3 others phones' devicetabs, after waiting for mine to get to $0? Meanwhile, those 3 other phones have all upgraded with none of this drama because they're not the "primary" line...

 

 

 

***Edited Labels***

4 REPLIES 4

Re: Primary line - "downgrade fee" for additional lines

RogersDarrell
Community Manager (Retired)
Community Manager (Retired)

Hi @SS52

 

It sounds like there are still subsidies on the lines, but we are happy to take a look.

 

Feel free to Private Message us @CommunityHelps

Re: Primary line - "downgrade fee" for additional lines

Rbrewis1976
I've Been Around
I have this same question! Did you ever get an answer?!

Re: Primary line - "downgrade fee" for additional lines

@Rbrewis1976 Feel free to message @CommunityHelps if you'd want to take a look at your account as well.

Re: Primary line - "downgrade fee" for additional lines

Reggie13
I've Been Around
Mine as well
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