Good day @itsats,
Welcome to the Rogers Community! I appreciate you took the time to share your situation with us.
Based on your detailed explanation of the circumstances, I can imagine how frustrating it must have been to be unable to reach a resolution. It would be my pleasure to try and help you resolve this matter.
I would like the opportunity to see if something could be done to further assist you and hopefully improve your overall customer experience.
For assistance with regards to this, we would like the opportunity to correspond with you privately.
Please send a Private Message to @CommunityHelps so we can discuss your account more in depth.
If you're not familiar with the process, please click on this link for instructions: https://roge.rs/2sjzBkY.