Has anyone ever obtained a ledger showing the charges to your account in a list format? I signed up for a plan in July. I was not put on the correct plan. I have been trying for months now to resolve this problem (and the resulting overcharges) but I can't get through to customer service, as I am not prepared to wait for over an hour to speak with someone. [I tried live chat as well, but I was just disconnected from the chat after waiting for 2 hours to speak with someone.] I have an account rep who keeps saying that she will assist but puts me off. I've asked her to have someone call me, but nothing. When I pay only the amount I am supposed to (based on the plan i signed up for) they shut off my phone. I just want to see a straightforward ledger so that I can point out the errors. The invoices are not helpful with charges and credits being in different locations.
Anyone dealt with this before and have a contact of someone that can assist? I am super frustrated.
Welcome to the Rogers Community Forums.
I don't blame you for not wanting to deal with the long wait times, it's been a hectic holiday season. I certainly understand your frustration here. When you're expecting a certain price, you should be billed a certain price. My sincerest apologies for your experience so far, hopefully we can help improve it going forward!
What you can do is reach out to us, @CommunityHelps via PM and we'll be more than happy to look into this with you.
Click HERE, to learn how our Private Messenger works! Hope to hear from you.