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*Point* 41 Mbps upload speeds - haha, what a joke

I'm a Reliable Contributor

I live in the Newmarket, ON area. For at least two weeks I have experienced the poorest, slowest Internet connection than I've had since the 1990's!! I wish I could upload a screenshot of the latest speedtest I just ran. Upload speeds were 8+Mbps which isn't too bad, but the DOWNLOAD was .41Mbps - yes, see that little point before the numbers? That's POINT 41 Mbps, not even ONE Mbps !!!!


I have searched the forums, Rogers Twitter account, Facebook page and NOWHERE does Rogers admit that they are having a problem. I'm scared to call them. People are posting on that they are waiting two hours on Rogers help line. Gee, I wonder why that is? 



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Re: *Point* 41 Mbps upload speeds - haha, what a joke

Resident Expert
Resident Expert



If you are willing to do some troubleshooting, there are people here who can help.  I'll start the ball rolling with the first couple of questions: 


1.  What type of modem / router do you have, and what service plan are you on, for example 60, 150 or 250 Mb/s

2.  Can you log into your modem and copy the DOCSIS Wan Downstream and Upstream tables that show the signal data for all of the channels that the modem uses.  I don't need to see any of the other info like IP address etc, just the table data.


Have a look at my posting here with the data from my CGN3 as an example:


I might ask you to answer the questions that I also have posted on that page, but for now I'd just like to see the signal power and signal to noise ratios.



Re: *Point* 41 Mbps upload speeds - haha, what a joke

If you are comfortable post a little more narrowed down location in Newmarket.
I know one area is having some major line issues and a lot are being replaced.
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