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Please fix the Anyplace TV Home Edition App

Tmothy12
I'm a Regular

This app which used to work properly is now broken. I find it useful (when it works), but it has been broken for a long time now, is anything being done about this? Even the Fido My Account app which hadn't been updated since 2011 was updated recently (and it worked perfectly fine). It bothers me that this app is broken when it used to be really helpful with managing the PVR and other providers have similar apps.

 

***edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Please fix the Anyplace TV Home Edition App

Thank you for listening Rogers! The app has now started working and has finally been updated. Smiley Very Happy

All of my issues, even the broken date picker, everything is fixed!

View solution in original post

45 REPLIES 45

Re: Please fix the Anyplace TV Home Edition App

RogersAsif
Retired Moderator
Retired Moderator

Hi @Tmothy12

 

The app is working on iOS.

 

I just tested Anyplace TV on my iPhone and didn't have any issues.

 

What type of issues are you having? The Community will need some more information in order to help!Smiley Happy

 

RogersAsif

Re: Please fix the Anyplace TV Home Edition App

So...

 

As your tag states iOS. so this isn't regarding the Android Lollipop known issue.

 

How is it broken? Have you attempted to uninstall and reinstall the app including cache? (Uninstall all updates / reinstall updates if it was a pre-installed app)

 

Please provide me details! I would love to help!

Re: Please fix the Anyplace TV Home Edition App

I can't change the date on the guide in the app nor can I access my recorded programs list. I just get "Error GENERAL_FAILURE". It used to work on iOS 7. I mostly care about the inability to see your recordings. Smiley Indifferent

Re: Please fix the Anyplace TV Home Edition App

nkay
I Plan to Stick Around

The Rogers Anyplace TV Home Edition iOS app on our iPad and iPhone has not been working in our home for over a week now. We have three Nextbox 3 devices, one of them a PVR. We use the app all the time to program the PVR, but now all our nextbox devices and PVR have been showing as Unavailable, and attempts to connect bring up a "General failure"
The app has always been occasionally wonky, but this is the first time it has not worked for an extended period of time.
Yes we have rebooted all our boxes multiple times.

Re: Please fix the Anyplace TV Home Edition App

Hi 

 

Have you tried re-installing the app? 

Re: Please fix the Anyplace TV Home Edition App

nkay
I Plan to Stick Around
As an update to my issue, I deleted the app and reinstalled it on both my iPhone and iPad and it worked again. Considering the app hasn't been updated for a year, I suspect the app has a caching issue that can only be rectified by deleting it and starting again.

Re: Please fix the Anyplace TV Home Edition App

RogersAdam
Retired Moderator
Retired Moderator

Hey 

Re: Please fix the Anyplace TV Home Edition App

That solution is not the solution for me, I've already deleted it and reinstalled it. It stopped working for me when I first installed iOS 8 (in September). Apple must have changed something in iOS 8 and broke the app, if your app was working last week that was likely a separate issue. It was like that for me too before I installed iOS 8 but now it's always broken. It even says the PVR is minus 1% full now after I refreshed the settings. I think the app needs to be updated for iOS 8, but I'm guessing that won't happen until Apple breaks it completely like the Android version appears to be. Smiley Sad 

 

But, at least I can still set recordings from it and use it as a remote... even when broken this app is still useful. 

Re: Please fix the Anyplace TV Home Edition App

nkay
I Plan to Stick Around
So now one day later after I deleted and reloaded the app, it's stopped working again.
I give up, the app needs an update.

Re: Please fix the Anyplace TV Home Edition App

@RogersAdam- I believe this issue is not "solved" yet.

 

Hi @nkay
Is it only on your current devices, iPad and iPhone as you stated?
This is only troubleshooting, I would recommend uninstalling the apps on both devices, and also remove it from iTunes as back up... and then reinstall.

You are right, this is a cache issue. but if you are sharing the same Apple ID on the device(s), chances are, you are sharing the cache files as well for the App.
You need to remove all instances of the app from that Apple ID. so if you have any other devices that share the same AppleID and they have the app downloaded to. remove it. iCloud/iTunes whereever you back up apps, needs to forget about this app altogether.

This is how I fixed one of my issues with my mom's iPhone when her app was not going past the main screen because it coudn't read saved game file or something...

Best of luck.

 

(Edit: Added nkay tag)

Re: Please fix the Anyplace TV Home Edition App

nkay
I Plan to Stick Around

Hi @ShakTiburon

 

I tried what you said and you are right!!! I deleted the app from my iPhone (I don't use the app I just put it there to be able to test from another device). Yes I was using the same credentials in both places.

 

So now I just have the once instance on the iPad, I logged it out, and logged it back in again and it was working!

Let's hope that works for good!

Thank you for your smart help there!

Nigel

Re: Please fix the Anyplace TV Home Edition App

@nkayGlad to hear it.

 

AppleID is evil. lol

 

Mods, can you mark me as Solved? 😄 I like tags. teehee

Re: Please fix the Anyplace TV Home Edition App

nkay
I Plan to Stick Around
I think it was more to do with a *Rogers* ID not the Apple ID. You have to sign in on the app itself with your Rogers ID and I kept signing in on two devices at the same time and it's cache gets confused.

Re: Please fix the Anyplace TV Home Edition App


@nkay wrote:
I think it was more to do with a *Rogers* ID not the Apple ID. You have to sign in on the app itself with your Rogers ID and I kept signing in on two devices at the same time and it's cache gets confused.

I only have one Apple device so it can't be because of that. Also games are different I think as they save their data to your phone. But hopefully that fixes it for you.

Re: Please fix the Anyplace TV Home Edition App

Thank you for listening Rogers! The app has now started working and has finally been updated. Smiley Very Happy

All of my issues, even the broken date picker, everything is fixed!

View solution in original post

Re: Please fix the Anyplace TV Home Edition App

The newest update doesn't work on my ipod touch 4 when I start it all it does is show home screen for a sec then close right away,I tried doing restore on ipod it didn't work, so only way it works is if I use the older version.

Re: Please fix the Anyplace TV Home Edition App

Hi @Jayzino

 

Ive never used the app on a iPod Touch. It appears to be working correctly on my iPhone. Technically speaking the application is intended for iPhone.

 

What OS is your iPod touch running on?

 

RogersAsif

Re: Please fix the Anyplace TV Home Edition App

It's running on OS6 lastest version.

Re: Please fix the Anyplace TV Home Edition App

Thanks for the info.

 

I wasn't sure what the latest OS for the generation your iPod Touch is. I am running iOS 8.4 on my iPhone.

 

RogersAsif

Re: Please fix the Anyplace TV Home Edition App

DCB316
I Plan to Stick Around

I dont know how or why its doing this now but the most recent update to the Rogers TV Home Edition is giving me access to a PVR that isnt even assigned to me. I've tried reinstalling the app numerous times and the same thing.  Should this be an issue to take up with the support line on the phone?