Hi Please help me . Rogers being awesome wireless service provider is started to loose its charm . I thing Rogers is not able to manage overwhelming customers beans , which offcourse they created with fabulous customer service They are certainly loosing control on what they are doing Actually they do not know what they are doing . I am with Rogers for almost 8 years now . In beggaring of my career I have to move more frequently , so I was changing my addresses . Till now every thing was going fine , suddenly a ghost from entered in to Rogers systems and now they are asking me to confirm the previous addresses , which I do not remember . And recently they went further ahead and declared that I have two people on my accounts . It seems both name were same , but some spelled wrong and another created a new person out of it . In Last year, I have to call these guys for almost 10 times and each time they asked me to give my email address, since they do not have on records Come on guys , you are sending me all the communication on my email address for 8 years , and how come each time you need it again . Now Its becoming scaring , I am worried about private information is secured with these guys or not .
Further to my complication, when I tried to switch services to bell , offcourse they are providing a better plan compared to one I have with Rogers , it becoming another upward hill task . I called 3-4 times to cancel my services and every time the cs agent said do not worry sir , we have better plan for you , but after taking my 30-40 minutes , they spelled the same thing, what I have right now , which is 20$ more then bell . So told them cancel it , and I have been told that its done , and actually its not done . Yesterday , when I called Rogers for my Black Barry problem , I came to know that my account have not been cancelled yet and if it got cancelled today again I I have to wait for another thirty days . Come please let me go . Now I do not have another 30-40 minutes to be on hold and and get cancelled my services . I will do it for certainly , here I am writing so that some one from highchair might read this and look in to customer service and bring back the old Rogers . I will advise that way you guys are dealing , is like burning the bridges . If there are some chances of coming back to Rogers , with your behavior , no body will come back even they have to pay more to competitors . Just reminder , people do look for cheap things and discount , but they do also have dignity and at certain point they wont care what they are paying .