Picture messaging received as video

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emily2301
I Plan to Stick Around
Posts: 9

Picture messaging received as video

I'm not sure if I should post this in the BB forum or the Android forum..

 

My friend likes to send me pictures of EVERYTHING from his BB Torch to my Xperia X10. Whenever he sends me a picture message, I receive it as a video, with any text he sends following the picture. He used to have a BB Bold and we never had this issue. Is there something he can change in his settings to create pictures as just that and not vids?

 

***edited labels***

RogersJean
Retired Moderator
Retired Moderator
Posts: 497

Re : Picture messaging received as video

Hi emily2301,

 

This sounds like it may be due to how the other party is sending the MMS. Does this happen with anyone else? What happens when you send yourself an MMS?

 

Are you able to have them try with their old Bold again? This will tell you if the issue is coming from the phone or the network

 

Have them try a battery pull and do the above test to help pinpoint the cause.