PayGo transactions not available

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barndoor
I'm a Trusted Contributor
Posts: 766

PayGo transactions not available

Two weeks ago  I could access the details  of my pay as you go accounts ... now I can't . 

What gives here??  Smiley Mad

 

Went to 75% zoom  ... do i have to shut off the pop up blocker for that now too ?  Smiley Frustrated

 

 

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OLDYELLR
I'm a Senior Advisor
Posts: 3,782

Re: PayGo transactions not available

Just to update how this is going, this morning when I clicked MYROGERS and signed in, I was presented with a popup to choose my cable or cellphone account number. I chose the cellphone account, then Billing & Payment, then cellphone number from the dropdown again, and I was there. I hadn't seen the popup for several days. That also comes and goes. If there's one thing that's consistent here, it's the inconsistency.


Rogers PayGo. Location: S-W Ontario

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OLDYELLR
I'm a Senior Advisor
Posts: 3,782

Re: PayGo transactions not available

What I do is open My Rogers in a new tab, sign in if required, choose my Paygo account number if prompted, then click BILLING & PAYMENT. From the dropdown in Account Information I choose my cellphone number and that gives me all my transaction information. However, if it the cell number in the dropdown is 10 straight digits, without the area code in brackets, that won't work. In that case I click PROFILE at the top and then BILLS & PAYMENTS and that works. This complication all started when Rogers changed the website some months ago.


Rogers PayGo. Location: S-W Ontario
barndoor
I'm a Trusted Contributor
Posts: 766

Re: PayGo transactions not available

Ok ... thanks    @OLDYELLR ..

I had one step of the secret process out of line ... why they can't follow a natural labeled progression is beyond me .  Smiley Frustrated

 

BUT just for the sake of hellry I clicked on the print button while I was there .... and lo and behold it automatically shifted to PDF and made the page available to print .... no pop up blocker changes or anything .  So someone please tell me why they refuse to make the  plan account detail  page that simple ..... just shaking my head. Smiley Sad

OLDYELLR
I'm a Senior Advisor
Posts: 3,782

Re: PayGo transactions not available

If the one thing the Rogers website is consistent in, it's its inconsistency.


Rogers PayGo. Location: S-W Ontario
barndoor
I'm a Trusted Contributor
Posts: 766

Re: PayGo transactions not available

So true @OLDYELLR

 

If they would just put an "account details" option , that worked consistently,  on  the " manage my plans and add ons" page  it would make sense to me. 

 

It seems rather ironic  as well,  that once you know how to work around the bugs  I can access the account details down to the in and out text messages  with pay as you go ... but over in the plan section where you pay more, I can't even access my call information let alone text details .... other than the number of  texts sent and received and the minutes  used of total calls .

OLDYELLR
I'm a Senior Advisor
Posts: 3,782

Re: PayGo transactions not available

With all the complaints here from customers not able to view or download their bills, I now have a new one. In the past I was always able to set to and see my PayGo calls transaction list. As recently as yesterday I think. Sometimes it took a lot of round about navigation. Now I can't see it no matter how I try.

 

I click the MYROGERS tab and it comes up with my Cable account number in the dropdown window and lower down shows a balance of $0, so I click the arrow and choose my PayGo account number and that shows my PayGo balance down below. But when I click Billing & Payment at the top, it reverts back to my Cable account with no way to change in (no dropdown arrow by the account number window). I used to be able to get to the proper account page by clicking BILLS & PAYMENTS at the top (note different spelling) but that doesn't work anymore. How can I get my PayGo call transactions back? It seems whenever one thing gets fixed here, another gets broken.

 


Rogers PayGo. Location: S-W Ontario
RogersMaude
Moderator
Moderator
Posts: 2,366

Re: PayGo transactions not available

Good afternoon @OLDYELLR!

 

Thank you for your PayGo updates. Smiley Wink

 

It is harder for us to keep track of potential problems since we do not have personal PayGo accounts.

Hence why we truly appreciate that you keep us posted whenever an issue arises.

 

I have brought this up and I'm currently awaiting a response. 

I would not want to misinform you regarding the reason why you currently do not have access, but I am confident you will get it back as PayGo users, as yourself, do rely on the transaction details, since no monthly invoice is produced.

 

Stay tuned - I'll provide you with an update as soon as it becomes available!Smiley LOL

 

RogersMaude

 

 

 

OLDYELLR
I'm a Senior Advisor
Posts: 3,782

Re: PayGo transactions not available

Thanks for the quick response. I just opened My Rogers in another tab, chose my PayGo account, clicked Billing & Payment and saw a familiat page where I could choose my cell number from the dropdown and got the page I was looking for. So, false alarm, but the site is inconsistent. It's like playing whack-a-mole.


Rogers PayGo. Location: S-W Ontario
RogersMaude
Moderator
Moderator
Posts: 2,366

Re: PayGo transactions not available

Haha funny comparison, I'm sad to know that you feel like our website is like a game of hit-or-miss.

I am however extremely happy to see that what was missing when you originally posted is now accessible!

 

Take care @OLDYELLR and enjoy the rest of your weekend!

 

RogersMaude

 

 

OLDYELLR
I'm a Senior Advisor
Posts: 3,782

Re: PayGo transactions not available

To Rogers credit, it is slowly improving. Smiley LOL


Rogers PayGo. Location: S-W Ontario