cancel
Showing results for 
Search instead for 
Did you mean: 

Paper Billings to Disappear as of March 26, 2020 - Available only on line.

RickyTicky
I'm Here A Lot

 

With receipt of  a text message and further interaction with customer service it appears if you want paper billing that will not be an option starting March 26, 2020. <see image capture below>.  Rogers claims that this roll out is going via SMS and email and a recorded message when you call in thus far.  Links in message (rogers.com/go-paperless) or on the rogers site that I can find nor my last paper billing received yesterday (Feb 10/2020) make no mention of this upcoming change.  Customer service has not offered up any further reasoning why this is not posted on Rogers site, or noted on billings.  If you want it in paper, then you get to take your time to load and print yourself.  You could go elsewhere but I will guess that all providers are on the same route.  

Rick.

 


Screenshot Rogers.jpg

50 REPLIES 50

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line.

OLDYELLR
I'm a Senior Advisor

@Maceyas @RogersYasmine  mentioned earlier, they can make special accommodations for paper billing for customers unable to pay on line. If it's something you want rather than need it may be at extra cost.


Rogers PayGo. Location: S-W Ontario

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line.

My mom is 94 and she pays her bill annually. She has no internet and doesn't want her bill going to anyone else's email address, so she needs this once-a-year paper bill. If that doesn't happen I guess she'll go paperless as well and stop sending Rogers a cheque.

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line.

Greetings and welcome @Roman42!

 

Are you an authorized contact on your mother's account? If so, please PM us @CommunityHelps so that we can discuss this further. If you're not familiar with our PMing process, you can find instructions here.

 

I understand that there are exceptional circumstances that surround this change, so please reach out to us so that we can reach an amicable solution.

 

Regards,

RogersCorey

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line.

KevenfromAB
I've Been Here Awhile
Nope. I even have a computer and since forcing me to go paperless, the first bill doesn't come at all and now for 3 months, I get an email literally the day its due which makes the payment late because its not instant... I can't get to where it shows where my payments are shown and to show payment history is always an error. I call in and they have just as much trouble trying to tell me what I actually owe. If this next month comes up again LATE and isn't correct after 2 call ins, the only thing they obviously can do to straighten out my account is to cancel it and recreate it. Going paperless has been nothing but trouble for me.

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line.

KevenfromAB
I've Been Here Awhile
really? because I'm ready to cancel if I can't get my bills right and it all went south with going paperless. And I'm trying to GET OFF THE NET.

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line.

Lurker
I'm a Senior Advisor
I thought the CRTC had already rapped Rogers on the knuckles for trying this once before...

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line.

Hi 

 

Good luck with getting off the NET and your billings. By going paperless in my humble opinion they have achieved more work for you the customer and less for them to send out (by hard copy).

My only advice is continue hitting Rogers Customer Service as agonizing & time consuming that can be with your issues, and keep a record of your events including the reference number of every call or message. 

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

RedMarvel
I Plan to Stick Around

I do not want Paperless Billing and strenuously object to it for the following reasons:

1. E-mail filters sometimes prevent the receipt of e-mails.

2. If I am sick or unable to get my e-mails for some other reason then my family has no way of knowing that the bill needs to be paid.

3. If someone hacks my e-mails they can get more information about me than I would wish to share.

4. I already receive so  many e-mails it may get lost in the mass of them that I get.

5. I do not check my e-mails daily and actually prefer to use e-mail only for junk notifications.

 

I spoke to someone in the Billing department and they said they had no way to let me opt out of Paperless billing and that it would be a 1 hour wait to speak to a manager. 

 

I am willing to pay a small fee to continue to receive my bills by mail.  If this is not an option I may have to go to a different company that permits mail billing to get my Internet, Cable and Phone services. 

 

Would your company truly prefer to lose a client that spends over $150 a month over this?

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

57
Resident Expert
Resident Expert

You can avoid all those issues by setting up auto-withdrawal for your bill.  You can then login to MyRogers whenever you want and totally avoid e-mails.

 

If you don''t like auto-withdrawals, simply set up a monthly reminder and login to MyRogers in time to pay your bills.



Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

alts63
I've Been Around

I just log into the website, which is poorly design and misleading.I went away from paper billing to avoid the danger of mislaying it. There should be an option. Way back when we paid for detailed billing, on the paper bill, so they used have a way of customizing the process

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

Pauly
Resident Expert
Resident Expert

I remember someone from Rogers on here mentioning that there will be exceptions to online billing for people who have any kind of disability or are elderly or need it for any other reason



Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

RedMarvel
I Plan to Stick Around
Again - Automatic Billing and Internet are NOT options I want. If I'm in the hospital my family will need to choose which bills to pay based on finances available and which services to cancel or postpone. I want paper billing and I'm willing to pay extra for the service if necessary.

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

OLDYELLR
I'm a Senior Advisor

@RedMarvel wrote:
Again - Automatic Billing and Internet are NOT options I want. If I'm in the hospital my family will need to choose which bills to pay based on finances available and which services to cancel or postpone. I want paper billing and I'm willing to pay extra for the service if necessary.

As someone in the twilight of life, with maybe only 3 years left due to a newly discovered disease,  I now kind of wonder what would happen with all my automatic withdrawal bills when I go and those services are not being used. Would all those extra charges come out of my estate? It was a lot simpler when my last parent died and was no longer paying paper bills for services not used.


Rogers PayGo. Location: S-W Ontario

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

57
Resident Expert
Resident Expert

@RedMarvel : So, you don't like or use e-mails. You don't want to use online billing for a variety of reasons. You are occasionally in hospital.  For most people online billing is much more convenient.  If it's not for you, then you'll need to contact Rogers and convince them you need a paper bill. Although if you're in hospital or not at home I'm not sure how a paper bill helps if you're not there.  😉

 

Anyone you designate could have access to paying online, but if you absolutely must have a paper bill Rogers will accommodate you.



Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

57
Resident Expert
Resident Expert

@OLDYELLR wrote:

... when I go and those services are not being used. Would all those extra charges come out of my estate? 


You should have a will that outlines all of your bills and assets. Your executor/executrix will be in charge of taking care of cancelling services/bills and your estate.



Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

OLDYELLR
I'm a Senior Advisor

I have to agree with @57 . With paper billing. or even bills received by email, If you're laid up in hospital with no mail or email access, or detained out of the country due to covid-19 restrictions, you would not want to accumulate penalties for not paying your bills.


Rogers PayGo. Location: S-W Ontario

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

OLDYELLR
I'm a Senior Advisor

@57 wrote:


You should have a will that outlines all of your bills and assets. Your executor/executrix will be in charge of taking care of cancelling services/bills and your estate.


Tell this procrastinator about it! I've been meaning to do that and now with the covid lockdown  I'm unable to. I have a number of sites where I pay bills I receive by email, all with different passwords. I guess I'll have to ask the lawyer when I finally get around to it.


Rogers PayGo. Location: S-W Ontario

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

RedMarvel
I Plan to Stick Around

If a person is in the hospital they can have a family member or friend pick up their mail and bring it to them.  

With paper billing, if a person dies the family would know whom to inform and all the account information from the bills.

 

With e-mail you are NOT supposed to share your log in credentials with anyone.

 

I want Paper Billing by mail.  I don't know how to make this any clearer. 

 

Since the Billing person I spoke to could not set this up and a manager was unavailable (an hour wait and no option for a call back when the manager was available), please tell me what options I have to ensure I receive Paper Billing.

Up until this month I have preferred staying with Rogers over any other company that has offered their services.

 

If Paper Billing is not a possibility I will have to take my services to a different company that can handle this type of request.

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

RedMarvel
I Plan to Stick Around

I honestly don't know of anyone who has a complete list of all their various bills and billing addresses that they keep with their lawyer / executor.  This would require going to the lawyers any time you change a service provider to give them the most recent list of accounts.  Even with an account number it can take ages to get a service turned off if they are set up for automatic withdrawal.  I know because when my husband went into the hospital it took me 6 months to get his cell phone turned off. 

- Went to one of the places that sold the phone plan and they said they couldn't do it there and I had to call the phone company with the account information.

- Called the phone company to do it and they said I was not authorized even though I had POA from an attorney. 

- Deactivated the credit card they were doing the automatic withdrawals from and even then they were still able to withdraw the money from a deactivated card. 

- Bank told me there were two types of deactivation and they needed to do the 2nd one as well. 

- Only after that did I finally get a letter from the phone company that I could call them back using and tell them that they needed to deactivate the phone as the client could no longer use it.

 

This event convinced me to NEVER permit bills to be automatic or paperless.

Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

57
Resident Expert
Resident Expert

@RedMarvel wrote:

1. I honestly don't know of anyone who has a complete list of all their various bills and billing addresses that they keep with their lawyer / executor.  This would require going to the lawyers any time you change a service provider to give them the most recent list of accounts. 

 

2. please tell me what options I have to ensure I receive Paper Billing. 


1. It's not necessary to keep a list of the bills with the lawyer, however, it's a good idea for a significant other, and/or family member, and/or close friend and/or executor/trix to have a list that you can update, say yearly or so as necessary.  I just went through this with my wife who had not been involved at all in the financial transactions that I handle every month, quarter, yearly, etc.  There were about 40 items on that list.  It's important to think about these things before "something happens."

 

2. You can PM the moderators here. I have found them most helpful:

 

https://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To...



Re: Paper Billings to Disappear as of March 26, 2020 - Available only on line

TheresaW
I've Been Around

I've received 2 e-mails regarding Rogers going Paperless on August 18th. Is this for real this time?

 

I've received two e-mails telling me I have to sign up for MyRogers for paperless bills before August 18th. I'm not sure if this is for real or not (so not sure if this should be in the phishing topic or not). 

 

My concern is that I've been signed up on Rogers.com, I have a MyRogers registration and my account is linked (though the e-mail claims it hasn't been). 

 

When I tried to verify that I had a MyRogers registration, the system just sent me around in circles. 

 

Can someone explain what's going on? 

Topic Stats