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Package Changes? International Film Channel?

Robbell
I Plan to Stick Around

Has Rogers made recent changes to the package lineups.

I have Digital VIP and have always been able to get channel 84 IFC until today when it says I'm not authorized.

 

 

***edited labels***

 

 

71 REPLIES 71

Re: Package Changes? International Film Channel?

Lurker
I'm a Senior Advisor

@Elochai wrote:
Realignment is when channels are moved around not removed. They realigned last year AMC and Spike. They didn't remove them and try to force me to pay extra like they are doing with IFC.

Way I look at it is, I signed a contract for a package that included that channel and now that service has been taken from me with out notice. I do not agree with this and I question if it's even allowed.

I don't have access to my contract to see through it.
Do any of you have a copy of your contracts to see if it states that rogers can remove services from you without notice for no reason what so ever ?

In the mean time I have written CRTC asking if a cable provider is allowed to remove services from a customer without notice when signed into a contact that states that service is part of the agreement.

From the Rogers Terms of Service (http://www.rogers.com/cms/pdf/en/About/TOS_En.pdf)...see "Terms and Conditions"link in the footer at any time...

 

"Amendment Provisions applicable to all other Services and Service Agreements (not applicable to wireless Services): Not applicable to Residents of Newfoundland and Residents of Québec: Unless otherwise specified in a Service Agreement, we may change, at any time, any charges, features, content, functionality, structure or any other aspects of the Month-to-Month Services or the Term Services, as well as any term or provision of a Service Agreement, upon notice to you by bill message, text message, letter or e-mail. If you do not accept such change, your sole remedy is to terminate the affected Services or Service Agreement within 30 days"

 

tl:dr version...Yes, they can change the terms and conditions of any contract, term or month to month, as long as they notify you on your bill, or other means as specified.

 

In other words, read your bills.

Re: Package Changes? International Film Channel?

OLDYELLR
I'm a Senior Advisor

@Elochai wrote:
Realignment is when channels are moved around not removed. They realigned last year AMC and Spike. They didn't remove them and try to force me to pay extra like they are doing with IFC.
Well, let's say they snuck this in with the realignments, just like they did removing BBC World News from VIP encouraging you to get an additional package to see it.

Rogers PayGo. Location: S-W Ontario

Re: Package Changes? International Film Channel?

Elochai
I Plan to Stick Around
"Not applicable to Residents of Newfoundland and Residents of Québec"

Doesn't that say it not applicable to change my service without notice ?

"Upon notice to you"

No notice was ever given, the channel was cutted without notice of any form.

As for losing BBC world news, I never lost that channel on my VIP package from what I can tell.

Re: Package Changes? International Film Channel?

OLDYELLR
I'm a Senior Advisor

The guide has BBC World News on Channel 194 for me and it's greened out. Not Authorzed, but can be ordered (at extra cost).


Rogers PayGo. Location: S-W Ontario

Re: Package Changes? International Film Channel?

Elochai
I Plan to Stick Around

Just checked the TV and I have BBC world news.

So I'm guessing that's because it not applicable to change plans and contracts of residents of newfoundland and Quebec ?
At least that the way I'm reading that terms of services. If I'm off early today (most likely I won't be as most days I work 5AM to 6PM) I'll call Rogers about it and their terms for my area. I know whoever I get won't have a clue but at least I will get a case number for record that can be provided to the CRTC showing that I did contact Rogers on this breach of contract on there end.

Re: Lost Channel 84.....IFC Channel

Should they be reported to the crtc for charging extra for a channel already in the package that you pay for?

Re: Lost Channel 84.....IFC Channel

You would have to have the contract and check for something in there, that says 'they cant change the channel linup' or similar.

As it is, the contracts as far as i am aware, say NOTHING bout the lineups, etc.
If the contract doesnt say you should have X, Y, Z..  then they dont have to stick to that.

(i am not saying this is RIGHT... its just that its technially LEAGAL 😞 )

 

Heck.. when my brother in law was signing up for tv/internet with another provider, i looked over their ToS... it pretty much says, that at any time, they can remove any promotion pricing whenever they want.  So things like you sign up get 6 months 1/2 price on a 2 year contract.  They could say 'nope i am not giving you that anymore' and they are completely legal to do so 😞



Re: Package Changes? International Film Channel?

Lurker
I'm a Senior Advisor

@Elochai wrote:
"Not applicable to Residents of Newfoundland and Residents of Québec"

Doesn't that say it not applicable to change my service without notice ?

"Upon notice to you"

No notice was ever given, the channel was cutted without notice of any form.

As for losing BBC world news, I never lost that channel on my VIP package from what I can tell.

 

You never told is where you are from, and your homing device that Rogers places on all of its customers isn't registering...battery must have died (eye roll).  Here's the relevant passage for you QC and NBers, conveniently located after the Ontario passage...

 

"Applicable only to Residents of Newfoundland and Residents of Québec: Unless otherwise specified in a Service Agreement, we may change, at any time, but upon no less than 30 days’ prior written notice to you: a) with respect to a Month-to-Month Service, any charges, features, content, functionality, structure or any other aspects of the Month-to-Month Service, as well as any term or provision of the Service Agreement for that Month-to-Month Service, and b) with respect to a Term Service, any aspects of the Term Service, as well as any term or provision of the Service Agreement for that Term Service, other than the price, term or nature of that Term Service or any other essential elements of the Term Service or that Service Agreement. The written notice will be provided to you by bill message, text message, letter or e-mail and will contain the new or amended term or provision, the former version of that term or provision (if applicable), the date that the amendment will come into force, and your rights which are described as follows. If a change to a Month-to-Month Service or a Term Service entails an increase in your obligations or a decrease in our obligations and if you do not accept such a change, you may terminate the affected Services without an Early Cancellation Fee (as defined below) by sending us a notice to that effect no later than 30 days after the amendment takes effect." 


As for no notice, this is from another forum:

"Rogers did send out a notification - in its February 2014 bills (yes, more than a year ago):

Quote:
... Mystery TV will be replacing Independent Film Channel (IFC) in the VIP package starting April 3, 2014. Your monthly service fee for that package will not be affected by this change. Although it will no longer be included in the VIP package, you can, however, continue to enjoy IFC at no additional charge until April 2, 2015.

Or, in other words, IFC hasn't been part of VIP for over a year...Rogers has been giving it to you as compensation for 365 free days.  The compensation period is now up.

Re: Package Changes? International Film Channel?

erikaM
I've Been Around
More sad news with this provider. I'll be making the final phone call this week.

Re: Package Changes? International Film Channel?

Lurker
I'm a Senior Advisor

@erikaM wrote:
More sad news with this provider. I'll be making the final phone call this week.

Do what ya gotta do, but know that Big Blue's Terms of Service are no friendlier to the customer than Rogers

Re: Package Changes? International Film Channel?

rka_99
I Plan to Stick Around
After being rattled by this on Saturday, I decided to give Netflix a try. Wowzers. Very close to canceling my $130 cable bill now.

Re: Package Changes? International Film Channel?

slb260
I Plan to Stick Around

Just tonight we noticed that channel 84, IFC, has been greyed out - meaning, I suppose, that we don't get it anymore.  We have Digital VIP - has this channel been removed?

Re: Channel 84 - IFC?

OLDYELLR
I'm a Senior Advisor

Same here on VIP, but I never tried to see it before, so don't know if I ever had it in the first place. However, I've also read elsewhere that it's been removed.


Rogers PayGo. Location: S-W Ontario

Re: Channel 84 - IFC?

Lurker
I'm a Senior Advisor

@OLDYELLR wrote:

Same here on VIP, but I never tried to see it before, so don't know if I ever had it in the first place. However, I've also read elsewhere that it's been removed.


There's a whole thread on this in the Programming board, but the short version is that it was removed from VIP in April of LAST year, but Rogers kept it in 'free perview' mode until Apr of THIS year.

 

The free preview ended on Apr 2.

Re: Package Changes? International Film Channel?

TDI-d
I've Been Here Awhile

All I can say is:

 

"Same story, different day"

 

Rogers has never been the same after Ted moved out of the business and later passed away.

Re: Package Changes? International Film Channel?

bryanl
I've Been Here Awhile

But, when I bought my package IFC was a big draw for me... was told it was the decision of the CRTC and IFC, but it was available for 2.78$ /month standalone and part of the vip ultimate pack. Then was told it was actually a free preview, i'd had the channel for almost a decade so that was weird. I see now that it was free for a year and canceled as part of the package that was partially what enticed me to upgrade in the first place. I guess I didn't get the memo...

 

So I could have what I was paying for already... for about 3$ a month. I suppose I should just be thankful they didn't compensate me with an HD version of the aquarium channel? Oh wait the channel that they compensated me with was mystery or something i'm told? Thats not HD so I suppose i'd feel more lucky if in fact I did get an aquarium HD channel.

 

I'm not sure if I should be more mad about this or more made that the internet usage warning messages are only accurate within a 48hr period, or that the menu for cable looks like something that would've been high tech... (in the 90s). Oh the lag of that menu, I remember the nicer version they made for awhile.. it was worse. I suppose it's great that I can upgrade to rogers 100 unlimted, all I have to do is give them more money. I wish they would've told me that my plan is out of date and that if I renegotiated I could get more, I was told by a rogers rep that it was my job as a customer to look at current Rogers deals / specials... shame on me, they stopped the livechat pretty quick.. I just wanted some kind of answer.

 

I sometimes wonder why I use rogers, but I like cable internet over dsl and there is literally no competition for Rogers in my area. I think I researched and found techsavy but they just buy bulk bandwidth from Rogers. I don't even watch THAT much TV literally just hbo, natgeo, history and a few other channels.. but it feels like i'm paying for a lot more. Pretty sure there is 300+ channels I don't use.

 

I kinda feel like i'm dealing with a criminal sometimes, like I feel as though even if I had a lot of money and the cost wasn't a concern I would still be a little unnerving just because of the principle of it all. They don't even act like they care anymore, at least 10 years ago I kinda felt like they were fighting for my business.. a little?

Re: Package Changes? International Film Channel?

This was a poor decision.  We have more than enough "crime" shows to choose from and another channel devoted to this is not necessary.  I often watched IFC and certainly will not tune in to channel 276.  I never received any notification of the change that I'm aware of. 

Re: Package Changes? International Film Channel?

Lurker
I'm a Senior Advisor

@Kandar wrote:

This was a poor decision.  We have more than enough "crime" shows to choose from and another channel devoted to this is not necessary.  I often watched IFC and certainly will not tune in to channel 276.  I never received any notification of the change that I'm aware of. 


If you read your bills, you got your notification.

Re: Package Changes? International Film Channel?

1steve
I Plan to Stick Around

Hello.

I'm 1Steve.

Just wondering why I am now on the 6th page of remarks on your "forum", and have seen NO feedback to your paying subscribers!

Makes one think that the resulting comments from this, one, of many changes Rogers has singularly decided upon, might have gotten a poorer reception than they bargained for! Therefore Rogers, under their "feel good" advertising policy, is now not interested in the " forum"? As I remember, a "forum" includes the initiator, and the different views, all included. This seems mostly one-sided.  

Here's a intuitive idea! What if Rogers silently takes away 1more of probably 100+ unwanted or unwatched channels (I know now  that they have that ability), and substitutes with an online "Real Time Customer Feedback" channel?

I think that really would be a channel with a lot of substance, viewing, anticipation, and very few complaints (about the channel's inclusion).

It might be the first "reality" TV program, that I personally, would not miss! That's interactive television, as I see it!

What are your thoughts?

 

Re: Package Changes? International Film Channel?

As a long time customer you've disapointed me and made the product less vauable. As a share holder I think its a stupid decision to disappoint so many customers. Please don't try to sell this as an enhancment when your taking something away. Horrible move.

Re: Package Changes? International Film Channel?

RogersAsif
Retired Moderator
Retired Moderator

 

 I am sorry to hear to you and other Rogers customers are not satisfied with this change. We understand your frustation, from time to time changes are made to channel line ups. We hope you enjoy the new Channel Crime + Investigation and we are pleased to offer IFC as a standalone channel. We thank you & other users for taking the time to provide your feedback.

 

Feel free to submit your idea to the Idea Box here if you please.

 

RogersAsif