Package Changes? International Film Channel?

[Robbell]

Has Rogers made recent changes to the package lineups.

I have Digital VIP and have always been able to get channel 84 IFC until today when it says I'm not authorized.

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[1steve]

1) - You understand our frustrations, and...... are now.....?

2) - You hope that we enjoy the "CI" channel? IF not, we will.....? 

3) - Do we want to pay more for the channel we chose along time ago, part of our contractual agreement package, that you now decided we do not want?

Thanking us for our feedback, and actually doing something about the feedback, seem somewhere far between "A" and "Z".

[anallen]

I personally think this is a not a good way to notify us. I get 4 emails a week at least from rogers about various garbage marketing offers. Why bury this in a bill statement? There should have been a dedicated email to customers informing us about this sort of change.

[Gdkitty]

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@anallen wrote:
I personally think this is a not a good way to notify us. I get 4 emails a week at least from rogers about various garbage marketing offers. Why bury this in a bill statement? There should have been a dedicated email to customers informing us about this sort of change.

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I do agree on this.

Problem is.. they HAVE done this in the past on MANY topics before... and people STILL come in saying they know nothing about it... they dont read the stuff -_-

The bill is something that EVERYONE gets... and i guess they assume that everyone reads the WHOLE thing. (which everyone should be doing in my opinion anyways).

[MikeArm]

We sometimes make changes to give the customers the best entertainment value? ARE YOU FOR REAL? Just more money grubbing. It's no wonder the CRTC has to tell you what to do. Thanks fornothing!

[rjoa]

So now I pay for yet another channel in which I have no interest, while a channel with programming I enjoyed has been removed. It gives me another reason to be completely dissatisfied with Rogers.

[GreyGoose19]

Rogers told many customers that IFC has been replaced by CI.  That is a good one.  I only lost IFC on April 11 which happened  2 days ago.  I have had the CI channel for months so they didn't give me  that channel to replace IFC nor did they ask me for my opinion on getting rid of it.  When I called customer service to ask why I couldn't get IFC she did not know that the channel was even gone and sent out an excuse of a maintenance man to my home to check on the problem.  He wouldn't even contact the office to see if it had been removed from the VIP package.  All he did was leave a mess on my floors from his dirty boots and suggested that I should bring in my  digital box to have it exchanged for a more current model.  Not impressed by this at all.  The few good channels have been eliminated bit by bit.  It's not enough that you're being screwed by the ever climbing costs and can never seem to get to speak to a Newfoundler any more for service.  Shame on the corporation for saying they have the viewers best interest at heart.  There is NO HEART in that !!!!!  With all the money that Rogers is raking in, the least they can do is give their customers a break.  After all, they wouldn't have fat wallets if it wasn't for us customers who have been loyal all these years.

[Lurker]

"Rogers told many customers that IFC has been replaced by CI.  That is a good one.  I only lost IFC on April 11 which happened  2 days ago.  I have had the CI channel for months so they didn't give me  that channel to replace IFC nor did they ask me for my opinion on getting rid of it.  "

Have you not read any of the other posts in this thead?

 
Judging by this paragraph, I'll say no.

[LBPickering]

LURKER's reply to erikaM:


@erikaM wrote:
More sad news with this provider. I'll be making the final phone call this week.

Do what ya gotta do, but know that Big Blue's Terms of Service are no friendlier to the customer than Rogers

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REALLY???? THAT'S YOUR REPLY????  "Everybody in this business will rip you off and stab you in the back, so you might as well stay with us?"  You really shouldn't be representing Rogers on a customer forum in any way at all.

[RogersAdam]

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@LBPickering wrote:

REALLY???? THAT'S YOUR REPLY????  "Everybody in this business will rip you off and stab you in the back, so you might as well stay with us?"  You really shouldn't be representing Rogers on a customer forum in any way at all.

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Hey @LBPickering,

Lurker is a Resident Expert and not a Rogers Employee, posting from his experience and POV. He doesn't "represent" Rogers, merely trying to help and give an honest opinion.