03-18-2014
07:46 PM
- last edited on
03-16-2015
05:21 PM
by
RogersNatasha
Sometime between 11pm last night and 11am this morning all of my recorded programs disappeared! Scheduled future recordings are all still listed but my PVR is now at 0% full and everything previously recorded us gone. I've tried rebooting and nothing has changed.
Is there a known way to retrieve these programs or am I out of luck? Is there a way to prevent this in the future?
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03-18-2014 07:54 PM
03-18-2014 07:58 PM
03-18-2014 07:59 PM
03-18-2014 08:09 PM
03-18-2014 08:15 PM
03-18-2014 08:30 PM
03-18-2014 08:35 PM
03-18-2014 08:41 PM
03-18-2014 08:53 PM
07-06-2017 09:56 PM
July 6, 2017
Just had old PVR wiped out. Old recordings that we'd kept for years. Not sure who the uniformed Rogers tech is who did this but it's inexcusable. Will likely look for a new provider.
07-06-2017 11:33 PM
I have a few questions and comments.
1. Was this an 8642 that was recently upgraded from SARA firmware to Navigatr?
2. If not what was the make/model of the PVR and how old is it?
3. It's not unusual to have a hard drive failure/hiccup after 3-4+ years.
4. Because hard drives do tend to fail after a few years, one should never consider a PVR as an archive. It's a time-shifting device. Luckily, today it's often easy to find most older programming somewhere on the web like YouTube.
5. Why do you have a comment regarding a uniformed (uninformed?) tech? Were you dealing with someone when this happened? Additional information would be helpful and please realize that the same can (and does) happen on any provider.
6. I assume you didn't do a "reset to factory" settings?
07-07-2017 08:21 AM
No problems with this old PVR before the Rogers random upgrade to Navigator software (which is slow and more difficult to navigate than the old software).
The hard drive did not fail.
The lost recordings are not anywhere on YouTube. Many are from local cable.
Since Cisco (or Rogers) removed the USB port many years ago from these units, it is not an easy thing to make copies of PVR recordings.
I have not reset to factory settings.
07-07-2017 08:43 AM
You have never been able to copy the info from it via USB.
You could add an ext drive to expand storage.. but not been able to copy back and forth.
Even the people who have taken the drives out, coppied, etc.. all the videos are encrypted.
As mentioned,unfortunately these devices are not designed to be used as long term storage devices. Record so you can watch later? Yes. Record to keep 'forever', no.
Unfortunately, NO provider at all, will EVERY guarantee PVR storage. None of them will ever guarantee that you will never loose any.
07-07-2017 09:59 AM
@cangril2009 wrote:No problems with this old PVR before the Rogers random upgrade to Navigator software (which is slow and more difficult to navigate than the old software).
The hard drive did not fail.
The lost recordings are not anywhere on YouTube. Many are from local cable.
Since Cisco (or Rogers) removed the USB port many years ago from these units, it is not an easy thing to make copies of PVR recordings.
I have not reset to factory settings.
This thread title is about the NextBox3. I assume you actually have a NextBox2 which was previously running SARA firmware? (model 8642).
As mentioned above, the USB port was never active for archiving/recording. The SATA port was active for expanding recording capacity with an external drive, but again, it was not an archive.
The only way I know to archive in HD quality is to use an Hauppauge HDPVR (HTPC) and offload to the computer in "real time" using component video connections.
It's also possible to archive in SD quality using a DVD recorder (composite video), provided that copy protection doesn't get in the way, which it has more and more recently, unfortunately. As I mentioned, these PVRs are time-shifting devices and that's why there is so much control from the providers, which are also pressured by the content providers to work in this manner.
Sorry to hear about your loss of recordings, but this can sometimes happen, especially when new firmware was rolled out like it did in July 2015 with Navigatr.
One thing you could try is to reboot the box once or twice. Sometimes there is simply a problem with the index and your recordings are still there. You've got nothing to lose by doing a reboot or two.
07-10-2017 11:42 AM
@cangril2009 wrote:
Since Cisco (or Rogers) removed the USB port many years ago from these units, it is not an easy thing to make copies of PVR recordings.
The USB ports on PVRs are not for customer use and even if you could get data off a PVR, it's encrypted and useless. However, the SA8300 with SARA does have a menu item to copy to VCR (or DVDR).
07-10-2017
11:46 AM
- last edited on
07-10-2017
12:07 PM
by
RogersShaun
@cangril2009 wrote:
The lost recordings are not anywhere on YouTube. Many are from local cable.
Have you checked ROD?