Chris, do you know if doing the hard reboot twice in a row will restore the old programs that were saved on the extender?
@Chris, I will give it a try and advise on results. If it does indeed work, I have to wonder why the Rogers CSR techs did not suggest such a simple solution.
Ok Chris, here is the update!
Yesterday, I followed the reboot sequence as suggested and it ain't pretty.
My PVR seemed to be rebooting in an endless loop. I was thinking it might be doing that to defrag the drives and reindex so I left it after waiting over half and hour. I left it to run overnight to see if it will get its brains back the next day.
Well, I went tonight to check on the unit and hoping to watch some TV. Surprisingly, the unit had the time showing.
- Turned on the unit and it looked like it was functioning fine watching what was showing on different channels.
- Pressed the LIST button and it showed a list of programs that I had recorded. Went to see the storage space used and it was now showing to total space available including the one on my PVR extender. I thought this was good news since it never showed that after the firmware update.
- Tried to play a program that I had recorded previously on the PVR extender and it did not play, only showing the, all too familiar now, no program to play screen.
- Thinking that the PVR might have lost its connection to the extender, I thought a reboot might help. I went through the ROGERS GUIDE to do a soft reboot and the PVR is now stuck again in an endless loop of reboots!!!!!!!!!!!!!!!!!!!!!!!!!
I thought maybe Rogers tech support might have done something to the reboot sequences so I gave a call into their support line. The CSR told me to check the connections and do a hard reboot on the unit. Did that and the PVR was still rebooting constantly. The only recourse the CSR offered was to send a tech to swap out the unit or bring it into a store to exchange. He said the unit probably has a failing hard drive and not functioning properly.
I asked if my previously recorded programs would be transferred over and he said they would not be able to transfer it to the new unit. What a disappointing and frustrating experience. I really wonder if they are swapping out the units to rid themselves of resolving the firmware update problems.
I have the same problem as others... I have been using a WD500GB external SATA drive now for 3 years without issue - NO longer functioning after Rogers/Cisco latest software update. Have lost all me wonderful programs for the family... REALLY DISAPPOINTED !! I replaced my WD drive, eSata cable and even the NexStar box - did NOT work!! Same issue reappeared again...
I just spoke to Rogers CSR today - they are saying that a new fix will be going in before end of February to resolve the problem and they also said that all programs on external are unfortunately lost...
Well done Rogers/Cisco - customer satisfaction is job 1!
I bought a WD DVR expander last week. I have the same problem as you have described. I have tried numerous scenarios to bypass the PVR sleep issue. Nothing works. I contacted Rogers on several occasions. I was told that they were working on the problem. They called to tell me it had been fixed. I tried it and of course it does not work. I called back and was told that Rogers does not support and will never support third party PVR extenders. They only support their own Rogers extender which has a Segate drive.
I have decided to cancel my Rogers cable TV and switch to Bell. Instead of spending $250 for the Rogers PVR. I will spend $200 for a BELL PVR with a 2 year contract and use my WD PVR expander with my Bell PVR.