Outdated???

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I've Been Around
Posts: 1

Outdated???

Ok, so we used to have a digital box ages ago, but we disconnected it and have never used it since. Only recently when Rogers started removing channels did I look into this. I'm paying for the VIP bundle but dont get even 1/4 of the channels that I should and I'm still renting the box, which when I plugged in though that the year was 2003. The box seems to be a dud currently and I was wondering what I'm to do with the one I have now and how to get a new one. Any help would be great. 

 

 

 

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I'm a Reliable Contributor
Posts: 186

Re: Outdated???

Well, if you're renting it the solution is simple. Bring it to a rogers store and they will replace it with a current model. The rental fee maybe different - 1-2 bucks more or the same depending on your cable plan. The modem itself and swapping it doesnt cost a dime. I would call rogers cable csr first and tell them the situation. They will discuss any new rental fee with the newer box versions. Then go to a rogers store and swap it. They do everything.

I'm a Reliable Contributor
Posts: 165

Re: Outdated???

If the box hasn't been used in a very long time, it might not be "authorized" anymore.  What this means is that its gone into a security state, and just needs to be re-authorized, which is super simple.  Just call Rogers, and they will send a signal to your box again, which should re-activate all your channels.  Just tell them you need to re-authorize your terminal.

 

It should take about 5-15 minutes for all your channels to start working again.  You should put it on a channel that you KNOW your supposed to get, but with the box it might show a "Not Authorized" message, THEN call and ask them to authorize.... a few mins later that message will disappear, and the channel should come in!