If you haven't already, here are a couple of things to check out.
From Rogers Support page:
Here are some possible reasons for not receiving your email bill notification:
If you call in, there is another spot on THEIR system which should have your email there.
(i am assuming you have checked your spam filter, etc that its not there... some people have found that it got cought there)
I cant remember the start date.. but they are switching it to that you can get the paper bill again, with no FEE.
(I will see if i can find the link)
I'm pretty sure they've now cancelled the $2 charge for paper billing after all the outrage from customers.
Why is it getting more and more difficult to display and pay my Rogers Bill???? Apparently you have added many new options when in fact you could not handle the options you had!!!!!!!
I have a problem with the online billing. I received the email from Rogers (saying "View bill") on Aug. 11 and when I try to save/download the bill I get nothing but a message like
I used the chat service and all I had was a "I understand, sorry for the inconvinience"...
So I still can't have or see the pdf with my bill...
Welcome to the community!
I would like to help.
Do you have your pop up blocker enabled?
What web browser are you using ?
Unfortunately the image that you tried to post did not appear, would you be able to upload the image again or describe what you are seeing.