I recently signed up for online billing.
I didn't receive any email notification to tell me my bill was available.
So I "save $2.00" but have to remember to get my bill myself???
Does anyone else have this problem?
Solved! Solved! Go to Solution.
If you call in, there is another spot on THEIR system which should have your email there.
(i am assuming you have checked your spam filter, etc that its not there... some people have found that it got cought there)
I cant remember the start date.. but they are switching it to that you can get the paper bill again, with no FEE.
(I will see if i can find the link)
Why is it getting more and more difficult to display and pay my Rogers Bill???? Apparently you have added many new options when in fact you could not handle the options you had!!!!!!!
I have a problem with the online billing. I received the email from Rogers (saying "View bill") on Aug. 11 and when I try to save/download the bill I get nothing but a message like
I used the chat service and all I had was a "I understand, sorry for the inconvinience"...
So I still can't have or see the pdf with my bill...
Welcome to the community!
I would like to help.
Do you have your pop up blocker enabled?
What web browser are you using ?
Unfortunately the image that you tried to post did not appear, would you be able to upload the image again or describe what you are seeing.
I'm using Chrome and you were right, I had my pop ups blocked.
I'll try to re-upload the image with the message saying "Sorry, your bill is unavailable at the moment. Please try again later. Thank you."
Thanks for your help!
I had reported that I was unable to access my account details in a different thread. I thought I would try the pop-up solution, even though my Chrome settings show to allow rogers.com as an exception to the pop-up blocker.
I brought up Safari, which I only use for testing, and enable pop-ups for all sites, then tried to sign in to Rogers to get my account details. I got the same message as before. FYI, below is the text of my previous post. Is there anything that can be done to correct this? What is the correct group to contact to be put back on paper billing, as I have to get a bill somehow?
I am having the same problem as others accessing my account information. When I sign on, I get the following message:
"Sorry, we’re unable to retrieve your services details at the moment. Please chat with a Care Representative for assistance."
I did Chat with a Care Representative, who reset my password (to no effect) and said he would open a "case".
The same problem occurs under Chrome, Firefox and Safari on OS X 10.10.4 and Firefox and IE 11 on Windows 7, so it is not a browser issue and it has happening to others since May.
As a result, I cannot see my bill, check my internet usage, or top up my paygo phone.
I'd like to help in getting your issue resolved.
To assist with your Online Billing, this involves accessing your account.
I’m going to send you a private message from @CommunityHelps, when you receive it please check our message via the envelope icon which appears in the top right-hand side of your screen when you are logged into the forums.
Depending on which Rogers services you have, you may not get a paper bill every month. I only have Rogers Cable and would just see maybe 2 bills a year in the mail or on My Rogers, whenever there was an increase. I would miss any programming changes that are at the bottom of the bills. When I switched to paperless billing, I could see a bill for each month. (Of course, I have pre-authorized chequing, so I never miss making a payment.)
Something else I just noticed. When I click "Messages" on my Bills and Payments page, I see the programming changes message that's at the bottom of my bill.
I am not happy with the level of service I have been receiving. I have called several times and spoken to so many agents that tell me they are going to amend my account and credit me back for things, but none of these changes show on my account. I'm so tired of wasting my time having to follow up with people to give me back my money.
I will not be recommending Rogers to any of my friends or family. Worst phone provider ever!!
Hello & Welcome to the Community @Penny86 🙂
Inconsistent billing is definitely a major pain point for most us. I'm sad to hear about your poor customer service experience. I'd like to take a closer look into your account to help resolve your billing concerns. Since Community is a public platform, I'd encourage you to contact us via PM @CommunityHelps next time you're online so we can assist you further.
To learn more about our Private Messaging system, you can visit here.
I look forward to hearing from you!