Hey everyone - I'm not able to view any of the on-demand options and hope you can help. I can find programs, select tv episodes (as an example) and select "play". What happens is, when it starts "loading", it then boots me to the "you may also like" screen (options there are "play again" or "cancel"). This happens with on-demand movies too. No problem watching live channels.
I tried online chat help (they were having problems accessing customer accounts though - so no luck there), phone help (was told Rogers would call me back within 24-48 hours to help resolve the issue - got a pre-recorded message this morning saying the problem was resolved - it wasn't). I've also rebooted the box (Cisco Netbox Explorer 4642HD) at least five times.
Anyone experience this problem and/or have a solution on how to fix it?
Thanks in advance for the help!
Solved! Solved! Go to Solution.
So, last time I watched a movie on Rogers on Demand, I had the option of stopping a movie part way through, and coming back later, or on another unit to watch again.
Tonight I discover that it's no longer there.
Delete from playlist
There used to be 'Continue' or similar on the list and its no longer there.
This is a major pain, specially on the much slower recievers which don't seem to fast forward near as fast. Its also a LARGE PAIN when you're 30-60-90 minutes or more into a movie. I don't really feel like sitting there, and trying to fast forward to a spot that I had to exit from, OR GOT KICKED OUT OF on accident or via system issue.
BTW, I'm refering to 'pause but exit to menu' and 'pause for far to long so ROD takes a kaniption fit' and forces you to exit to ROD menu...
If this is not something thats returning, or is gone for good, I will be forced to either buy the movies from amazon, netflix them when/if they come available, or possibly find another means to watch what I want to watch...
I've had Rogers for about a year or two now with HBO on demand.
For a premium service, it always surprises me how inconvenient it is to find episodes in the index. I often find half a series in HBO (channel 1064) and the other half in TMN (channel 1062) meaning I have to go hunting between the channels. Other times there are sub folders in an on demand channel where some of a series is hidden. The search function seems unable to find these often.
Overall, it feels like the company is just lazy and illogical in how the HBO on demand is organized.
I'm hoping someone in the company finds this post and tries to fix the problem. All it would take a little attention to detail and a focus on customer service to fix it...
Thank you for posting your concern in the Community.
Have you noticed any other symptoms like a black screen on channels, pixelation etc? Is On Demand not working on other boxes as well assuming you have more than one box?
Your 4290 box is running SARA guide and rebooting the box should resolve the SRM8001 error. Have you tried rebooting the box yet?
I tried rebooting the box, but the SRM 800 error is still there. It all started when I was watching Timber Kings on HGTV On Demand, the screen freezes, causing the on demand service to have technical difficulties, same as other VOD channels. That's why my SARA guide is been in maintenance.
We have had our box replaced 4 times in 13 months. Senior tech just left, still can't resolve this issue. He changed wires, thinks it might be an issue with our year old building. Problem started in November. When you start the program it doesn't play and statusee bar freezes. No follow up from Rogers. Please help, thinking of Bell! Thanks
Did you try the search function (press * on the remote). You don't need to be in the ROD channels, but this search seems to favour ROD. I'm not sure if this will give you enough episode information, but at least it should direct you to the appropriate ROD channel.
There are a huge number of OD channels:
These are scattered all over the dial depending on your location, although you should be able to find them using search in AnyPlace or downloading the (overall) channel guide from Rogers' website. I have no idea what some of these are as I watch very little OD.
My the looks of your channel numbers, you must be in Atlantic Canada? Here in Ontario, if I press "*" to bring up the search functionality of the IPG I searched for "Curb" and was immediately presented with about 50 SD and 50 HD episodes, listed by season and episode number and all were on channel 311.
The search results also provided several other episodes which are coming up on the HBO channel itself in the next week.
Do you have search in Atlantic Canada? Perhaps Rogers needs to do things differently there due to the use of Motorola equipment and different server interfaces.
Recently I've noticed that when you try to pause an On Demand show or movie it doesn't pause but rather restarts the whole show/movie. This is really very annoying as with tv shows you can't fast forward and with movies the fast forward is slow. Is there a fix for this?
This issue has been discussed quite a few times on this forum in the various on-demand threads. There are a couple of suggested workarounds that may or may not work.
1. Instead of pressing "pause", press "stop". The programme will restart in 2 minutes, but at least you may not lose your place.
2. Another option is possibly to hit "play" before you hit any of the other buttons. This may "wake up" the connection with the server.