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Obtaining Cell Phone Records

mmturow
I've Been Here Awhile

Hello,

I am looking to obtain a record of text messages received by my phone. I do not need a transcription of the messages, just when they were received and what number they were sent by. Is anyone aware if I am able to get this record, and if so, how?

Thank you!

 

***edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Obtaining Cell Phone Records

Welcome to the Rogers Community @Tony8888Tony88!

 

We certainly want to help you shed some light on this.

 

Are you looking to obtain the phone records for your own line? Keep in mind that the outgoing usage is available to you, but if it's not for your account or if you're looking at obtaining the incoming usage, a court order is required.

 

This means that in order for Rogers to provide you with any information, the proper documentation needs to be requested by a judicial authority. Normally, this will be handled by a lawyer, prosecutor etc. 

 

If you could provide us with more information on the nature of your request we could potentially assist you with more precise details.

 

Hope this helps!

 

RogersMaude

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24 REPLIES 24

Re: Obtaining Cell Phone Records

Meowmix
I'm a Trusted Advisor
Hello mmturow


Rogers will only give those records to the police with a warrant or a court order. Customers are not able to get those records. There is no way sadly to get them from any carriers.

Re: Obtaining Cell Phone Records

I just double checked my account, as it has detailed billing, and thought it might show there, but it does not.
detailed billing, will show you all the call, weither chargable or not, in and out.. but unfortunatley it doesnt show anything on text messages.

As meowmix said, these records, while they are recorded in some fassion, are not redily recorded anywhere.. and have to have special methods to retreive them, normally on when court ordered, as he mentioned.

 

Sorry.

 

**** Updated Solution****

 

Rogers One Number has a feature which is called Coverged Messaging. This feature allows the customer to receive and manage text/picture messaging in one combined inbox. Text message conversations can be viewed on the website for 30 days.

 

Re: Obtaining Cell Phone Records

cabbywall
I've Been Here Awhile
i have a court order , sent for the records and half of the numbers are still missing

Re: Obtaining Cell Phone Records

cabbywall
I've Been Here Awhile

how do I get all of the incoming numbers? Half of them are  missing . 

Re: Obtaining Cell Phone Records

Hello @cabbywall,

 

Welcome to the Community 🙂

 

Are you referring to numbers for incoming calls that you recieved or text messages? If it's for incoming calls which were received, you should be able to view them on your next bill when it's ready. If these were for missed calls and you are noticing that your phone isn't showing them anymore, I do not know of a way you can recover them. Was this a result of a phone update or reboot? Which phone are you using? 

 

@ShakTiburon@Meowmix, other members of the Community, please feel free to chime in.

 

Thanks, 

RogersHassam 

Re: Obtaining Cell Phone Records

cabbywall
I've Been Here Awhile

they only show as incoming call on the bills. I have had to pay to have Detailed records sent to me . They were received yestreday but half of the spaces are blank. which is not showing anything 

Re: Obtaining Cell Phone Records

Hi @RogersHassam - I definitely can input on this...

The Court Order itself can request directly from Rogers all the records.
As far as I remember, an officer of the law contacts the service proivder to request these.
And they get all the record for the time frame indentified in the court order.

Incoming calls are not known normally as you haven't dialed them - so they don't record on your bills.
However, Detailing billing will only show partial regardless - not all. so don't expect miracles.
My Recommendation is to request this through court.
As they can request from both parties (you rceiving) and (them calling you) - so it matches up with time stamps and everything.
If the court does this, then neither side can deny it.
(Friend works at a legal office)

Disclaimer: I am in no way even close to certified as a legal advisor, please do some research but I wanted to show you the direction you shouldhead towards...

Also, maybe court doesn't want to get involved? I don't know - but you tell me @cabbywall as far as I assume, you haven't requested this with the court?

Re: Obtaining Cell Phone Records

Hello. I am looking for my telephone incoming calls log. All I need is the numbers and the dates they called me. but all my bill states is incoming with no number given? So where do you find this information on the bills? thanks

Re: Obtaining Cell Phone Records

I dont beleive that its a detail which is recorded bill wise.. only outgoing.
(generally for billing purposes, etc.. your only charged for outgoing.. so might need to know WHAT number you got billed for, etc).

 

Likely for a full incomming log, might fall under needing to go above and byond.

You could try calling in an seeing if thats something obtainable, without needing a court order, etc for full records, etc.

Re: Obtaining Cell Phone Records

Meowmix
I'm a Trusted Advisor
Hello @aydenpatrick

Unfortunately they won't give that out unless you have a court order which is the only way. You can try but it might not work.

Re: Obtaining Cell Phone Records

OLDYELLR
I'm a Senior Advisor

@aydenpatrick Rogers bill listing only provides numbers for outgoing calls, not incoming. However, you can check the time and date against the call log on your phone to see the number that called you.


Rogers PayGo. Location: S-W Ontario

Re: Obtaining Cell Phone Records

Meowmix
I'm a Trusted Advisor
Hello @OLDYELLR

Depending on the device and how many calls you make. The call logs in your phone doesn't save so many calls. My iPhone 6S Plus only saves from last Tuesday as i have made so many calls. So depends on how many calls they have made from the time they are looking for or if they erased them.

Re: Obtaining Cell Phone Records

OLDYELLR
I'm a Senior Advisor

@Meowmix Yeah, I use my PayGo phone only for necessary calls when I leave the house. My call log actually shows more than Rogers. I have a handful of calls in the last couple of months, where people using smartphones 24/7 would have hundreds in the last week. I see an option to delete call logs, but nothing in the manual that says there's a limit or the list being truncated beyond a certain point.

 

But just the fact that organizations with super privileges, like law enforcement, do have access to more history than mere mortals means that Rogers does have that information, just shares a limited amount with customers.


Rogers PayGo. Location: S-W Ontario

Re: Obtaining Cell Phone Records

Meowmix
I'm a Trusted Advisor
Hello @OLDYELLR

That is true but Smartphones don't have enough space so the call logs will be deleted after a certain amount of time it seems or the more calls u make, the older calls start getting deleted.

That is correct. As we all said the police by court order can access the history of the calls and that's the only way I believe that it will work unless u back up the device once a week then u might have access but even then it's limited.

Re: Obtaining Cell Phone Records

OLDYELLR
I'm a Senior Advisor

So if you're interested in keeping records, there should be a way to back up and archive call logs before they're deleted. I don't see that on my phone, but maybe smarter phones have the capability. For example,

 

https://www.macroplant.com/iexplorer/tutorials/how-to-access-call-history-on-iphone


Rogers PayGo. Location: S-W Ontario

Re: Obtaining Cell Phone Records

CandJ
I've Been Around

There are a couple of false claims in this thread.

 

1) That no carries offer detailed txt msg billing. I can see all of sent and received text numbers and phone numbers with another carrier.

 

2) If this is a 'privacy issue' as other claim they've been told by Rogers, I don't believe it. ALL carriers are regulated by the same authority. If it's not allowed by Rogers, then it would also be disallowed by other carriers.

 

The truth is more likely that their systems were not developed to do this and it will cost a lot to recode the systems. They don't want to tell you this because their competitors CAN offer this. It's a simple call to some others (there's not really that many) to find out who does and who does not.

 

I suspect it will magically stop becoming a 'privacy issue' when they change their software. 😉

Re: Obtaining Cell Phone Records

omglols
I've Been Around

I want to know my call history  because someone has been harassing me and I want to file a report to the police. But I made a mistake by deleting my call history. I also blocked his number and others cause he has been harassing me. Is it also possible to find out if the caller has been calling me cause I blocked him? Please I am threatened and I have no proof to tell the police. He knows everything about me so I need this proof please.

Re: Obtaining Cell Phone Records

Hi I am looking for records pay in Dec 2016 and all bills payed by credit card

Re: Obtaining Cell Phone Records

Meowmix
I'm a Trusted Advisor
Hello @Beachside1

When you receive your monthly statements from your CC ( Credit Card) company, it should show you the there when you made a payment with your CC and for how much.

You would need to contact your credit card and get the statements for the bills. You can also long into My Rogers - Billing and Payment - Payment History. This will tell you when you made payments towards your account and for how much.

Re: Obtaining Cell Phone Records

im guess the person who called could og been a call forward or on a 3 way calling feature or pay as u go card

hope this helps

 

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