Why, after opting-out of 3rd party contact/direct mail YEARS ago, do i still get texts/JD Power emails/letters from the ROgers CEO?
one of the first things i did when i first started using the "MyRogers" part of the Rogers.com website was "opt-out" of ALL forms of 3rd party/direct communication (including texts, direct mail, emails, etc.). Yet, i continue to receive "offers" from the CEO in the mail, spam text messages from Rogers offering me ski tickets and whatnot, and yesterday, some sort fo survey email from JD Power & Associates.
I've called customer service directly before to point out these issues and to request that the opt-out actually be... recognized? enforced?
For me, good customer service includes ACTUALLY LISTENING to customers!
I'm able to opt out without any problems. As Gdkitty said, make sure you're using check marks beside the things you want to opt out of. The only issue I have is when I try to opt out of receiving text marketing messages, it tells me I don't have a mobile phone, despite that I've had one with Rogers for the last 5 years. I called in about it a long time ago and the person on the phone fixed it, although it doesn't show any differently on the web site.