Not receiving company emails on Samsung S3

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I've Been Around
Posts: 1

Not receiving company emails on Samsung S3

Company emails are not coming through on Samsung S3 as intended.  Sometimes 2-3 days before a message will appear. 

Sync settings = Push

Size Retrieval = 10 kb

Using Microsoft Active Sync.  Able to authenticate and send messages.  As mentioned, the emails are not pushing down to phone as they arrive in O365 exchange server. 

Tested email account on my phone in the US with Sprint as service provider.  No problems.

Issue seems specific to physical phone or Rogers as service provider.

Has anyone else had this problem and/or suggest a resolution??



***Edited Labels.***

Bill Rhodes
Community Manager (Retired)
Community Manager (Retired)
Posts: 3,394

Re: Not receiving company emails on Samsung S3

Is any member able to assist @BillR with their issue?