Not getting HD quality signal

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I've Been Here Awhile
Posts: 3

Not getting HD quality signal

I just recently went to Rogers store and picked up 2 new cable boxes so I could get HD for a new 52" LCD TV. I have connected the box via HDMI to the TV and the quality of the picture is awful, only SD. I have set the settings to 1080i and I am not zoomed in. Is there something Rogers has to do so that i can receive HD quality viewing or is there any other issues anyone can think of? Very frustrating. I have the new tv and my older one both connected to the new boxes and I am getting only SD quality on both so I know it's the TV.

 

Any help would be appreciated.

 

Thanks 

 

 

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I'm a Trusted Advisor
Posts: 32,018

Re: Not getting HD quality signal

Hello GoJule

Rogers has a few HD channels. Most of the channels Rogers has are still on SD that is why you are seeing them as SD still.
I'm a Trusted Contributor
Posts: 306

Re: Not getting HD quality signal

Is this the first time for you with the HD service? In case it is, you may not be aware that not all channels are HD yet. The ones that are offered in HD are grouped together between 490-600. Some are also set up for auto HD on the lower channel numbers which means that they will show you the HD version if available. Also, not all shows are HD yet. There will be times when an HD channel will broadcast SD content. When you get a chance, try watching some of the channels in the 500s and tell us if you are still getting SD. Lastly, make sure the Rogers box only has 3 cables hooked up to it. They should be power, HDMI, and cable in. Sometimes the boxes do weird things when you have more cables plugged in. BTW, I'm assuming you have the Cisco boxes with the new guide.
I've Been Here Awhile
Posts: 3

Re: Not getting HD quality signal

Hi thank you both  for the quick response. Yes it is the new Cisco cable boxes I have. I had HD about 8 months ago. We downgraded to basic cable to save some money and just yesterday wanted to go back to HD. The HD I had previously was perfect and stunningly clear. This time however, on both TV's, the picture is awful even on the 500 series channels. Does Rogers have to do anything outside myhome to receive an HD signal? I am so confused as to why this is happening. When I last had HD I received HD quality on both 500 and lower end channels. Now both are no better than when we just had SD.

 

Thanks

 

Resident Expert
Resident Expert
Posts: 13,990

Re: Not getting HD quality signal

Did you have the older HD boxes bofore, and the newer ones now? Or did you have the newer before as well?

The newer boxes, and newer guide, ARE more sensitive to signal issues than the older ones.. but those normaly equate to choppy video, pixelization, audio issues, etc.  Shouldnt be a QUALITY thing.

 

I am running 2 HD cisco boxes and one HD cisco PVR, and all of them are outputing HD correctly.. so unless the boxes are potentialy buggered?

What plan are  you on now?



I've Been Here Awhile
Posts: 3

Re: Not getting HD quality signal

Hi I had the older box before. I am on the Digital VIP plan.

 

Thanks

 

Resident Expert
Resident Expert
Posts: 13,990

Re: Not getting HD quality signal

Hmm.. so same plan as me.. and i know mine come in HD fine.

 

Unless there is a setting somewhere we missed.. on the HD box, you said you moved it up to 1080i, so that should be it.

 

Unless its a tv setting?



I'm a Trusted Contributor
Posts: 306

Re: Not getting HD quality signal

Just for kicks, if it is set to 1080i, change the resolution to something else and save it. Then go back and put it back to 1080i and save it again.
Resident Expert
Resident Expert
Posts: 2,532

Re: Not getting HD quality signal

you can also try power cycling it,  what  hd channels are you watching? does the channel fill in the entire tv screen?  how is the cable box hooked up to your tv? with hdmi/component or with composite video cables?



I've Been Here Awhile
Posts: 4

Re: Not getting HD quality signal

I'm going to launch my Rogers box off the balcony...

 

Someone tell me why if I turn from a SD channel to an HD channel, the HD channel flickers on and off, or just completely lose signal for minutes at a time.

 

 

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