No internet

[DarcyW]

Router is turned on and laptop is connected however there is no outside connection to the Internet itself

Lights are flashing on the router

Please help

Thank you

***edited labels***

[Gdkitty · Accepted solution]

First thing would be to try and reboot it, unplug it from the wall, and then back in.

next would be to call in.  They can check to see if they can connect to it at all, etc from their end... or know if there is an outage.

[DarcyW]

Called and there is a major outage in Toronto

[AMANCIO22]

Continue to not have INTERNET.

[AMANCIO22]

Yes, but is it cost more trough the phone.

[AMANCIO22]

One more time, NO internet and not response to solve the problem about since 4 hours ago.

[Gdkitty]

Unfortunately, this is NOT a tech support forum in that sense.. its not a direct line to Rogers technicians.
The rogers reps here can do some ACCOUNT related stuff, but not technical support.

Really to do that, you need to do the LIVE CHAT feature, if you must do it online.

If not, the best bet is via calling in.

They can check if there is an outage in the area, etc.

[OLDYELLR]

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@AMANCIO22 wrote:
One more time, NO internet and not response to solve the problem about since 4 hours ago.

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Seems like you must be on your smarphone using data to post here then. We are users just like you and can't help you here. Call Rogers at 1 (855) 381-7834 and report it.

[RogersMoin]

Hello, @AMANCIO22

Thank you for joining the Rogers Community Forums and posting your concern. Are you still having no Internet service? Please send us a private message at @CommunityHelps so that we can access your modem and run the diagnostics for you. Our private messaging system is explained in this blog.

Cheers,

RogersMoin

PS: Thank you @Gdkitty and @OLDYELLR for the guidance.

[zeny12]

I'm getting no internet having to make this thread on my phone.

I'm getting flashing downstream and flashing upstream with solid @. I don't know what to do. I've unplugged everything, factory reset everything, tried bridge mode and gateway mode. I've also swapped my modem and same issue.... flashing ds and us.

[RogersTony]

Hello @zeny12,

I know how much of a struggle it can be when the Internet goes down all of a sudden. =(

It sounds like there is a signal issue on your line, we will need to run some tests on your equipment to be certain. Please send us a Private Message @CommunityHelps and we can get started on this for you.

For more information on our private messaging system please click here.

RogersTony

[zeny12]

Thanks solved. I had to call Rogers tech support and they managed to fix it on their end if anyone else gets this issue.

[Ed013]

Thanks, did the reboot. No joy.

[RogersRob]

Hello @Ed013,

Thank you for your post. Connection issues can really be frustrating, you have definitely come to the right place.  In order to better assist you, can you confirm what other troubleshooting steps you have completed? 

Looking forward to your reply.

RogersRob