Unfortunately, this is NOT a tech support forum in that sense.. its not a direct line to Rogers technicians.
The rogers reps here can do some ACCOUNT related stuff, but not technical support.
Really to do that, you need to do the LIVE CHAT feature, if you must do it online.
If not, the best bet is via calling in.
They can check if there is an outage in the area, etc.
One more time, NO internet and not response to solve the problem about since 4 hours ago.
Seems like you must be on your smarphone using data to post here then. We are users just like you and can't help you here. Call Rogers at 1 (855) 381-7834 and report it.
Thank you for joining the Rogers Community Forums and posting your concern. Are you still having no Internet service? Please send us a private message at @CommunityHelps so that we can access your modem and run the diagnostics for you. Our private messaging system is explained in this blog.
I'm getting no internet having to make this thread on my phone.
I'm getting flashing downstream and flashing upstream with solid @. I don't know what to do. I've unplugged everything, factory reset everything, tried bridge mode and gateway mode. I've also swapped my modem and same issue.... flashing ds and us.
I know how much of a struggle it can be when the Internet goes down all of a sudden. =(
It sounds like there is a signal issue on your line, we will need to run some tests on your equipment to be certain. Please send us a Private Message @CommunityHelps and we can get started on this for you.
For more information on our private messaging system please click here.