Yesterday, I bought a CGN3 from Rogers and upgraded to the Hybrid 150 package. I installed the CGN3 and everything is working great. Today, when I look at my account, there is no Internet and I only see my TV and Wireless services. I get the message "there are no Internet accounts registered with your online profile". I assume this is related to the change and that it will show up soon. Has anyone else seen this issue?
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Thank you. Do you know how long this normally takes? 4 days later, I still have no Internet on My Rogers account. Seems like something pretty simple to me. All I did was buy a CGN3 and switch to the Hybrid 150 plan.
I called in a couple of days ago and was told it will not show up until my next billing cycle. This is totally absurd, Whenever I modify any of my other services (TV, wireless), they don't disappear from my account.
That's interesting. I upgraded from Extreme Plus to Hybrid 150, plus I got a CGN3 at the same time, which replaced an SMCD3GN. Maybe the 2 changes had something to do with it.
Oh well, will wait to see what happens when my next bill comes around, which is in roughly another 2 weeks. I don't need to see my internet usage anyway. I'm not a heavy user and my new plan took me from 150GB to 350GB.