No Data/ No program information in Guide

[rkkanhai]

IPG hasn't been updated since Friday at 8pm.

Is this a known issue?

Already tried to reboot and didn't work.

***Edited labels***

[Meowmix]

Hello rkkanhai


Which cable box do you have? Have you tried contacting Rogers to see if the tech can reboot the box from their end and see if that works?

[rkkanhai]

Nextbox 3. Haven't contacted them yet, dealing with a CSR   is my last resort.

[Meowmix]

Hello rkkanhai


My NB 3.0 has been updating just fine. Try calling in and seeing if the tech support agent can zap the box or force a reboot on it. If that fails to work, exchange the box for another one at your local Rogers store.

[Leafer]

Although there is an active thread regarding missing program descriptions when using the interactive program guide for PVR, I have the same problem with a non-PVR product. Using the guide and Info button on the remote displays a message indicating that no program informtion is available. This has been ongoing for the last couple days.

As such, a separate thread may be in order. Also, in case the problem is area specific, I live in Ottawa. Product type below.

Scientific Atlanta

Explorer 4250HD

[Meowmix]

Hello Leafer


Have you tried doing a reboot on the box? Unplug it and plug it back in. Most of the times this should fix the problem.

[Leafer]

Yup, did that yesterday to no avail but I'll give it another shot. Rebooting using the Interactive screen instead of unplugging and replugging power. Don't know if that will make a difference but worth a try.

[Meowmix]

Hello Leafer


Try it again and see. It seems this issue is causing problems like this on many devices but a simple reboot should have fixed it :(.


If it does not fix, contact Rogers tech support and see they can zap the box from their end

[Leafer]

See above, I edited my post after yours with additional info.

Finished the reboot using the Interactive screen (Self Service / Need Help) instead of unplugging and replugging power. Seems to be working OK for now. If it happens again, I'll resurrect the thread and contact Rogers. Thanks.

[Meowmix]

Hello Leafer


Good to hear that worked! Hopefully it stays and works! Let us know if anything goes wrong.

You are welcome!:)