I have a Nextbox 8642 box and after the TV has been on for approximately 4hrs the sound gets distorted and I have to turn the TV off and turn it back on the restore the sound back to normal.
It did this with the previous 8642 box and now with the new exchanged 8642 box that is about a month old.
This never happened when the TV was connected directly to the cable and then with the digital adapter,so it has to be the Nextbox,imo.
It is now doing this every night and is frustrating.
No other issues except the sound distortion.
Has anyone experienced this problem?
I doubt I'm the only one.
Solved! Solved! Go to Solution.
Went for a walk today and came upon a Rogers tech sitting in his truck.
Explained the issue and he thought it was more likely an issue with the TV rather than the 8642 box or HDMI cable
Went online and sure enough Toshiba Regza TV's have a very well known sound distortion problem when using the HDMI connection.
While i am now on the 9865.. i was on the 8642 for its whole life pretty much with both the old guide and the new guide, and dont remember seeing that issue crop up myself or on here.
(thats not to say, a newer current update on it since i dont have the box anymore, could have caused it)
That you are having it on more than one box.. its not likely specific one hardware/bad box..
I could see it as something like it overheating over time being on, etc... but to do that two boxes in a row..
how are you connecting it to the TV? (what type of cable, etc).
Do you notice it on anything else? (dvd/bluray?... though you might not run that quite as long on one of those)
How is it connected to the TV.
The cable line coming into the house and connected to the box is Rogers supplied cable and the HDMI cable from the box to the TV was supplied by Rogers.
No idea how good the quality of the Rogers HDMI cable is.
I only use the TV.
No DVD/blueray or anything else.
TV is a Toshiba Regza big screen,can't remember the exact size,maybe 47-48".
I don't have another HDMI cable to try.
Do you think that could cause the sound distortion problem even though everything else works perfect?(I don't know)
What's a good brand of HDMI cable to purchase at a reasonable price?
I'm willing to purchase a new HDMI cable if the Rogers cables are junk.
If the Rogers HDMI supplied cables are junk I'm wondering if their Nextbox's are also junk.
Girl at the Rogers store said a lot of people were returning Nextbox's when we returned it for a new one.
the 8642, with the current software.. is SLOW.. slow to respond, etc. So likely yes alot are probably returning them.
There are a few bugs with the NEW nextbox 3.0.. but all in all a MUCH better box than the 8642.. lightning fast.
Minus one or two reboots needed (which i have had/done on just about every box with every company), i havent had any issues yet with the nextbox3.
As with anything.. it comes to the quality of the product made. the 8642 is ok hardware.. the software is to much for it though to run properly.
As for the cable.. probably cheap ones bought from china or something 😛 Up until recently they DIDNT even supply the HDMI, and only gave component.
It all depends on the person. Thousands even me have complained that the 8642 was a garbage cable box and has had so many issues. The 8642 has been so slow and many issues since the release and when the new update came out. Slow with recording, slow when changing channels, box reboots and has its issues. I owned this and i for one will never got back to that box.