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Nextbox problem

Domingo
I Plan to Stick Around

Just bought a 8642 nextbox pvr on the weekend at bestbuy. I'm about to return it as it keeps turning off and on and then I get a spinning snake thing on the box non stop. I then have to unplug and plug in until it boots sometimes its ok sometimes problem comes back sometimes the screen is double vision.

 

Anyone else have issues here? I couldn't find anything here but I did on various sites. I have an older 8642 pvr thats been mostly problem free for the past year.

 

272 REPLIES 272

Re: Nextbox problem

Blasted92
I've Been Here Awhile

Read through many posts about problems with the Netbox, here's one I have had since I picked up the Netbox a few months ago...

 

early morning or late night, when I first turn on the tv, hit the channel up or down, it just flies through channels without stopping! I need to either press the OK button, or sometimes turn the remote off to get it to stop.

 

third box and second remote ans same issue! Rogers service have no clue?! As the poor service tech that came out last time actually gave me his cell to call when it happens so he can see for himself...too late for me to call the poor guy at 10pm.

 

Anyone seen this before?

 

Thx in advance!

Re: Nextbox problem

if u cover the ir sensor on the remote control, are the channels still changing on the stb? if so that is how you troubleshoot it and narrow down the problem to see if it is a remote problem or a stb problem.


Re: Nextbox problem

Gdkitty
Resident Expert
Resident Expert
Haven't heard that problem before. Sounds like its getting part of the signal to channel change but, but not getting the stop for it.

Is your box behind glass in a case? Very high or low or on an angle from where you are sitting?


Re: Nextbox problem

janjan0000
I've Been Around

I woke up Sunday morning to an empty nextbox. 
All recordings gone.
All scheduled stuff gone.

Completely empty.

 

Is this a normal occurance? WTH? Totally not acceptable.

Re: Nextbox problem

VinceMc
I've Been Here Awhile

Finally, someone with my exact problem.

 

We moved a month ago and decided to go the Rogers route.

 

A day after we had our new Nextbox, EVERY button I pressed acted like it was being pressed multiple times with no input from me. 1 time out of 100 it might work, but that's it.

 

The box is on a three tier black glass TV stand, and that got me thinking that the signal might be bouncing around between the panes of glass since it's not transparent. Last night, I moved it off the table, far away from the TV, and it works flawlessly. Give it a try if you're using it on a glass table.

 

This is rediculous though since my Blu-Ray player, TV, PS3 all work fine with their remotes. Now my PVR is on the floor next to my TV stand completely out of place. Oh well, we'll think of something...

 

Hope that helps.

Re: Nextbox problem

While it sucks that it was happening.. its good to hear someone figured out WHAT was doing it.

 

Im not sure weither its the remote, or the box that is the problem.. im thinking the box tho, as while i have not had the same issues you had.. i do find the 'cone' of where it picks up, is much smaller on this one, than the 8300s



Re: Nextbox problem

rhmarti1
I've Been Around

Sometime between 11pm and 9pm today all of my recordings and Scheduled recordings were erased on my Nextbox. So what you are saying is I am not the only person.

 

Any way to avoid this?

 

Re: Nextbox problem

I dont think any of us have narrowed down WHAT is causing it yet.

While a bunch have been nailed with it.. there are many that have not as well..

 

There are many factors.. Box model, extender or not, etc. 😞



Re: Nextbox problem

Did you ever get a reply or answer to your problem? The same thing happened to me yesterday and the Rogers tech had no resolution or idea why it happened.

Re: Nextbox problem

Blasted92
I've Been Here Awhile

It definitely has something to do with the black glass on the stand. Works fine when the lights are or during the day, only when it's dark does it react this way, and only the channels go wild, nothing else.

 

Sad to see this happen with all the technology afforded to us in this world. And the price we pay for it.

 

Thank you for the help! Very appreciated. Time to decide what to do with this box now...

 

Re: Nextbox problem

mousetamer
I'm a Trusted Contributor
I mentioned this device in another thread http://www.amazon.ca/gp/aw/d/B005W8VAQ8/ref=aw_d_detail?pd=1
It will allow you put the box anywhere but it will also most likely fix your current problem. We use them all the time in our installs. The only tricky part is attaching the IR repeater to the right spot on the box and attaching it the right way. The sensor for the remote is usually just to the left of the display on the box. Once you find it, take the IR blaster and tape it to it with the white tape on the back of the blaster facing
you. Lastly, in your case, make sure that the UFO looking base is hidden. It too has IR blasters in it. If you put it in front of the Rogers box it might give you the same problem. The other thing you could do is put some electrical tape over where the blasters are on the base. Basically you are trying to eliminate any stray IR and this should fix your bouncing problem since the IR is sent right to your box via this system. Finally, because this is a radio sygnal to start, you do not need to point the Rogers remote at the box. You can point high or way off to the side to further minimize any possible IR bouncing inside your stand.

Re: Nextbox problem

Sp_dey
I've Been Here Awhile
So I just got the new nextbox and wow is thing slow when compared to the 8300.
Questions:

1.) When scrolling through channels how do I scroll through only my subscribed?

2.) Anyway to decrease the lag? Should i go back to the classic menu style?

3.) Looking at recorded shows how do skip in 15min intervals like the 8300?

4.) Where is the big guide menu which used to show all the free preview channels, games etc?

5.) Also any tips or new hidden features that this box introduces?

Re: Nextbox problem

drewsy
I've Been Here Awhile

DONT GET THE NEW NETBOX IT IS CRAP!

I got suckerd into the new netbox because the rental price was cheaper than the monthly fee.  This box is garbage.  Going from channel to channel is so slow (as mentioned in a few posts). A few nights ago I believe the box froze because it was on and i couldnt get any signal or the box to do anything. I couldnt even turn it off. You can't switch to last channel when your in the interactive program guide (you could with the older boxes) And this is the one that broke the camels back... You cant watch full screen on a SD channel. I went today to rogers store and they told me they didnt have any old boxes. The rep nicely called two other stores and surprise no older boxes. I peeked into back storage area and sure enough there was a couple of boxes.  I didnt say anything and just called rogers and they are going to send a tech out if they can get an older box.

 

Re: Nextbox problem

mousetamer
I'm a Trusted Contributor
@Sp_dey

1. You can hide the channels you don't want by going into settings, channel setup, hide channels. It will take you some time to do it, but it will give you what you want. It also makes them disappear from the guide.

2. Only way to get rid of the lag is to have Rogers roll you back to the old guide. However, the new IPG is getting better. It used to be way slower than what you are seeing today.

3. No way to skip ahead yet. Maybe they will add it later.

4. Good question. If you hide the channels you do not want, then you will see the new or preview channels when you press guide. However, they are not highlighted so you kind of have to know what the added ones are by remembering that they were originally hidden by you. The ones that are new but not free are greyed out so at least that is easy.

Re: Nextbox problem

Sp_dey
I've Been Here Awhile

Thanks for the reply. I guess I'll call Rogers to switch back to the old guide. I can't believe how much better the old box was. Hope the next version is better.  Playing around with it for a week and miss a lot of the old features like full screen for SD channels and having a dedicated channel (950) for recordings.

Re: Nextbox problem

mousetamer
I'm a Trusted Contributor
You can still get full screen on SD. Press the zoom button on your remote. You can also do it through settings and then appearance. But yeah, if you want the rest then you do have to go back to the old guide. Just make sure you watch all the stuff on your PVR because the roll back might nuke it.

Re: Nextbox problem


@mousetamer wrote:
You can still get full screen on SD. Press the zoom button on your remote. You can also do it through settings and then appearance. But yeah, if you want the rest then you do have to go back to the old guide. Just make sure you watch all the stuff on your PVR because the roll back might nuke it.

Very much this.  While recordings are NEVER guaranteed to be kept.. there is warnings especialy when going from guide to guide.

MOST people survived the upgrade to this guide without loosing stuff, but some did.  I think in MOST cases i have heard of going back, everything was wiped.

So make sure to watch stuff.

 

They are consistantly trying to upgrade/fix this guide... mind you, yes alot of this stuff should have been done BEFORE it was released.. but i digress 😛 
Just remember... all new features and abilities though, are only really going to be brought out on the new box with the new guide.  IE: caller ID is now available on the cisco boxes.. but only with the new guide.  Whole home PVR only with the new guide... etc. 

 

 



Re: Nextbox problem

Ryan007
I'm Here A Lot
Rogers nextbox has been a huge disaster in our household also. We have has this service since April and have seen 9 technicians (10th coming tomorrow) and still we are having major problems. The latest NEW issues are recordings are not scheduling, channels that I pay for are unavailable, and our pvr shutting off whenever it wants and it is not loading properly on reboots and I am forced to pull the plug and reboot again which took me 6 resets during the World Series on Thursday.

Re: Nextbox problem

Gdkitty
Resident Expert
Resident Expert
I will agree there are a lot of things that need to be fixed.

I have no problems though with getting channels, at least now, compared to when it was installed. That model box period, is a lot more sensitive to signal issues than the older ones. New cables inside the house and out, a booster, and we are fine.

I would have guessed with as many visits a you had, they would have done that already 😞


Re: Nextbox problem

Kirstie2rae
I've Been Around

Recently came across a problem with my box. I manually have set up a show to record, my nextbox SAYS it is recording. But when I go into my list (date/channel or show lists), it's not there???

Right now for instance, I have American Horror Show recording, the box AND my list show it recording. If I select it and watch it while it's recording ( which I could do before) its blank?  There's nothing but a black screen? Then it goes back to my guide???

Anyone else having this problem???

 

Oh, and when I first got this box, I had the same problems with the remote, pushing a button and it would just continue to scroll the channels endlessly...so frustrating. But, figured out that by turning down the backlight on my tv (option in my main menu, no idea how to find it if it's not an option) it fixed it!  No problems since. 

Re: Nextbox problem

Annoyed4444
I've Been Around

Wow,

 

have I had my share of issuses with this box. I changed to this box last April, the nextbox hd pvr.  I loved the search option, and I liked the look. That was before sound started to cut out and picture pixilized. So I called rogers, a guy came told me it was fixed he was in and out in 15 minutes. It wasn't fixed. We had another guy come, he was better, changed almost all our wires and things improved, not perfect but livable. Then last Monday we lost power due to the storm. Then we had no on demand services and the search told me there are errors with the server. Called Wednesday and they said it was a box update issue and I had to wait. Called again Friday and they said it was a spike in the signal, they had to send out another tech.

 

the third rogers cable guy gets here yesterday and switches one cable some connections and my box.  The new box came out of plastic, it was brand new! I thought that was great. However it seems not to be so.

 

the search still doesn't work

the pvr all of the sudden turns on by iitself when I turn on my tv (when I come home to it on) is blank and I have to turn it all of to make it work and last night it was pixilizing bad.

 

It's been 7 months now, and I'm soooooo frustrated, does anyone kow how to fix this?? I've rebooted it and its all the same. Should I get henge out my box? It's a rental.

 

thanks for any help